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“I came in today looking for a nice cap and tshirt for my hike and Amy was amazing! She was so sweet and helpful, from shopping to checkout. Aries was also very friendly and nice :)”
“Excellent service from Carlos in the perfume department. He was very kind and understanding, answering all my questions. In the end, I ended up buying three perfumes, and I don't regret it. Thank you, Carlos.”
“Large selection and fully staffed. This is a good store. But they have limited sizes. You will save money shopping here. Old navy is a go to for kids and smaller sizes. 2 floors of clothing.”
9AM - 10PM
1800 NJ-23, Wayne
Womens Clothing
“Excellent store, excellent customer service! Visited the Wayne store, had to make some returns from both online and in-store purchases. Joe in the customer service area was fantastic. Joe went above and beyond, had a great attitude and is a great ambassador of the Kohl’s brand. The others working behind the counter were also very congenial and efficient. They all seemed to enjoy working with each other..
The kicker was after I made my returns, I did some shopping and as I was approaching checkout, deciding whether to do self-checkout or not, Joe remembered my first name and called me over to quickly check out at his register.
As many other retail stores have abysmal customer service, this was a great shopping experience.”
10AM - 9PM
141 NJ-23, Wayne
Womens Clothing
“If you like Nordstrom, you’ll love Nordstrom Rack. They have great deals and clothing very heavily reduced. For the most part, the store was organized unlike other discount stores. The bathroom was even very clean. I was impressed”
“I had a wonderful experience at this store thanks to Elena. She was incredibly kind, helpful, and professional throughout. I also really appreciated the specials being offered her assistance made the entire visit seamless and enjoyable.”
“This is honestly the most welcoming and respectful clothing store of all Willowbrook mall. The employees are always so kind and attentive- from the moment you walk in to the moment you walk out.”
“Bought many sweaters from this location. There are a wide selection of colors to choose from, more than enough to build a versatile wardrobe for any occasion. The sweaters I purchased were very comfortable and I wore them almost every day.I also bought some sweatpants, which were just as comfortable as the sweaters. Good prices all around, but the clothing is a bit bland. Great for minimalist styles, but if you want to pop out, I would recommend another store, like Uniqlo. The location is unfortunate as it is in what appears to be the least popular wing of Willowbrook Mall, especially since the Sears closed. Still, it's a nice, albeit hidden, place to shop for sweaters and sweats.”
“Looking for toddler girls stuff, limited, but variety for girls and boys are fair. Need more selection. Other stores suffer the same issue. I find more on line, BUT,I like the store experience. Staff is friendly and helpful. I enjoyed the 10% off gift cards I bought 2 so the receiptients can pick their own!”
“I recently visited Ann Taylor in search of a business casual outfit for an interview. Chantel greeted me warmly and was incredibly helpful in assisting me to find the perfect outfit for the occasion. Her professionalism and keen eye for style made the process smooth and enjoyable. I felt confident and looked wonderful in the outfit she helped me select. I highly recommend Chantel and the Ann Taylor team for their excellent customer service and attention to detail.”
“Denise provided an amazing shopping experience. I was hesitant to go in at first but gave it a try after coming from a less fashionable competitor. She used her time, patience and expertise to help me find a new outfit and jewelry for my job interview. The results speak for itself! I picked up some personal pieces as well. Denise captured a $600 sale and brought a life long customer to WHBM. Manager Julie was also very nice and helpful. Thank you so much!”
“I went to Abercrombie to find an outfit for a night out. Carolina was incredibly kind and noticed I needed help. She picked out a number of jeans for me and tops to go with it. I tried things on for about a half hour while she kept bringing new sizes/styles. She really went out of her way to help me and I appreciated it so much.”
“A little pricier than I remember JCP being, and they didn't have a awesome amount of different options of some particular outfits/clothes. I also have trouble finding my size(s) in mostly Pants, but T-shirts as well. I don't mean for this post to sound bad, it's just THIS particular JCP didn't have the right sizes for several different articles of clothing I was interested in purchasing... Maybe they were just low on stock bc the holidays JUST passed..(?) idk, I'm only recounting MY Experience.”
“I ended up getting her name shortly after my original review last year, so, *thank you in particular*, Tori, as well as you guys generally, for being so "?" ?”
“My sister and I went to go earrings and ended up getting our ears pierced by Evie, she was so patient and kind to us!! She deserves a raise as she helped my sister through her nerves and was just kind and caring! We don’t see too much of that these days! She was absolutely wonderful and such a pleasure! Thank you Evie for that wonderful experience!”
“Amazing service, amazing bras, and amazing sales! The employees are so sweet, and the store is absolutely adorable, I would buy everything in the store if I could! Would strongly recommend getting your bras here. They also do sizing!”
“This Athleta is DEFINITELY one of the better ones. ALL of the staff is knowledgeable, sincere and enthusiastic about their products. I went back to get help ( yes get help lol!) With two bras I previously bought and was met with smiles and assistance. I ended up buying another item. Positive vibes all around!”
“i can’t speak on customer service because i always come in knowing exactly what i need/want, but the selection is great and the store always seems to be tidy :)”
“My daughter had super long legs and a tiny waist, making it almost impossible to find jeans to fit right. There were 2 employees that went above and beyond helpful. They called into the warehouse and searched the entire store for her size. Even though we left empty-handed this was the most helpful, professional store.”
“Bought my daughter new Jordans, and she’s happy. Great service. They can improve by making sure they’re Apple Pay credit card machine is working. Otherwise good team.”
“Upon our recent visit to this location we were very pleasantly surprised to have every associate greet us as we walked through the store!I would also like to add that the greetings that were given to us were polite and freely given. We felt a genuine welcome as we passed through the store by the associates making us more interested in browsing the store.Even though this time we didn't purchase anything We will be back as these are the type of employees of which a company can be proud.#BananaRepublic #customerservice #wayne #Willowbrook”
“I always go to JCPenny salon. My stylist Belkis is very professional and always so very nice and outgoing. I always recommend JCPenny salon to all my family and friends. I even bring my son to them. Keep up the great work JCPenny!”
“Uniqlo is one of my favorite clothing stores, although I have to say that the quality has decreased slightly over the years. Of course, after the pandemic, this has been happening everywhere.”
“Review goes out to the associate Naeem (apologies in advance if I misspelled it). He was very attentive, patient and very helpful when making returns. Thanks again!”
“Love this store and brand. I went to DSW shoes and walked around confused and found nothing to buy. I came here and I’m leaving with four pairs and there were others I would get as well but you can’t have everything. The guy that helped me today, his name was Basil, he was super friendly and helpful, the kind of guy you would hope would work for you if you owned a retail store. Nice job guys A+”
“Loft at Willowbrook mall in Wayne, NJ is my favorite store. The manager Simone Acevedo is always wonderful and extremely helpful always making my shopping experience very pleasant. I have shopped at other locations but the service I get at Loft Willowbrook and specially from Simone has always been superb.”
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“Hot Topic is one of those rare stores where everyone seems to find something they love—whether you’re a preteen discovering your style, a teenager deep into fandoms, or even an adult who still loves band tees and quirky accessories. I’ve always appreciated how welcoming the vibe is, no matter your age. The staff are friendly and never make you feel out of place, and the music gives the whole place an energetic, fun atmosphere.
Their selection really is impressive: from pop culture merch and anime collectibles to alternative fashion and cool jewelry, there’s something for every taste. I’ve seen parents shopping with their kids, teens picking out concert shirts, and adults hunting for nostalgia pieces all at the same time. Hot Topic makes it easy for everyone to express themselves, and honestly, that’s what keeps me coming back. It’s a one-stop shop for anyone who loves a little edge and a lot of personality in their shopping experience.
Angela P”