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November 2023 by Flora Lauver
Arrived on time but the polaris soft doors arrived bent like a pretzel.
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December 2022 by Betty Guerrier
Wonderful company. Keep up the great work.
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November 2022 by AnneMarie Warchal
Estes STOLE my shed, over two dozen unanswered emails, they hang up on you when you call, blame everything on someone else, told me “not the first time, won’t be the last” & now TWO MONTHS later the second shed arrived, unannounced, again no one signed, delivered in the street rather than call or knock on the door so we could move the car out of the driveway. Horrendous customer service!!!! Horrendous!!!!
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October 2022 by Jeffrey Weldon
They can’t find my package, they say it’s with the “shipping agent” but couldn’t give me their info and can’t get in contact with the shipping agent themselves. First time the company I order my blades from used this company to ship me a package I am 100% recommending they don’t use them again.
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July 2022 by Susanne Dennis
Love working with Estes. Everyone is reliable and courteous. We especially enjoy Phil the driver who is great!! Thanks Estes!!
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February 2022 by Jessica Mitchell
Estes is one of our carriers for our company .Great Customer service and great service all around.
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December 2021 by Antonio Lionetti
There was some difficulty in locating our freight. The clerks and the terminal manager took the time and effort to locate it and loaded it for me in my truck.Great customer.service.
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December 2021 by Chad Jester Collins
Top Shelf
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September 2021 by Bryan Mac
I had an order delivered to my home by Estes. The previous two orders had been delivered by a FedEx tractor-trailer and I needed to be present for delivery in which they just put it curbside near my driveway.This delivery I did not need to be present although I was very concerned about the condition this 2000 lb. pallet was in sight unseen.Not only was the delivery flawless, including the outstanding communication with Estes' dispatch coordinator (Dana) but what I found when I arrived home was the pallet in pristine condition and sitting all the way up my driveway by my garage door.I would never have expected this kind of service, nor have I ever received it from other carriers. I regret not being home at the time of delivery, just so I could have tipped the driver. Thank you Estes!
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July 2021 by Jay F
Good service
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May 2021 by B Mac
I had an order delivered to my home by Estes. The previous two orders had been delivered by a FedEx tractor-trailer and I needed to be present for delivery in which they just put it curbside near my driveway.This delivery I did not need to be present although I was very concerned about the condition this 2000 lb. pallet was in sight unseen.Not only was the delivery flawless, including the outstanding communication with Estes' dispatch coordinator (Dana) but what I found when I arrived home was the pallet in pristine condition and sitting all the way up my driveway by my garage door.I would never have expected this kind of service, nor have I ever received it from other carriers. I regret not being home at the time of delivery, just so I could have tipped the driver. Thank you Estes!
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April 2021 by Michael Bowman54
So someone from headquarters called me about a job and I missed there call, I called back and left a few messages for over a week and never heard nothing from them a little unprofessional, I hope they don't do all people that fill out application like that
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July 2020 by Simon Castro
Order has been at their warehouse for a day which is only 20 min from my residence. I can already see that the delivery date has been pushed back a day, which I'm sure will continue due to previous reviews.
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June 2020 by Henry Wilson
When I was expecting a Car Port from Blaine's Farm and Fleet from Janesville, WI I was told the driver would call me when they were ~30 minutes away. The first delivery did not go that way as the driver unloaded the (528 lbs) package to the wrong address and did not call me as my number was in the bill of lading. When I contacted the office I encountered Dana Machamer (definitely needs Customer Service training - IMO) who was very short with me regarding the issue.I rejected the product and the company issued a return bill of lading - again with my phone number. This time the driver called me and showed up with a 45' tractor trailer to make the pickup.Blaine's shipped me another unit (and I was assured the driver would call) and the delivery driver showed up with a box truck - fortunately I was outside and was able to direct him where to drop the package and I asked him why I never received a call. He gave me some "garbled" reason that he never calls anyone.Sounds like Customer Service Training is more broadly needed within.
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December 2019 by Lianimal’s Greenhouse H
I called Estes regarding a shipment that is on its way. I asked that a note be added stating that we live on a dead end street and that they can leave the delivery at the base of the driveway. We will see what happens! The customer service representative was attentive, and helpful. There was a bit of a hold, but no more than 3 minutes to get a rep on the phone.
