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November 2023 by Jennifer Perez
The second I walked in, I felt so welcomed by the staff and the amazing atmosphere. Especially with Christian. He helped me with all my needs and answered all my questions about makeup. I was able to find a new foundation and my perfect everyday lipstick shade. Thank you again for making me feel welcomed and making my day better.
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October 2023 by Juliana Oliveira
I have been going to MAC in Willowbrook Mall for years. Today the lady looked at me and she simply walked away. Totally unprofessional and rude. Avoid avoid
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September 2023 by Y R
Beware! If you do returns here, check your receipt carefully as they failed to refund me the full amount they charged me! Luckily, I paid more attention to what they were doing than they did and confirmed the full amount with my credit card. Don't expect the manager to be any help if this happens to you; she was completely unconcerned with the situation and responded to everything I had to say frivolously, telling me to call MAC customer service to resolve my issue when I was right in the store where the issue took place! My money was stolen by this store and now I have to chase it down to get it back. But hey, at least the manager didn't have to "waste any time" with me so she could go back to tending towards the zero other customers in the store. I have never experienced something like this before and I am deeply saddened the lowest rating I can give is a 1-star for this review to be posted.
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June 2023 by Denzel Louis
Elyssa was amazing with the customer service! detailed descriptions of each product! just ask for her!
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April 2023 by Shannon
I walked in to get information about makeup services and the sales associate had the nastiest attitude, as if my questions were a bother to her, while she rolled her eyes to answer them. She had a horrible attitude with a makeup job that was just as bad on her face. I should have walked out when I saw that to begin with. Do yourself a favor and go to another location. My first and LAST visit here.
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April 2023 by Wanda Moore
This has always been my go to store. I drive an hour just because I love the customer service and professionalism and cleanliness of this store. I have nothing but wonderful things to say . Elissa is a gem . She literally went out her way to help me with finding the right lippie❤️ she also put me on to this fab mascara ? I’m definitely hooked lol. Thank you ELISSA ??? I will see you soon. Might I add that every employee that was working was very kind ?
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March 2023 by sam g
Elissa and Ashante’ were literally amazing omg!!! So comfortable to talk to and really helpful since i’ve just started doing makeup!! Best ppl ever ?
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February 2023 by Kym Goodwin
Ashante’ was so nice the moment I walked in the door, allowed me to be a walkin consult for a makeup tutorial — she sold me! And I bought every product she used. I will be back for more lessons. Ashante thank you so much. I am so happy with my mini BEAT, lol
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February 2023 by Jennifer L
Monica was so pleasant and helpful as well as patient. Her suggestions were great and she didn't push me to buy the products she used and recommended.
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December 2022 by Minal Shah
Anthony and Elissa were absolutely incredible. My mom and I got there around 7:30 pm a week before Christmas. They were patient, kind, and really helpful. We were impressed by the customer service and really grateful they were the ones helping us.
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September 2022 by Elizabeth Amadiz
MAC Cosmetics I hope you are appreciative and show your appreciative via financial compensation to your employees. Today I visited and received exceptional customer service. I’m speaking with the employee I realized how understaffed they are yet the employee was gracious and did not complain. She assisted me with matching my foundation and recommending products that fit my needs and concerns with rosacea. I have previously been serviced by the manager Ashanti who is phenomenal and I hope MAC cosmetics knows how great she is. Store was clean and organized.
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June 2022 by Sarah Fontanges
Angelina did amazing job my eye makeup! She was so nice and gave great customer service.
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June 2022 by John L.
Chaos. Too many people and many behave like animals. NOT ONE single restroom!!! The one time we saw a sign in the food court area and still no restroom. Worst mall ever! Whoever decided not to include restrooms... is a complete ignoramus.
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December 2021 by Mizan Chowdhury
Went there for a pickup; associate's behavior was not very friendly.When I said I am here for a pickup, the associate's first word seemed not so polite when she said, "for who?". I said my name but she wasn't too please as if she was expecting some names familiar to her. Again she sounded both impolite and doubtful. Anyhow, she asked for the email confirmation and got my order but I am not comfortable to go back there again as this visit ruined my day.
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February 2021 by Karli McDonnell
Caryn and Lauren are wonderful! Had a great experience at the Mac Store in Willowbrook..TWICE in row! Both women were friendly, attentive and eager to help! Which is so RARE to find these days when out shopping and actually needing help in a store! Definitely getting my business again.
