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July 2025 by Jazmine
They delivered it back to my home address…..
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June 2025 by Harish Sharma
I usually try to avoid writing negative reviews, but I feel compelled to share my experience at the USPS Wayne location.
There is a female staff member—she has curly hair—who is consistently on her personal phone, often with earphones in (which are barely visible due to her hair). Unfortunately, she seems visibly uninterested when customers approach the counter, and I’ve personally felt uncomfortable asking questions. Her responses come across as rude and dismissive, and on more than one occasion, I felt like I was being mocked or spoken to in a condescending tone.
This kind of behavior is really disheartening, especially at a customer-facing counter. I now find myself hoping
I won’t have to interact with her whenever I visit, which should never be the case when accessing public services.
On a positive note, there’s another gentleman who works there—probably in his 60s ( I think his name is Bob) who is always polite, respectful, and helpful. His professionalism stands in stark contrast to the behavior I described earlier and reflects the kind of service people expect and appreciate.
I genuinely hope USPS considers placing associates who are not comfortable or interested in direct customer interaction in roles better suited to their strengths—perhaps in the back office—so that customers aren’t left feeling unwelcome or ridiculed.
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March 2024 by Brandon Mor
Sent my package to the wrong country, lost it, then made me pay for everything
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October 2023 by Antonio Coiro
Where do I even start. Every time I bring mail here it takes weeks to get to it’s destination, packages get lost because they aren’t scanned, and when you go inside to talk to an employee they want to blame their own coworkers that “sort the mail”. Not very professional to throw your own co-workers under the bus. How about helping to resolve the issue instead. 0 stars, this spot needs new management.
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August 2023 by Alexa R
I live closer to another post office but go out of my way specifically to go to this location because it's always quiet, fast, and has very friendly and courteous postal workers.
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June 2023 by ernie cheung
Went there at a good time. Line was short and staff was pleasant
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April 2023 by Robert
Lost an item? They give you a "Service Request #" (meaningless). 2wks later when no one gets back to you, you'll send an email. USPS will tell you the matter has been settled (it hasn't). Call USPS. Input SerRq#. Voice will tell you the info you got online is it. They're lying. They just want you to hang up. Wait for a human. They'll tell you SerRq# has been updated (meaningless). Go to P.O. someone there will tell you that *you* should have taken insurance (on an item from a retailer where you don't control the shipping method). Federal employees are the worst. They aren't expected to do anything, and they don't.
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March 2023 by VOLKAN ANIK, ESQ.
BOB is a great helper at this post office. His attitude , the way he helps people should be role model to other usps officers. He is always positive. As a 20 years customer of USPS, I should say that USPS should hire more people like BOB. Thank you BOB for doing your job in a great way
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August 2022 by Fatima Khan
Very rude customer service
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February 2022 by Robert Gimbel
Not sure if it is possible to get more surly help. Makes for a very unpleasant experience. A smile and a tiny bit of kindness would go a long way
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January 2022 by Cagatay Yavuz
They have very polite, courteous and respectful employees. I won't go anywhere else.
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January 2021 by Drury Burton
Packed with people in a small room during Covid with no way to drop off a prepaid box.
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December 2020 by Spencer Englander
Always extremely slow- never enough clerks. All post offices should have a self service kiosk.
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October 2020 by Pooja Singh
I Go here very often...the staff is very courteous and helful.However they are understaffed on Saturdays and the lines are very long, the supervisor must provide an extra staff specifically for Saturdays.
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August 2020 by JZ
Same story as always, the same thoughtless irresponsible people indicated that the package was delivered and in fact the package was not delivered
