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February 2024 by MR. REVIEW KING
PROTEST THE COLOGNE SECTION. COLOGNE LOCKED IN CASES. BIG INCONVENIENCE. EVERYONE ACROSS NJ DO NOT BUY COLOGNES FROM MARSHALLS EVER AGAIN TILL THEY UNLOCK THE CASES.
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December 2023 by MASSO ENTERPRISES LLC
Nice Xmas inventory, good brands and great service.
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November 2023 by SimpliCity
HORRIBLE CUSTOMER SERVICE!!!Can't Returned pot's that have water stains, and the Manager said "we can take that back because is DAMAGED"Damaged from the water stain!!???She can't tell damaged or water stainsThe items still in great condition as I didn't used
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October 2023 by K. Grant
Been shopping at this store over 20 years and have never had the experience I had today. Like many people I buy a lot and try on at home. Didn't know this was a crime until today. I was told the sneakers I purchased had been worn and the sticker was placed wrong. I told them they all looked like that and they were still on their shelves like that and he could go see them. I said my daughter tried them on it those didn't fit but the others did. I was told he wasn't going back and forth and that they wouldn't be returning them. He didn't even attempt to look at the three pair on the shelves to see the stickers were in the exact spot as mine. His customer service skills are beyond lacking and his tone and actions were reprehensible. So it becomes my fault as a customer. As a former employee I already know the return policy and also know that employees make mistakes. But according to manager Michael his employees make no mistakes. I never ever say this but what reason besides the color of my skin would a manger choose to go against the store policy? Racist much!?!?
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September 2023 by Kokui Tamakloe
Ok I have never done this but I have to. Was attended by a nice cashier however the manager was rude and will not listen to me. I was charged twice for an item (2 hand towels wrapped as one I found in clearance with no price tag) yesterday and didn’t notice until today when I looked on the receipt so I decided to go back to be refunded for the extra item. Cashier was nice, however the manager decided he was going to refund me for the for one item AND take the other item back and he would not listen. His reason: “You don’t expect give me to refund for an item after coming back days.” Mind you it was just yesterday evening. So I got frustrated trying to explain to him as he will not not listen or look it through camera or the cahier who rang me up because he claims I was yelling at him which I wasn’t. I am not a thief and will not drive 35 minutes to steal a $10 towel. It was just rediculous and humiliating especially with people around so I left the towels and the receipt for him. They can keep the Money.
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September 2023 by Marcus Torres Morales
Used to come here all the time with my mom! She loved Marshalls!
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August 2023 by Rose Marie Lake
I've been to a number of Marshall's. This one is nicely designed, carries almost everything anyone needs and most of the garnets are up to date and beautiful. Some other Marshall's have clothes that look like.a rack from Good Will.This location is very nice. And a Big parking lot outside.
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August 2023 by Hakim Rutledge
Great place to shop and is full of deals.
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July 2023 by A D
The store is clean and organized, but they don't have many sections like other Marshalls locations.
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July 2023 by Kelly Arroyo
I absolutely loved the this Marshall's in west caldwell. Unfortunately they brought in a nasty person by the name of Tatiana. Made my experience awful.I was doing an exchange but the attitude in which she already came with was just not needed.
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May 2023 by Meriam El Mansour
Unfortunately l need to change my feedback about this particular Marshall's in west caldwell, seems that it is having less and less items in the store compared to the other ones. Whenever l go looking for stuff that l used to find there they don't have it so l need to go to search for them to the ones up in route 46 or route 10. Sad .
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May 2023 by Michelle Cox
Great items at this location but they always seem to be understaffed and the staff they do have are very abrupt. Always expect a long line at the registers- today was 30Minutes and they did not call for more staff to help at the registers.
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May 2023 by denise osborne-orlowsky
Always a well stocked store
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April 2023 by vendor chick
I visited to find myself sneakers, although that didn't happen, I found many gorgeous infant items on clearance. This store is immaculate, easy to navigate throughout, selection is fabulous no matter what department you browse through. This was a spur of the moment decision and it was wonderful. I doubt you would leave empty-handed.
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December 2022 by Cynthia R
Store is nice but it doesn’t have a big selection of men’s dress clothes.