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November 2023 by T P.
I've never had a problem at this location but the last two visits have been so pleasant that i felt compelled to write a review. Not much to say except that i had zero issues picking up an online order, none with processing a return and none while doing other miscellaneous shopping. Most importantly every employee i encountered was friendly and happy to help.
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October 2023 by David M.
Signed up for a credit card. Made a "purchase" online the same day and instead of getting the confirmation page or receipt I was given a page with an error message. Went to the store to make the same purchase (i thought it did not go through since i had no receipt or order number) and the card would not work. After talking to customer service found out the purchase that was done online was actually processed and the amount was taken off of my card HOWEVER no one can give me a ORDER NUMBER! Now I have to wait 3-5 days for the money to be put back on my card to make the purchase! I'm going to Lowes, this experience made me never want to shop at Home Depot again for anything!
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February 2023 by Steph B.
From beginning to end, the experience of purchasing and delivery of our $2500 refrigerator was awful and stressful. The experience began when we went to Home Depot in Berlin to purchase the refrigerator we knew we wanted. We waited in the Appliance department about 20 minutes for someone to walk by before going to seek someone out. We were advised that the sales associate had "5 more minutes left of his lunch break". We then went on to wait another 45 minutes as we listened to them page for the sales associate to come to Appliances over and over again to no avail. Finally, I went to Customer Service at the front of the store and told the man and woman up front that we waited well over an hour and we're going to leave without buying a refrigerator. They told us to let them know what refrigerator we wanted and they would assist up front. While going through the process of purchasing the refrigerator and setting up delivery, the man we had waited for (for well over an hour) magically appeared finally. The staff up front were dumbfounded as they were looking for him the entire time. He was clearly hiding from doing his job. We the. finished the sale and left thinking there would be no further issues Well... since the people who helped us I guess don't normally set up deliveries.. they left out any check list of things that needed to be done on our part prior to delivery. So our water line was still running and hooked up. So they were unable to install the refrigerator or haul away our old one. So they dropped our new $2500 refrigerator in our garage and left. Would have been nice to know that we needed to get a plumber out prior to the delivery!!! So then we had to get a plumber to come out... and call them back to set up yet another delivery. Well the 3rd party company arrived today to complete the service and then tell us they were only told they were there to "haul away" our old refrigerator and not install the new refrigerator that is just sitting in our garage. After arguing with customer service over the phone and being told that we didn't "pay for delivery" which was not true, we ended up just paying the guys cash to install the refrigerator on the side. Thank god we had cash on us to give them! What a horrible and stressful experience from beginning to end!!! Horrible customer service and service recovery!
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March 2022 by Nancy C.
Andrea in your customer service was rude to my husband! Who is having trouble with the military discount and we are trying to get fixed but, are having the most difficult time. It has always worked on his app on his phone but, now it's giving us trouble. She wasn't going to give him the discount but said "I'll do it this time " wow is that how you treat veterans!!?? Totally disgusted and would rather go to Lowes where the veterans are respected and we don't have to jump through hoops to get a discount.
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September 2021 by Joey M.
Let me tell you something...my wife and I have been searching low and high, near and far for outdoor Halloween decorations. The animatronic stuff was put out right around Labor Day, which seemed far too early only...to find out I needed to fall just short of selling my body or going on the dark web to find any more, because they sell so quickly. So I end up buying a six foot LED willow tree for Halloween online only to get an email telling me it was canceled while halfway there. Annoyed, we call customer service. That's when we get Wanda on the phone. Wonderful, darling Wanda. Wanda tells us we should have been called regarding the cancellation, but that unfortunately, the trees and cauldron we were looking for were not available. It gets stranger. Wanda then actually checks. Didnt just say 'no we dont and have a nice night,' which she could have...she LOOKED. And found what we were looking for. Plus the rest we couldnt find anywhere else. THEN calls us back to tell us!!! Madness! My point, they walked with hundreds of my dollars in the form of LED willow trees and a cauldron because of customer service. Almost entirely because of customer service. The experience could very well have been negative, but because of someone doing the extra part, they have not only my business but my respect, and the world could use more of that shit right now!
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May 2021 by Kevin B.
Absolutely the worst Home Depot Store in the tristate area. I'm sure there are staffing shortages here but this staff can't get basic customer service right and could care less. Home Depot corporate is asleep at the wheel.
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May 2021 by J C.
5/14/21 Update: After receiving a phone call right after the previous review from a Home Depot customer service first name Robin, I decided to give them another try since she was so nice and assured me that there will be a team available 5/11/21 to install my windows with 100% no cancellations or any other excuse they could come up with( I should have known better than to fall for sweet lady) sure enough they canceled again and after I requested to pick up and get my windows, today they gave me the windows so I can install them myself. Only took about a year to get my hands on my windows. The funny part is that nobody is picking up my phone calls anymore!!!Lol. Thanks Home Depot Home Services....you suck! ***First Review: Directed more towards HOME DEPOT HOME SERVICES . I ordered windows a year ago right before the pandemic hit, and the initial experience was good but once they received my money that all went out the windows that I still don't have! They have called to reschedule every month after the initial installation date, the won't let me pick the windows up so I can install them either. We have given them the benefit of the doubt due to our current world problems but they have also been caught in multiple lies, have not returned calls after they promise to do so and forget about getting a hold of the project manager, the company itself can't even get a hold of him.The have not done anything to see if they can install them through other companies. We definitely will not recommend Home Depot Home Services Berlin NJ( the branch that's in charge of all installation) in South Jersey to our friends or anyone else who is looking for windows to be installed in a timely manner.
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March 2021 by Tricia G.
Oh good God do I hate this place, and Im here again - second time in less than two weeks - ahhh! This trip was due to needing a replacement toilet handle contraption . Thankfully, an employee helped me because I couldn't find the specific one that my dad wrote down. It worked and we're back in business!
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November 2020 by Skipper C.
We went with Home Depot after waiting a month with Lowe's for a quote. Everything was going great until it was time to install. We started this process in June , it's now Nov. and it doesn't look like we will get our windows until January. Every time we call to see what's going on, we get the run around or no one ever returns are call. We learned our lesson. We are paying for windows we don't have and the windows will be paid off before we have get them.
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March 2020 by Mike Scheufele
The service counter ladies would rather gossip than help anyone.. go to lowes
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March 2020 by Richard Masso
People wonder why people go to Amazon. Came to get carpet and was rudely informed carpet person was at dinner and would be back in an hour. When we expressed we needed it now the woman just shrugged. Oh well.
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March 2020 by Penelope Murphy
Great we were in and out service was good also got what we were looking for
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March 2020 by Robert Pierce
I received exellant help by an employee who was walking down the plumbing aisle. He was on his way to appliances where he was stationed tonight (3-19). He was friendly and helped me with an odd plumbing problem. It was amazing and he kindly helped another guy too. Top notch.
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March 2020 by bill rowan
Not my favorite place to go. Still waiting on a quote for over 3 weeks. No urgency to help you.
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June 2019 by Michael C.
I have to say out of all the Home Depot's this one is the best. The guys in tool rental have taken care of me time and time again and they are always awesome.