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April 2024 by David Mancari
Mateo was exceptional in helping me find wall unit air conditioners for my house. This was difficult because of the unique size and older models my house had. I looked online at several places including PC. I decided to use the live chat. Mateo was so helpful, thorough including having me send pictures of the current models and outlets. In all it took a few hours to determine the right model. He was so patient and helpful throughout including providing a detailed quote and installation with haul away. I will always reach out to him moving forward because of how helpful and the time he took to help me find what I thought to be a difficult unit due to the dimensions.
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April 2024 by Angie D
Moe is the best salesperson! He was super efficient, fast, and knowledgeable. He saved us money, time and even treated us to some snacks whilst he helped us buy a fridge, wall oven & microwave combo, cooktop, and chimney hood! Be sure to ask for him when you go to PC Richards.
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November 2023 by Rachel A.
I worked with Chris, Jose and Carlos of the Wayne store. They were knowledgeable, professional and helpful. I was able to purchase all of my appliances at a very reasonable price and can expect delivery within one week. I would definitely re-visit the store.
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November 2023 by Desiree Cerilli
Bobby was great! He gave us enough space to look on our own but also made sure that we were aware of all our options! We felt that he was honest, straight forward, and looking out for us during the process. We can’t wait to receive our appliances.
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November 2023 by Matt Cohen
We had the easiest experience with Vito when shopping for a new washer and dryer. I came in thinking I knew what I wanted but his expertise took us in a different direction and even saved us some money! We were in and out in 15 minutes.
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November 2023 by Jen Costa
My husband and I were referred to AJ by our general contractor. He was so kind, fun, patient and helpful. He steered us in the right direction for our appliances, mattress and vacuum. We were able to make quick decisions with his guidance. We are also amazed by how PC Richard actually has items in stock, ready to ship a few days later, unlike most other stores right now that take weeks to ship. The prices have been fair. We even were able to put bonus cash toward a Dyson that they had at a nice sale price. Everyone has been so helpful. Going to PC Richard has made moving into our new home very seamless. We will be coming back down the road!
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November 2023 by Ronald Rodriguez
I always have an amazing experience here especially because Carlos Ferreria is always there to help me out… he is extremely knowledgeable and helpful on pretty much everything in this store!! I recently purchased a ring doorbell and It has been a game changer for my house and it’s Security… Thank you Carlos.. I highly recommend this store location. It just feels like home.
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November 2023 by Yvonne Clowes
I have purchased many appliances at the Wayne location throughout the years. We were recently looking to replace a refrigerator and knowledgeable, helpful and courteous sales counselor Jamal took our every wish and need into consideration. His supervisor Mike was professional and catered to us as well. Very happy with the total experience. Ask for Jamal… he has helped us many times throughout the years. He’s just the kind of guy you’d want to give your business to.
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October 2023 by Ryan Murphy
Michael and his team are the best. Its people like them who are the reason that we need to shop local and not let Amazon remove all of our brick and mortar stores.Our washing machine broke and Mike and the crew there were super understanding and very patient as my wife made the final decision on a replacement. They made sure that the options they presented were good choices and provided a reasonable delivery time to get us a working machine. Not to mention PC Richards always has the best prices.A++ to a Friday evening crew that was happy to help and take the time to make sure we were making the best possible choice.I will be a PC Richards customer for life.
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October 2023 by Alex Garcia
I recently had the pleasure of interacting with Milan while shopping at PC Richard, and I must say, the experience was top-notch. Milan's product knowledge, professionalism, and dedication to customer service are truly exceptional. He went above and beyond to assist me in finding the perfect electronics, and his friendly demeanor made the shopping process enjoyable. Milan's presence at PC Richard significantly enhances the overall shopping experience, and I highly recommend seeking Milan’s assistance when you visit the store. A well-deserved 5 stars for Milan!
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October 2023 by Christian Figueroa
I recently had the pleasure of interacting with Mrs. Milagros, and I must say that her customer service skills are truly exceptional. From the moment I walked into the store, she greeted me with a warm smile and made me feel welcomed. Her attentiveness to my needs and willingness to go the extra mile left a lasting impression on me.Mrs. Milagros was incredibly knowledgeable about the products and services offered, and she patiently answered all of my questions. She took the time to understand my requirements and provided me with valuable recommendations that suited my preferences perfectly. Her attention to detail and genuine interest in ensuring my satisfaction were evident throughout our interaction.What truly stood out to me was Mrs. Milagros' genuine care for her customers. She listened attentively to my concerns and worked diligently to address them. She handled any issues that arose with professionalism and grace, ensuring that I left the store completely satisfied. Her positive attitude and friendly demeanor created a pleasant atmosphere that made the entire experience enjoyable.Overall, I can confidently say that Mrs. Milagros is a true asset to the company. Her exceptional customer service skills, extensive knowledge, and genuine care for her customers set her apart. I highly recommend seeking her assistance whenever you visit the store. Mrs. Milagros' dedication and commitment to providing outstanding service are truly commendable.
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October 2023 by JANET ORTIZ
love this place! I work for a developer and I'm always ordering appliances w/ Murat "Moe". HE IS THE BEST! I always get the best prices and white glove service from him. He takes his time to explain the best/alternative options and he is always on top of my orders. The delivery process is a breeze and if i need anything, he is always there to help.
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September 2023 by Luis Angel Torres
Jose Pagan was an amazing, kind and very knowledgeable sales person. He was extremely friendly and took very good care of us and made sure we received and amazing deal and we definitely did. A truly honest and genuine man who cares more about his customers to make sure that they are satisfied with their purchase along with giving us an amazing deal. If you are looking for an amazing sales rep who will take care of you go to PC Richards and ask for him. We highly recommend him.
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September 2023 by Jodie Dransfield
We have been buying our appliances from P.C. Richards in Wayne for over 3 years now and have been very happy with the products and personnel. Jamal is professional and knowledgeable of the products, and always there to help. I would highly recommend!!
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September 2023 by Anthony Greco
I want to like this store because the staff all seemed like very good people and very helpful during my purchasing process.However I've had a few issues with the Samsung fridge I purchased and have been unable to resolve them with the store manager and salesperson despite going back and forth since January.The fridge was delivered to me without the included panels for some reason, and that was resolved but took many, many calls and emails.One of the flex drawers on the fridge was dented and in January the store manager asked for my serial number and said the replacement would be sent right away. It's now September and no one responds to my messages anymore, so I'm at a loss as to what to do.Additionally when I purchased the fridge I was assured as part of the deal I would get 18 months 0% financing. I was told that the first statement would reflect 12 months and after that it would be updated to 18 months. As of today it is still showing 12 months and as I'm coming up on a year I am going to have to pay it off in full 6 months earlier than expected.I cannot recommend this place due to the way in which they cannot resolve these issues after trying for 9 months.