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January 2024 by A F.
update to my 12/16 review. I WAS WRONG, I was the dummy, and their deal was fair. We think we know their business, we think we know what our stuff is worth, and we dont trust car dealerships. I say give this family business a try . Zak followed up on my review, called and asked us to come in and talk, wanted to know the problem and explained everything openly and clearly. He actually showed me what I wanted, and I was lookin at the wrong packages for the truck I wanted and would not have been happy if I bought it MY way. We were treated as friends, and actually bought a beautiful truck. I already recommended them to another family member, and they are now my truck guy. They accepted my apology, but now it is public
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December 2023 by Mike T.
Beware of false "deals" and deceptive marketing. We currently have a lease with 4 months remaining on it with Barlow, and we have been inundated with calls, emails and mailers begging us to turn it in early because they really want our car. I spoke with a salesperson over the phone to confirm this, and was told to just come down once we decide upon the car options (color, interior, etc) to trade our car in early for the newest model. We were told that it didn't even matter if we were over our miles, we could drive off in a new model for the same as what we are paying now! Fast forward to yesterday, as my wife and I both took the morning off from work to come down to Barlow GMC. There was no "special offer" waiting for us when we got there. Instead, we sit and do the grueling back and forth in an office with a salesperson named Steve, who leaves us sitting in the office as he does the old "let me go run the numbers and see what we can do for you" shtick. He comes back some time later to inform us of the great news that our new lease will only be $200 more per month than our old lease. For the same exact car. Say what? That's not what these mailers and text messages and emails are telling us, Steve. "Oh, those are all auto-generated" he said. So for us to drive off with the same car that we have now will cost us an extra $7,000 by the end of the lease. No thanks. His parting advice to us as we left his office after a complete waste of our time was "you can blame Biden for this financial mess and leasing options!" Also be warned that GMC has gone to battle against Carmax. We have an ACTUAL offer from Carmax to purchase our car, but they are not allowed to buy it from us because we financed the lease through GMC. We could easily drop the car at Carmax today and walk away free and clear of any leasing mileage, but Carmax told us that we have to get approval from GMC. That type of control over customers has ensured that I don't do any future business with GMC. I love our car, but this hassle is not worth it. Lesson learned, and this is our last GMC and definitely the last time we step foot into the Barlow location. Do yourself a favor and save your time and money and car shop somewhere else.
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July 2023 by Philip Etienne
This shop in unparalleled in every aspect - exceptional in all facets - the customer service is very comprehensive and professional - the actual artists who do the body work are spectacular - I came in for a warranty issue with my door on a 23 Corvette- not only did they fix the door, the made sure other body issues were fixed - they also buffers out a black mark that was created by brushing a lamp post in my drive - the gentleman who initially assessed the damage was very thorough - I could not be more pleased - from Bill at the front desk to the interaction that I had with the team - Ed Barlow runs one hell of a shop - I look forward to coming back for both service and to buy my next corvette - overall this is the dealership to use for all of your needs
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February 2023 by Bridget R.
My car died unexpectedly. I had it towed to Barlow Buick on a Wednesday. They said they were really busy and would not be able to look at my car until Monday. They called me early the following day saying my car needed a new engine for 6000. My car is a 2015 Buick, no prior issues. I am convinced they did not even look at my car. Instead they gave me the most expensive option to fix the car. I had to pay them 160 for looking at the car. Then I got it towed to a place near by and they fixed my car for under 100 dollars. It was a issue with the gas. Do NOT use their mechanics. They are lazy and money hungry. I called today requesting refund. Still waiting to hear back. I even said I would trade the car in and buy a new car from their dealership and they offered me 200 for my car.....
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October 2021 by Eran S.
Overpriced, their repairs are poor quality, they don't honor the warranty. Horrible experience, they charged me $1700 for a belt replacement after my engine overheated. They did a bad job on it, after a few hundred miles my engine overheated again due to the very same belt going bad. When I reached out to them regarding the warranty I got a big runaround from Dawn who promised to reimburse me for having to replace it again and for the tow I needed but I got nothing... their warranty is worthless, they don't actually honor it. Luckily the other place I went to the change the belt when I got stuck only charged me $380 for the same thing Barlow charged me $1700 for
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July 2021 by Scott H.
I am leasing a new gmc sierra slt. I worked with John LaSala. The entire deal was done over the phone due to covid and due to the distance between where I live and the dealership. After agreeing on a price and credit approval we met at a train station in the middle to sign paperwork and deliver the truck to me. At that meeting he spent about an hour walking me through all the features and made sure I could program my phone and garage transmitter and set up OnStar. I have had the vehicle for about 3 months and everything is great. It did take longer than expected to get the tags (as previous reviewers have written), but John was quick to FedEx me dealer tags prior to expiration when I needed them. I eventually got the tags and all is good. The only minor complaint is that they did not top off the diesel exhaust fluid. It came to me half full, which John explained was standard practice from factory and that I'd get a fill up at my first complimentary service appointment.
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June 2021 by James K.
Terrible dealership, predatory pricing for AC repair during summer. Charging $$$$ and doing zero work, just converting small jobs into big jobs to charge customers. It's unethical and unnecessary.... Will never go back there again, will never buy GMC again for that matter.
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February 2021 by Mark Z.
Poor excuse for a General Motors Dealership. This company does not care for the customer beyond the sale. I purchased a Vehicle in November, I waited over two months for my tags. I called almost daily, never received a call back from owners, or sales person. The company owes me a refund of $100, I have been promised by John Barlow (owner) that the refund is coming, this promise was made 5 weeks ago. I have called his brother Matt (owner), as instructed by John, no return phone call. I called the sales person, and John again, no return call. Once the sale is made they can care less, so do not purchase a vehicle here unless you want aggravation. GMC should be made aware of their practices, I do not believe this is how all GMC dealerships operate. Dr. Z
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February 2021 by Sal Arena
Collision repairs
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January 2021 by Lisa Z.
Made an appointment to drop off a lease return with Dave Barlow and called a few hours prior to let him know that I wouldn't be there until an hour after the scheduled time. When I got there, he inspected the vehicle and took the plates off of it, but then told me that my account was flagged in the system. He then called GMAC to find out that they are closed in observation of the holiday. I am not sure why you, 1) Don't know your brand financing center is closed for the holiday, and 2) Why you didn't ensure all due diligence was done prior to said appointment. When I became justifiably irritated and I said I was not coming back another day, he tried to place the blame on me, saying I made the appointment through someone else(which was untrue). When I left, I made it a point to stop in John Barlow's office and make him aware of what had just happened. *Disclaimer- I have been a customer of Barlow GMC since 2014. This was my third leased vehicle with the dealership*. I explained that I had already purchased another vehicle elsewhere. He said that was fine.... and then said, "You know what, we will not do the lease turn in", and I needed to LEAVE and TAKE the vehicle with me. I refused and explained that I made an appointment two days prior and at no point was I informed that the account was flagged. I had called GMAC and was on hold 3 days prior.. I had the accurate account information, confirmed the last payment had been received ,and was made aware that I needed to call and arrange for return. I proceeded to leave, as instructed, at which time John came out into the parking lot and again demanded I take the car with me. Maybe he should have talked to Dave Barlow, because he took the tags off and had both keys in his possession. He insisted on yelling at me and said, "Who do you think you are?!" I replied ,"Have a great evening", and he continued! I cannot believe this man is Management, running out of a dealership and threatening me while he took his mask off to berate and demand that I take back a vehicle, in which I already made the proper arrangements two days prior to return! They did not provide me with any paperwork and now I have to be inconvenienced to deal with their financing, and hope & pray that they do the right thing and arrange for it to be picked up! Unprofessional and serious customer service/ management deficiencies at this location. I bet If I had bought another vehicle from them, they would have bent over backwards to make the sale. * I will add that there was not one customer in the dealership and now I can see why! I have never had an issue with the service department and I do not believe one bad apple should spoil the bunch!
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October 2020 by Tony R.
Barlow service is The Best! We have 2 cars serviced regularly at Barlow starting with our GMC Sierra up to our current General Motors crossover and sedan. Service writers are knowledgeable, friendly, courteous and customer oriented - always eager to provide details up front about parts, costs and warranty as well as after the repairs or the service is performed. Prices are reasonable and maintenance is completed on time as promised and they have experts on site for Cadillac and Chevrolet vehicles.
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September 2019 by Megan R.
I had a really good experience as far as car shopping goes. Jeff Lato and the rest of the staff were easy to talk to and I felt completely comfortable. I had an idea of what I wanted going in and Jeff didn't try to sway me or push me into something I didn't want. I got out of a pretty bad car loan and into something much better considering my credit. The process was smooth and hassle free.
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July 2019 by Alexandria K.
DO NOT TAKE YOUR CAR HERE FOR SERVICE OR SALES!!! I took my car in for an engine code regarding my catalytic converter. The business promised a loaner car once I dropped my car off for service. I took my car in earlier than scheduled due to engine misfiring, and they were not able to provide a loaner until my scheduled date which was a week later. They finally ran a diagnostic test 4 days after I had dropped it off. Being that the part I needed, a 2015 Chevy Cruze Catalytic converter was on a TWO MONTH BACKORDER, they revoked their promise of a loaner car. Clearly no normal person is able to go a week, let alone TWO MONTHS without their car. Being a college student, with an internship and a second job over the summer this is highly unacceptable. They expect me to pay $1,100 for the catalytic converter replacement, as well as paying for a rental car for TWO MONTHS (about $42/day). This is absolutely unacceptable. My great-grandfather was an employee at General Motors for 27 years and my Aunt was an employee for General Motors for 18 years. With their guidance, I bought a GM car; in fact this is my second GM car. I cannot believe that GM or Barlow GMC cannot do anything to help my situation since my family has been loyal GM car owners. If this is how you treat your loyal car owners, then you should be ashamed.
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May 2019 by Karen D.
Worst car service ever. What was supposed to be a one day job turned into a week and cost twice as much as orginally quoted.
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May 2019 by Jim B.
This review concerns the service dept. They will NOT see me again. Started when I booked a noon appt at their website. Then they sent me note that 12 was not available...offered opt of 1pm, I took it, NO acknowledgment. SIMPLE oil change no addl service. OVER 90 mins lots of excuses...DONT GO HERE FOR SERVICE
