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November 2023 by Cynthia Tarantino
Once again I had an awesome experience dealing with Jo for a mattress purchase. She knew her products, offered great suggestions and is just so pleasant and friendly. I will recommend her to everyone.
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November 2023 by Christine Bruno
We dealt with Alexandra and she was very good. Knowledgeable and informative. We have back issues and wanted what was best without needing to sell a kidney. We ended up buying a king pressure smart lux with pillow top firm. Can’t wait.
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November 2023 by Seka Kaytes
It is unusual these days to see a sales person who actually loves what she does. Hope that Mattress Firm recognizes what an asset Jennifer is to them, because without people with integrity and moral code, the company loses its value. It was a pleasure shopping today at the Wayne store. We went to get one mattress for our home in Wayne. I told Jennifer that back in March I purchased a mattress and adjustable base in Florida and ended up with horrible delivery service. They simply walked out with our stuff and store in Delray Beach never attempted to redeliver but just refunded us. I told her I plan to buy mattress from Macys next week when we get to Florida and will not deal with Mattress firm. She called that store and got a confirmation that “bad delivery guys” are gone and assured me that she will take care of any issues if it happens again. So Jennifer made double sale today! We ended up buying mattresses and bases for both places.Trustworthiness is the word that comes to my mind.
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October 2023 by Cheryl S
I had a great experience at the Mattress Firm in Wayne. My sleep specialist Jennifer made it super easy to narrow down my mattress choice. Very professional, knowledgeable and friendly. I highly recommend this store.
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September 2023 by Jane Carosiello
Josephine was wonderful!! My husband and I were looking for a mattress to help with back problems and really had so much information as to what would work for us we were overwhelmed with choices before we stepped into Mattress Firm. Josephine was so incredibly knowledgeable about what would be the best mattress for us that we bought one that day! Thank you!
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September 2023 by allison thew
Alex got us what we wanted in and out in 20 minutes. She knew her job and what we wanted. With much love from us to her. The labor day sale was great. We wish the mattress didnt take almost two weeks to get here sadly.
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September 2023 by D. Russo
Jennifer was extremely helpful with an issue we had with an on-line order. She helped us get what we wanted and everything was figured out quickly. Worth the trip into the store.
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September 2023 by esther morales
Happy we made the right choice to go to the mattress firm In Wayne. From the moment I walked into the store , Alexandra greeted me and my husband with warm welcoming and made us feel comfortable. Throughout the entire purchase Alexandra was patient with us and was not pressured at all. She went above and beyond to find us a great mattress and base at a great price. She is a fantastic sales person and professional. I would definitely come back to this mattress firm in the future.Also referring this store to family and friends. Thank you. Alexandra. Happy belated birthday to Alexandra.
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September 2023 by toni dimarco
We went to the mattress firm in Wayne NJ & it was bright & clean. Very welcoming environment. Simone assisted us & was very knowledgeable & friendly. She helped us make our decision & steered us in the right direction! Very pleasant & easy experience.
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September 2023 by Philip Ezzi
We had a great experience with mattress firm. Our salesperson, Josephine went above and beyond to assist us in every aspect of our selection process. The next day delivery was faster than expected. I hope that mattress firm recognizes The high level of customer service that Josephine provides to customers.
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August 2023 by Eileen Domico
Alex was super friendly and professional from the minute we walked in. She was genuinely concerned for our time. She listened to what we were looking for and guided us quickly to a mattress, frame, etc that worked perfectly for us. We were able to schedule delivery very quickly and Alex made sure to explain all of our options without any high pressure sales. I e would absolutely recommend Alex and this Mattress Firm location and we will be back.
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July 2023 by Will Horn
The person who greeted us was very pleasant and knowledgeable. She started with a few simple questions and then gave us a physical tour of your products.Because of her experience we decided NOT to “shop around” and made a purchase then and there. I forgot to mention her name: it is Josephine, the manager!
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July 2023 by Kerry O'Brien
We spoke with a manager, Josephine, to get a mattress for our first apartment. She was extremely helpful and knowledgeable about everything in the store. We walked in expecting to shop around and come back. Ended up placing the order same day. Thank you Josephine!!
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July 2023 by Steva jovanoska
Made the mistake of going to another store and received the most horrible service.This store was nothing but trustworthy and helpful and accommodating. Super friendly staff and showroom manager. Stepped in and fixed the issue over the phone to correct everything.Seymon went out of her way to help and correct the other store issues and got us right with new beds and gave us full options of what and how and made sure very thing was correct.If you are looking for new bed do not go anywhere else but this store and this staff they will truly take care of your needs and not just get you out the door.
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June 2023 by Ludwig von Fluffles
Upon entering the Mattress Firm store in Wayne, NJ, we were greeted by Josephine. Her amiable and warm demeanor had quickly set us at ease. She showed us several mattresses and patiently explained the features as we tested each one. The staff was also friendly and we really like their warmth also. Definitely would go to them again! Thank you so much for a great experience!
