Quality Inn Wayne - Fairfield Area has received mixed reviews from its guests. While some appreciate the location and the convenience it offers, many have noted significant issues with the hotel's condition and service. Common complaints include unpleasant odors in the rooms, broken amenities, and cleanliness problems, such as dirty bathrooms and stained walls. Guests have reported that some rooms lack essential items like hair dryers and irons, and there have been issues with shower leaks and poor water pressure. Service quality has also been a concern, with several guests describing the front desk staff as rude and unhelpful. Attempts to reach out for assistance often resulted in frustration, as calls went unanswered or were abruptly disconnected. Despite its potential, many believe the hotel has declined over the years and suggest that management should pay more attention to customer feedback to improve the overall experience. Some guests still find value in the hotel's location, particularly for those looking for a place to stay after swimming or visiting local businesses. However, the overall impression is that Quality Inn Wayne needs significant updates and better service to regain its previous reputation as a reliable lodging option.
Dirty sheets, not even changed, with hair underneath in several places, stains on the pillowcases. Heater on maximum but it doesn't heat, I tried 3 rooms. 2 towels were turned over, perhaps used. I was waking up and another client opened the door to my room with his key and was given the same room as me.
February 2025
Absolutely terrible room. Broken bed. Tv has 2 channels. 22 degrees outside and Heater doesn't work. No hot water for shower. I would give it zero stars!
February 2025
The most disgusting dirty malfunctioning rooms. I had to change rooms 3x. Major flood after taking a shower in the third room that was given. It should be visited by THE HEALTH DEPARTMENT and shut down. Oh by the way only 3 channels on the dirty
