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March 2024 by Paula D.
Website not friendly to elderly customers not every senior citizen knows how to manipulate the website
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January 2024 by Jordan Macci
The staff is severely incompetent.They cancelled 14/15 items of my online order even though the items in question were still in stock because they “couldn’t find it”.I received no notice that the majority of my order was cancelled.On the contrary, I received several texts that my order was ready to pickup. It took the staff 4 trips back and forth from the pickup station to the checkout counter to scan my order receipt to even understand what happened.Then I waited for 15 minutes at the counter with no communication from the manager…who also had no idea how to remedy the situation, and had to call someone else.How many employees does it take to change a lightbulb? I don’t have enough hours in my day to find out.I wouldn’t trust the staff with single digit addition.
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January 2024 by Mike Alvarez
Good variety and priced right.
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January 2024 by Paola
Lots of variety and good service
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January 2024 by tito rivera (tito973)
Great customer service as a instacart shopper
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January 2024 by Pamela Doyle
I asked three people for help they just all pointed with zero interest in whether I found what I was looking for or not. Most big box stores seem to be moving to self-service!
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December 2023 by jessica hein
Clean very polite associates there check out could be better but other than than great
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November 2023 by Michele Salkind
Pricey but lots of cool stuff to keep you busy!
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September 2023 by TPOT TPOT
Not sure what happened to the photo section but it seems like it’s changed from having characters and different icons on your post to just being a one plain color or having sparkles. Aside from that I’m very happy with the bows I got to buy.
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September 2023 by x x
Nicest staff and management! The framing department was so creative when helping to select matting for a print. Store is well organized. Try this Michael's and see the difference!
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August 2023 by Jorge Alvarez
Very organized....find great ideas for any kind of party's...or get them right there.
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August 2023 by Corliss Thomas
The items I was looking for was quickly pointed out by salesperson.
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August 2023 by Jimmy Lombardo
Found what we were looking for at a discount price and made our day thank you Michaels
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August 2023 by Frank Punturieri
If you know what your looking for then its a place to go. Hobbies!
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June 2023 by Ralph Roe
I made an online purchase on June 1,2023, with the option to pick up the item in store. I received an email thanking me for picking up my purchase, even though I had NOT been at the store that day. I called several times and spoke to manager "Jewels" and manager "Chris" who both confirmed that I HAD NOT ENTERED THE STORE ON JUNE 1,2023, and DID NOT PICK UP THE ITEMS....however they did allow another UNRELATED person to claim my purchase. The store was unwilling to refund the purchase amount, and WOULD NOT provide my VIDEO PROOF of the person who stole my merchandise.Manager Chris stated " Don not worry about this, it happens all the time". THEFT OF MERCHANDISE HAPPENES ALL THE TIME AT MICHALES ON Route 23 in Wayne, New Jersey......I wonder what other illegal activities happen ALL THE TIME at Michaels.
