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June 2024 by Yahaira M.
Very rude employees that don't do their job. I was looking for a new microwave and I asked for an employee for help and I got no response. The second time I asked it was a different employee but they said "I don't care, find it yourself. I don't work here" when clearly she was wearing the Home Depot's work clothes. Home Depot should be more wise of who they choose to be their employees.
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June 2024 by Alexis X.
Their service was very bad and i needed help with something so i went up to an employee and they told me that they don't care and they don't work for that department. Their selections were very limited. I came in looking for a certain pattern of carpet and they only had about 5 choices available out of the 20. They act like they do not value their costumers. -1 customer, will be going to lowe's instead.
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March 2024 by Jane G.
We went to Dawn, the kitchen designer, at this store, and we cannot say enough about how amazing she is. We weren't sure we were going to order our cabinets from Home Depot, but after working with Dawn, we were certain. The entire experience was excellent from start to finish.
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June 2023 by ESPN handyman LLC
Good ?
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May 2023 by Bill B.
Skip the Neptune NJ store and go here. Service was great. Got our indoor carpet in 15 minutes.
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March 2023 by Vivian S.
Cheryl who assisted with picking out and ordering window blinds was amazing. She calls, follows up, is courteous and very knowledgable. The solar blinds were installed yesterday and they are perfect thanks to the person she picked out for installation, William. I highly recommend shopping with her if you need window blinds.
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September 2022 by Aryani B.
Today I was at Home Depot ti do the price match and honestly the service I received was the best thank you ZACK for help me to do the price Match . They have great staff in customer service.
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September 2022 by Troy Mycewicz
The online order and store pick up is a joke. The inventory is never right and half tour order gets canceled. If you have the time just go in or otherwise pick another store.
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April 2022 by Diane S.
Unbelievable that the West Long Branch, N.J. HomeDepot tells its customers to order online and pick it up curbside. It is unbelievable what occurs after you place an order and pay for it in full. First Home Depot makes sure they get every penny from your bank which would be fine if they ever had in stock what their website claims is in stock. Tonight I was shorted two tomato cages that were prepaid for and they tell me they will get around to sending me a refund in two or three days! So Home Depot earns interest on my money for up to three days not to mention I have to follow up that I actually get the refund and the refund is accurate! IF I don't get the refund in three days I get to continue the horror of proving we are owed the money immediately! My husband, who went to pick up my order, was told they could not print out proof of the refund we are owed! Supposedly proof was being emailed. No refund proof was emailed. Instead Home Depot sent me a receipt saying 8 tomato cages were picked up with no mention of the 2 prepaid ones they did not have in stock. Is lack of proof fair to the consumer on top of the fact the business uses your money for three days? Next is the fact they show on their website that they are open until 10 pm for curbside service BUT when they text you at 7:56 pm that your order is ready for pickup the last line states curbside service ended at 6 pm which means you must now go in and deal with the single employee available at the customer service desk! Here is another clue for management ... be accurate on your website and state curbside hours where you offer it in the ordering process! I am quite sure the IT department is capable of linking accurate times! My advice is clear and simple ... do NOT use the Home Depot preordering service until they learn to be fair about refunds and accurate about the time curbside services are available to their customer. My hard earned money is NOT their money if they don't give me a product in exchange and being forced to go to customer service for a pickup when promised curbside service is just really bad customer service!
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December 2021 by Gigi S.
Rude, inept emplyees. My husband and I have spent many thousands of dollars at Home Depot updating two houses. After the rudeness and disorganization I have experienced today at the West Long Branch, NJ store, I will take my business elsewhere.
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September 2021 by Troy Joseph
The online order and store pick up is a joke. The inventory is never right and half tour order gets canceled. If you have the time just go in or otherwise pick another store.
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September 2021 by Shelby Curren
Another long wait in line to do a simple return. Again, staff watches as the line builds up to 10+ people and never calls for help.
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July 2021 by Marc K.
The slowest of the slows. From pickup or assistance. Do not even attempt to come after 5p, the help has deserted the grounds. Takes forever to return something as well. Bought a $500 grill and was told it would be a week before they could assemble it because they said they had none assembled. so bought it and figured I'd assemble it myself. Walked out of the store and saw a few of exact same one assembled! Now the process began began On how to return and exchange etc. Get back in return line and wait. Told it probably could be done but need to bring the one from the car back in, find a guy to help partially disassemble the side trays, the guy was second guessing me on how to do it. I was getting pretty hungry so decided this extra hour or so would not work for me. Granted I'd been there for 90+minutes already. Gave up and walked out. The guy helping meant well, but just too slow for me. Lowe's is much faster all around.
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June 2021 by T8D Productions
HORRIBLE
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September 2020 by Michael D.
I called to see if there were any flatbeds available to rent and the guy at customer service (Brian) said they have one. He was also rude. I drove over as soon as possible and saw the one still in the parking lot. I went to the desk and told them what I am here for and the ladies working said that the flatbed outside is not working. I told them I called and wish they would have told me that before I drove to Home Depot. 0 stars for Brian and 4 stars for the nice ladies at the desk. But overall a 1 star for customer service.
