Paul Miller Honda of West Caldwell - Parts receives high praise for its friendly and caring staff. Customers highlight the excellent service provided by Flavia, Juan, and the sales manager, describing their experience as the best and noting how comfortable and well-informed they felt during the process. The parts department, especially Mark, is also appreciated for his great service. The dealership is known for its knowledgeable and friendly service staff, with employees like Brian providing thorough explanations of necessary services, such as tires, fluids, and brakes, and applying coupons to save customers money. Many customers commend the quick and efficient service, with transactions often completed in just minutes, and appreciate the clean, comfortable waiting areas. The sales team, including Rob Orrock, is recognized for helping customers navigate financing and leasing options with professionalism and honesty. Long-term clients express satisfaction with the dealership, noting that they have been leasing and servicing their Hondas there for years, often exceeding expectations. Overall, the dealership is appreciated for its caring staff, efficient service, and commitment to customer satisfaction.
Flavia, Juan and there sales manager were great. If I could give them 10 stars I would. This experience was the best. They made me feel comfortable, explained everything In detail.Mark in the parts department is also great.I love my car. I will be visiting them, even though I don't need service.Great people and very caring
July 2023
Flavia, Juan and there sales manager were great. If I could give them 10 stars I would. This experience was the best. They made me feel comfortable, explained everything In detail. Mark in the parts department is also great. I love my car. I will be visiting them, even though I don't need service. Great people and very... read full comment
October 2022
Picked up my new hybrid CRV yesterday. I have been leasing Hondas from this dealership , working with Newton for many years. Happy to see Newton promoted to manager. Newton introduced me to Rob who handled my transaction with professionalism . The entire transaction took 41 minutes!!! Well done you exceeded my expectations... read full comment
