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January 2024 by D Z
Does anyone ever pick up the phone at the Berdan location ?
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November 2023 by Sammy
I just opened a business and personal account here with dana and im more then happy with the customer service and her professionalism. Thank you Dana for helping my wife and i with our banking. Highly recommend this branch.
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June 2023 by Taha Yasin Özgün
The process was really super fast. They kindly answered all of my questions. Less than 40 minutes me and my wife got our debit cards. Thanks a lot Catherine and other staff. ??
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May 2023 by Christina Tsoi
I don't normally write reviews, but one super rude teller frustrated me today. I am specifically writing about one teller as another friendlier teller had helped me in the past. This rude teller needs to be re-trained on how to provide solutions and communicate with customers. She did not offer a solution, told me she refused to help me, and essentially kicked me out of the bank. It was so upsetting that after I had left, I called the bank to get the teller's name to file a complaint. I had a conversation with the general manager and he was able to provide me with solutions to the problem that the teller wasn't willing to help with. Make sure to speak with the manager if the tellers are being rude and unhelpful at this location. I have not had any problems at other TD bank locations.Update: Turns out the rude teller is the assistant manager at this site. Beware.
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May 2023 by Chris Dzierzko
It used to be terrible but now the staff is nice, knowledgeable, and very helpful.Many thanks to Catherine
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March 2023 by Kenneth Geffinger
Very helpful. And friendly. I will always do business there. Great hours also.Thanks Katherine.
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August 2022 by Alyona Rabukhin
2 times were there and both times very unpleasant experience with the woman, who seems to be the manager.
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November 2020 by Dorothy Sgarlato
Avoid this branch, the tellers are very rude.
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September 2020 by Michael R.
Every single time I come to use the ATM in the morning it's out of service. It's ridiculous
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June 2020 by RICHARD DEMAYO
Always so nice and pleasant
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June 2020 by MAX POLOZANI
Close this location down or get employees that can process bank transactions in a timely and orderly fashion!! Terrible customer service and worse employees. This td bank is terrible.
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January 2020 by Brian Roy
Always an enjoyable experience for me. The tellers and managers always greet met when I come in.
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April 2018 by Ed P.
Terrible. TD has gone down the tubes, their service makes Comcast look like a AAA company. My issue was a simple change of account and on 3 separate occasions I called TD customer service and it never was done and this cost me money. Don't expect any empathy from anyone at the branch or the manager because of course it's the customer's fault. Bankers are so greedy to switch your accounts, but when you go to downgrade it, they act tone deaf. Needless to say I switched to Chase after 18 years with Commerce/TD and its a decision I should've made a long time ago. What a breath of fresh air to bank with a professional financial institution.
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March 2018 by Christian Agosto
Bank was the worst the managers and there attitudes. Im sorry they do not need to be working there. My girlfriend and I do plenty of business with you guys ,and to be laughed at by the staff was horrible. You need to get that fixed its ubsured and obnoxious and my trust and loyalty to the bank may change . I highly recommend Lodi and Elmwood Park are the best locations where you feel satisfied with GREAT!! customer service! and we can trust all of the people in there. Also there is no half an hour wait. I honestly did not want to even put a star on this but had no choice because i needed to put one in order to write a review!!
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March 2018 by Madeline Sanchez
This branch was the worst experience ever! I literally had anxiety the two times I've been there. Poor management and the tellers seem clueless don't blame them because the managers there seem too comfortable and if they are the managers I can only expect a poor experience after what I been through.. don't want to knock All TD banks but I must commend the Lodi and Elmwood Park locations for always making it a very pleasant experience!!! Especially after all I been through in just those two times being at this bank!! Sorry but this is the honest truth👎👎
