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October 2023 by Michael Volpe
Me and my partner had the most amazing experience with T Moble! Our associate Selina was the best! She was kind, patient, and very helpful!! We loved her great energy and her positive attitude when helping us get the best service ever! Selina guided us through the whole process to transfer our service to T Mobile from another provider! She even followed through when we came back after receiving our new phones to help us transfer data! We will refer our friends and family to this T Moble to work with Selina and the rest of the wonderful staff! Our service was so appreciated and will never forget our great experience with Selina! Thank you so much Selina you made it so easy and enjoyable to transfer our services to T Moble! ❤️❤️❤️
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October 2023 by brendaliz tineo
I had a great experience buy my new Iphone there Jonatan C was amazing he gave me the best options and was very honest with me. I also bought a prepaid line for my mother!
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October 2023 by Abeer Khalil
Esther did an amazing job solving our issue with one of our phone accounts. After many calls, and wasted hours on the phone, when we visited the store she met us cheerfully and she was externally helpful
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September 2023 by Miro
Polite but useless and incompetent. Brought in my trade in phone and they didn’t know how to process it. They sent me to a different store and the other store was able to do it without issues.
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September 2023 by Allan Mendez
I wish I could give more than 5 stars to TMobile Willowbrook Mall esp to Selina! She was beyond amazing! The moment we introduce ourselves (me, my fiance, & my brother) to Selina, we knew we’re on the right hands. She even noticed my birthday on my ID. She took care of everything, from the set up of our phones, rebates, & other perks like Netflix, who would do that nowadays? Thank you so much Selina, you made our weekend!
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August 2023 by Sherla Spam Account
During my July 2023 visit to a T-Mobile store, I was pressured by an associate to purchase a new phone that would cost an additional $30 per month. Despite the pressure, I left without making a purchase. However, I later discovered that my bill had increased by $30 with no prior confirmation or signed paperwork. Upon contacting T-Mobile customer service, I was informed that my plan had been changed at the Wayne location by the associate. I asked for proof of authorized signatures, but the representative was unable to provide any. Fortunately, my bill was adjusted accordingly.
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August 2023 by BOBBY BELTON
Just did a walk through but nice store and friendly staff.
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June 2023 by Yenisse Rosario
My rep was Jonatan C and he was excellent! Amazing costumer service!! He knew what he was talking about, he was kind, and very efficient! If there was 10 stars, he would get 10/10!
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May 2023 by Salma
The best place to get deals, Selina helped us get an apple smart watch for my sons birthday, she was so nice and patient with my children and helped us alot , she is the best, we will definatelt only come here for our T.Mobil services.
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March 2023 by Tara Dittus
I hate that i didnt get the employees names but they rocked today. Not only helping me with upgrading my phone but they seemed super interested in my son, who went on and on about electronics, had to say haha. There was an incident at the store today and they handled it great. ? thanks so much for everything!
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February 2023 by Karen Telli
Omg....Eddie has the patience of a saint and so knowledgeable about the t-mobile products...what a pleasure to walk into this establishment...Eddie went above and beyond for me...solving many issues...
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February 2023 by U Z
I happened to be at the mall today when I saw a T- Mobil store, so I went in to get my screen protector replaced. I was confronted with the rudest, laziest, and most hostile staff and management ever. They were very unprofessional, disrespectful, and even tried to bully me. They talked down to me constantly and, tried to put words in my mouth I did not say. Another customer came to my rescue at one point, that’s how bad it got. Understand, that the manger is not any better. He will stand with his rude, hostile, and lying employees no matter what so, no help for you there. He will not listen what you have to say. I’ve been a T-Mobil customer for over 5 years. I have an account with many lines and, unfortunately, T- Mobil will be losing those, because of the unprofessional people they hire who are creating the worst customer service experience ever for their clients.I will be submitting a complaint to the corporate regarding the whole incident as well as a complaint against the following employees Kathleen M, Angelica C and manager Darren J.
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January 2023 by S A
I came to this location a few days ago to get some questions answered involving upgrading my iPhone. The man who “helped” us looked absolutely miserable and uninterested in helping us and recommended us to upgrade my phone online, claiming also that the $35 fee would be waived- incorrect. Had to deal with customer service on the phone for over 40 minutes instead of being able to take care of everything in person. He didn’t even make eye contact while we were speaking to him. Wasn’t able to get a name but he was a middle aged hispanic man. Awful and confusing customer service experience. My boyfriend and I were dumbfounded by his demeanor and reluctance to make a very easy sale. Terrible attitude. I went to the location on US1 to transfer my data and purchase my accessories instead of going back to the mall location and the customer service there was excellent. The staff at this location should take some notes.
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December 2022 by Jacqueline Eversley
Oh gosh the service was wonderful and we only asked a question. He was so helpful and made suggestions that was very heloful
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November 2022 by Ever Elizondo
We are visiting this part of NJ, we visited the tmobile store, and they treated us very badly. We asked about the iPhone 13 cell phone and the person who attended us only said that cell phone no longer exists and turned around… well, we will not return to that store due to very bad service.
