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April 2024 by Catherine Camacho
Worse hotel in Monmouth County. Think twice before making a reservation. I knew the minute I walked in I should have walked out. The smell was so horrible. I check in and met my partner later on. The bathroom was so dirty. BLACK MOLD on the shower curtain. They claimed the bathroom was paint coming off but it was dirty and never cleaned. The bed sheets had a bug and some nasty hair on it. The pillows were so dingy not even white. Customer service front desk was so rude and only offer to change the sheets. They refused to refund me my money. Save the headache and aggression. For $10.00 more head on down the street to SONESTA. Clean, friendly, environment!!!
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April 2024 by Daniel Rusignuolo
Cockroach’s everywhere over priced and have never been treated so horrible by staff. Rooms don’t come with water and good luck getting one there even if you pay for it. They Refused type of refund.a certain period of my life, I was required to go on work-related trips, which led to me staying at more than 100 different hotels. This was by far the worst all around experience I’ve ever had at a hotel.Please avoid at all costs!!!Rooms: BugsSafety: I would say very unsafe because the doors do not always lockWalkability: ImpossibleFood & drinks: They do not have any type of food.
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March 2024 by Daniel Tiss
Great Place to be and good breakfast. Hotel with a pool.
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March 2024 by Joe Loobey
Overall it was a very nice hotel. I dont understand the 1 and 2 star reviews. ?It was friendly service and breakfast was good enough. They have a waffle maker , its the same at every hotel, toast, eggs, oj, apple juice etc. Hotel is overall clean. I wish I had known that they had a pool and sauna on the inside but that's my fault for not checking. Only thing that didn't meet my expectations was I was given a room towards the traffic side of the hotel, even though I had requested one on the website to be away from the traffic side of the hotel. That was all they had left when we had a late check in around 8:00 p.m. At night is fine but in the morning it's very busy and will wake you up if you are a light sleeper. Overall I would recommend this hotel and would stay there again
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March 2024 by Jayfo24
RIP OFF and DIRTY!! They will take your money without cause and make up an excuse. From what I can see in other reviews, my experience isn’t uncommon at this location@Wyndham really need to make sure that their franchises are keeping a standard synonymous with the name Wyndham.My partner hates cigarettes so I cannot smoke around him. Therefore I know 100000% we didn’t smoke in the room, plus I know I didn’t. I smoked where everyone else does. 100 feet from my hotel door. Definitely try somewhere else first. Last resort! I have stayed in many different Wyndham hotels and resorts with no issues. I will NEVER spend my money at a Wyndham property until my money is returned.Our check in went smooth, but we had to ask for another room due to the one we first went into was dirty. You could clearly see the bathroom was dirty along with any flat surface. We paid a $150.00 deposit on top of the room fee. We went out for the night, came back and went to bed. Then the next morning, we went to check out. The employee at the desk stated that it takes a couple of days to get the deposit back. We said no worries and departed.About a month goes by and we noticed that we never received our refund of deposit. We called and spoke to the front desk. They were NOT customer service friendly and didn’t seem to care about our concerns at all. All we we were told is that “we kept your deposit because you smoked in the room.”We advised the clerk that we did not smoke in the room and why wasn’t this brought to our attention prior to keeping our deposit? To which they stated “we’re not required to tell you if you’re not getting your refund back.” I find this to be unprofessional and rude.We asked what proof they had to come to the conclusion that we smoked in the room? They stated that the housekeeper “smelled smoke when she went into our room.”I’m sorry, that’s not acceptable to me as the smoking area was less than 100 feet from our room and we didn’t smoke in our room. They had people standing outside the guest side door smoking even when we left. We smelled smoke the night we stayed and it turned out to be someone at the guest door smoking with it open. I’m guessing they didn’t have a key to get back in. It’s very possible that the smoke emanated from the smoking area down the hallway and into our room and other rooms as the door was propped open when we left.After many discussions with management at this location and reaching out to Wyndham Customer Support, we were told that this location is owned by a franchisee so we must go through them. As we were unable to get a result from this location, we contacted our bank and disputed the charge. Our bank refunded the charge within a week. Then all of a sudden, two months later, the money was pulled again.Anyone can say they smell smoke. If they are going to claim that we smoked in the room, they need to have proof other than a smell that could be coming from another area or address it before checkout. Not weeks later!All in all, we still have not received our refund. I know it’s only $150.00, but that’s not the point. The point is that we did not smoke in the room and a housekeepers word shouldn’t be the end all be all of who determines what.
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March 2024 by La Truferia de Kami
Very quiet and comfortable room.Food & drinks: There is no restaurant. Drink and packet machines only.
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March 2024 by Warney Figueiredo
I just check it in at west long branch NJIt was my worst experience in the lobby I was mistreated, cold, not even responding my answers or looking at my face . I do a lot trips a year for work . It’s my first and last time on La Quinta in west long branch . People don’t deserve to be mistreated this way .
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March 2024 by Maggie Prentice
Bad customer
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February 2024 by L. Mackay M
Rooms: In need of repair.
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February 2024 by Stacy Moore
I would not recommend this hotel to my worst enemy, worst hotel desk receptionist I've ever encountered.
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February 2024 by miked miked
I reserved room and didn't have enough to cover deposit. Unfortunately they would not refund my money for the night. Can't speak to general manager because they are not there and they won't contact them.
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February 2024 by Clifford Olshaker
Completely dishonest business practices by the owner of this hotel. I came in just after midnight on Monday evening. The man at the font desk said he was having problems with the hotel's computer system and asked me to book my room through a third party app.I booked the room through Expedia and received a confirmation for the following day even though I entered the correct information on the app (it was a few minutes after midnight). The hotel refused to give me a room or and refused to refund the money I had paid. The hotel was basically empty and it would have been simple for him to have done so.The man at the desk became irate and rude and raised his voice when I asked him to adjust the reservation. This La Quinta is completely shady, there was another couple stranded in the lobby who was in the same situation.Avoid this place like the plague.
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February 2024 by NIcholas Nickas
Read the reservation policy. I went the same day I booked the room, I couldn't stay and tried to cancel. Was denied cancellation and they took my
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January 2024 by Melissa Riemann
We stay at this hotel a lot and this man, Jeevan is the nicest person you will ever talk to and meet. He always has a smile on his face and is more than happy to help you. He is why we stay here, he is very respectful and professional. More hotels should hire people like him. Thank you Jeevan for always working when we come
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January 2024 by Leiny González
I am looking for a job I would like to belong to this team if you apply you can let me know
