The UPS Store in West Caldwell offers expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing services. It is locally owned and operated. Under new ownership, the store has greatly improved. It is in a convenient location with plenty of parking. The store is clean, and the staff is friendly, welcoming, helpful, courteous, kind, professional, and nice. They provide fast service and get people in and out quickly. The staff goes above and beyond to help customers. They also have a self-serve option for Amazon returns and offer seven days of service. Customers are highly recommending this business.
They have really turned this place around! It’s like night and day compared to the folks that were running it before. They have been quick, friendly and organized every time we’ve gone in lately (we’ve gone at least several times since the staff changed over :).
May 2026
The customer service is outstanding. The workers at this store are always helpful and friendly. They are pleasant and a pleasure to deal with.
May 2026
Excellent quick and attentive service. I was provided with cost effective options for my shipping needs.
