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April 2025 by Skyla Alexandre
Went there yesterday and was accompanied by an employee named Nyaziah. Great staff will be back soon.
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January 2025 by Mario Flores
Very good service, i’ll sure come back.
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December 2024 by Riley McGowan
This store has the sweetest staff ever! They were so quick to help me with my bracelet that had broken. The manager and associate, Sarah and Shayna, made the process so smooth, quick and easy! Definitely recommend shopping at this store location! I have never had such an easy experience at a jewelry store!!
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October 2024 by Alyssa Rodriguez
I bought a ring from the location and Jersey City and not even a year of the purchase. I started to notice a color change so I went to the location in Willowbrook to ask if anything can be done For the ring. I wasn’t sure what was gonna come out of it, but the manager and the Willowbrook location Shana was very sweet throughout the whole process and exchanged my ring set and gave me a whole breakdown about what to do just in case I have any trouble in the future. Truly appreciated how smoothly the process went I didn’t expect again an exchange maybe just a really good deep cleaning, but I definitely left the store a lot happier! Thank you Shana for your great customer service today!
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September 2024 by Chrissy Liguori
Purchased a crystal watch case while on vacation in Bonaire about a year or so ago. Recently I noticed some of the crystals were missing and I brought it into the Willowbrook store to see if they could repair it. They replaced it no questions asked and at no charge! The staff was eager to help us in a professional and respectful way. Such a pleasant experience and a pleasure to deal with. Thank you !
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September 2024 by Sarah Jaafar
I recently had an outstanding experience at Swarovski, thanks to Dina's exceptional service. From the moment I walked in, she made me feel welcome and took the time to understand my preferences. Dina's knowledge of the products and her eye for detail were impressive, guiding me to the perfect piece that matched my style. Her friendly demeanor and dedication to customer satisfaction made the shopping experience truly enjoyable. I highly recommend asking for Dina if you want expert assistance and a memorable experience at this location!
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September 2024 by Shriya
Shana and Nyaziah were incredibly helpful in fixing my watch. Took less than 10 mins and we were out of the store very quickly. Would definitely recommend coming to this store.
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September 2024 by Empathetic_SexyMamma
In comparison to other Swarovski stores in the area. Wayne is high on my list. I’ve had great experience with Shana and her team the staff is knowledgeable and attentive and very helpful .I’ve purchased many pieces in Wayne if/when I’ve had a real issue, the managers always helped to best of their ability. I do not expect to get an exchange on a piece I purchase 4 years ago that I’ve worn and on last leg I always wind up purchasing more great pieces.
I prefer Wayne over Short Hills Mall store that store has other issues they might want to retrain on customer service and acknowledging a customer also should not have cellphones on floor and having full on conversations while customers in store.
Wayne will always be my go to store
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September 2024 by Labbyco3
Absolutely love the vibes from the employees. They helped me pick out the perfect ring. Dina helped big time.
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September 2024 by Mo Avdol
Just had a great shopping trip to Swarovski at Willowbrook Mall! I picked up a lovely pair of earrings for my wife and couldn’t resist grabbing a spiderman gem figure from the Marvel collection for myself—it’s super cool. The store is awesome, and the staff made everything so easy. Highly recommend checking it out!
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September 2024 by bunni fereixa
I had a great experience with Shana. She was incredibly helpful and made my visit enjoyable. The store is beautifully organized, and the management team really knows how to take care of their customers. I got a birthday gift from my mother from here and needless to say, after being helped out, I got the perfect ring for her and she ADORES it.
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September 2024 by Salsabeel Abdelkarim
Swarovski at Willowbrook Mall is a gem of a store. The staff, especially Dina, were incredibly helpful and knowledgeable. Dina took the time to understand what I was looking for and gave amazing recommendations. The store's management is outstanding, too! It's hard to find a jeweler that actually cares for you and helps you out down to a T like they did with me. I'll definitely be returning for new jewelry at this location.
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August 2024 by Frances Brown
This is the only Swarovski store I would buy from! The manager and staff know us by first name because we are dedicated Disney Swarovski Collectors! They always are kind, knowledgeable and helpful!
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May 2024 by Emelie Garcia
BUYER BEWARE! Do not purchase anything in this store. I purchased a bracelet for my sister and it broke. Only wore it 3 times. Took it to get repaired they said nothing could be done. It was more than $100. They at least could have offered to give me back a credit to purchase something else but no. I will never purchase anything here again.
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March 2024 by jeanette mcclamb
Caroline was been so helpful
