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October 2021 by Nancy C.
Very disturbing how a higher up employee spoke to another employee today. I know it was for his safety but, the condescending tone was not necessary and belittling him in front of customers. I believe his name was Wayne in the carpeting department. Appreciate what he did for us but, again. There is a way to speak to people . Maybe he needs a class on Respect just saying and venting . I was truly embarrassed for this poor kid that was only trying to help us when no one else would
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September 2021 by Joey M.
Let me tell you something...my wife and I have been searching low and high, near and far for outdoor Halloween decorations. The animatronic stuff was put out right around Labor Day, which seemed far too early only...to find out I needed to fall just short of selling my body or going on the dark web to find any more, because they sell so quickly. So I end up buying a six foot LED willow tree for Halloween online only to get an email telling me it was canceled while halfway there. Annoyed, we call customer service. That's when we get Wanda on the phone. Wonderful, darling Wanda. Wanda tells us we should have been called regarding the cancellation, but that unfortunately, the trees and cauldron we were looking for were not available. It gets stranger. Wanda then actually checks. Didnt just say 'no we dont and have a nice night,' which she could have...she LOOKED. And found what we were looking for. Plus the rest we couldnt find anywhere else. THEN calls us back to tell us!!! Madness! My point, they walked with hundreds of my dollars in the form of LED willow trees and a cauldron because of customer service. Almost entirely because of customer service. The experience could very well have been negative, but because of someone doing the extra part, they have not only my business but my respect, and the world could use more of that s*** right now!
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May 2021 by Kevin B.
Absolutely the worst Home Depot Store in the tristate area. I'm sure there are staffing shortages here but this staff can't get basic customer service right and could care less. Home Depot corporate is asleep at the wheel.
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May 2021 by J C.
5/14/21 Update: After receiving a phone call right after the previous review from a Home Depot customer service first name Robin, I decided to give them another try since she was so nice and assured me that there will be a team available 5/11/21 to install my windows with 100% no cancellations or any other excuse they could come up with( I should have known better than to fall for sweet lady) sure enough they canceled again and after I requested to pick up and get my windows, today they gave me the windows so I can install them myself. Only took about a year to get my hands on my windows. The funny part is that nobody is picking up my phone calls anymore!!!Lol. Thanks Home Depot Home Services....you suck! ***First Review: Directed more towards HOME DEPOT HOME SERVICES . I ordered windows a year ago right before the pandemic hit, and the initial experience was good but once they received my money that all went out the windows that I still don't have! They have called to reschedule every month after the initial installation date, the won't let me pick the windows up so I can install them either. We have given them the benefit of the doubt due to our current world problems but they have also been caught in multiple lies, have not returned calls after they promise to do so and forget about getting a hold of the project manager, the company itself can't even get a hold of him.The have not done anything to see if they can install them through other companies. We definitely will not recommend Home Depot Home Services Berlin NJ( the branch that's in charge of all installation) in South Jersey to our friends or anyone else who is looking for windows to be installed in a timely manner.
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April 2021 by Michael Ortiz
Home Depot has treated me in the worst way. I purchased a washer and dryer set 3 WEEKS AGO, with the promise that it would be delivered 2 WEEKS from then on Monday. Sunday night no call to tell me a delivery window. I call that night and am told it is rescheduled to the following Thurday with no explanation why. I call the Home Depot in Sicklerville, New Jersey. where I purchased the item, ask to speak to a manager. I am connected to someone who says " I have a manager's phon
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March 2021 by Tricia G.
Oh good God do I hate this place, and Im here again - second time in less than two weeks - ahhh! This trip was due to needing a replacement toilet handle contraption . Thankfully, an employee helped me because I couldn't find the specific one that my dad wrote down. It worked and we're back in business!
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December 2020 by Dawnie Marie
they are the worst place my son Danny was working there for a month has been verbal attacked employee and now a customer today that threatened to beat the s*** out of my son over a price the manager did nothing my son said he might as well just quit if that's how he's going to get treated they took it as he quit it no that's not what he said he said he might as well well anyway he told the manager told him to go in the back and calm down then the manager came in the back and
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November 2020 by Skipper C.
We went with Home Depot after waiting a month with Lowe's for a quote. Everything was going great until it was time to install. We started this process in June , it's now Nov. and it doesn't look like we will get our windows until January. Every time we call to see what's going on, we get the run around or no one ever returns are call. We learned our lesson. We are paying for windows we don't have and the windows will be paid off before we have get them.
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April 2020 by Chris Poole
Good at taking money and not fulfilling order for delivery. Still waiting on my freezer, or a refund since you didn't deliver anything. Thanks for wasting a lot of my time, bewtween the order and waiting on hold for updates.....
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April 2020 by Sheena Santiago
I placed an online order for two patio sets. Upon delivery, we received one and a half sets plus someone else’s order. Because of the virus, their ‘vendor’ was unable to put the sets together as they typically do, so we didn’t realize the error until after they left while putting it together ourselves. I immediately contacted Home Depot and was left on hold for nearly an hour twice. This is when I resorted to the text option, only hearing back every few hours telling me how b
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March 2020 by Steven Bambrick
in this coronovirus crisis. they are thinking of their employees and only letting in 10 people at a time. great job Home Depot for caring.
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July 2019 by William Getty
I had a problem with a garage door electric opener I bought today. A woman named Janette helped me and was very patient with me. She got through the problem like a real professional and she did it quick. My hat's off to her (Janette) and to whoever hired her. She's a pure gem.
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June 2019 by Mike Barbee
We recently bought a new Bosch dishwasher (Model SHXM4AY52N) but the Home Depot delivery and installation 3rd party contractor refused to disconnect our old one ever though we had contracted with Home Depot for them to haul it away. This, despite the fact that we had paid for haul away ($20) and installation services ($130). During the sales process (and in subsequent discussions), the salesman, Joe, was very helpful especially in going over Home Depot's “Dishwasher Deliver
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June 2019 by Mike B.
We recently bought a new Bosch dishwasher (Model SHXM4AY52N) but the Home Depot delivery and installation 3rd party contractor refused to disconnect our old one ever though we had contracted with Home Depot for them to haul it away. This, despite the fact that we had paid for haul away ($20) and installation services ($130). During the sales process (and in subsequent discussions), the salesman, Joe, was very helpful especially in going over Home Depot's "Dishwasher Delivery and Hookup Checklist" to supposedly ensure we had no problems in the delivery, installation, and haul-away process. Unfortunately, our current dishwasher was hardwired and their delivery contractor refused to disconnect it. They, therefore, wouldn't install the new one (even though we contracted for that service). The issue of being hardwired was not identified as a potential problem on the Home Depot "Dishwasher Delivery and Hookup Checklist". I suggested to the salesman that we would accept a Home Depot technician or other Home-Depot-hired 3rd party to disconnect and haul away our old dishwasher so they could honor their commitment to us, but they refused, citing liability. They did offer to refund our installation fees ($130), but instead, we cancelled the order and decided to go to Best Buy (who performed a site survey and indicated deinstallation, haul-out, and installation would be no problem). Clearly, Home Depot's "Dishwasher Delivery and Hookup Checklist" is inadequate since it didn't flag this problem. Very disappointing experience.
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June 2019 by John K.
Probably one of the worst Home Depot i have shopped. I have been there quite a few times the past couple months shopping for couple of houses i am renovating . i like to use the self check out and there are couple of polite workers there. Unfortunately i have to use the contractors line when i am picking up materials ,and there are couple of women there in the mornings , that look and act like they hate their customers. I wonder if management is aware of that , and why they don't put them in different depts .
