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February 2024 by Daniella DaCruz-Becerra
The ATM is always down and on Friday I went there and while exiting the parking lot I didn't see a massive Hole at the exit that bent my wheel and took off my bumper . The hole was camouflaged by water . When you try to call them no one ever answers the phone ?
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February 2024 by Imayemem Ominiabohs
Nothing is convenient about this bank!
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January 2024 by Joao Rafael
Perfect, I wish if all services were provided with this competence, speed and quality.
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September 2023 by Brian Kilichowski
They made a bankcheck for me and charged me 8$ fee. After the embarrassment of waiting 20 min and them asking where the funds originated from and so fourth they gave me the check . I leave get back to my destination 15-20 min later get a phone call from td bank stating they made a mistake and the check needs to be returned and remade . Not the end of the world if you have gas and time to waste... I asked for them to waive the 8$ fee for the inconvenience and zully the branch manager refused . This is not my typical branch but it is convenient when I am in the area. I tried to call to talk to another manager and noone answers the phone
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September 2023 by Isaac S
Only 1 ATM inside the branch and it doesn't always work and for some reason they decide to service it during the busiest day and hour of the week, Friday afternoon!
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May 2023 by Lisa Purdon Coldwell Banker Realty
None of their ATMs were working the day I went and there weren't extra people to help....
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December 2022 by Daniel Spector
Good customer service rating , great bathrooms
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November 2022 by Bob Carson
ATMs are ALWAYS down.. Always! Brought it up to them and they insisted everything is fine.
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September 2022 by donna fimiani
I use the drive thru at this location atleast 2 times a month. The lack of customer service is frustrating and insulting. They rarely acknowledge you unless you’re in the first lane. If you’re in the other 2 lanes they never say hi or is there anything else today or have a nice day, etc. Lately it’s been the tall brown hair white guy and he says nothing, how hard is it to say” have a good one”. There’s never pens in the canisters so you have to send the canister to get a pen, then wait for them to send it back , then send your payment. If you ask for a deposit slip they kind of seem annoyed. Isn’t that all part of the bank teller job?? The Eatontown and Ocean locations have super friendly tellers.
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September 2022 by Stephen Egbert
So bad it's unbelievable. I went to get a debit card here, after having them try to not honor the appointment that I made on their website to get the card, which would have made me extremely late for work, they gave me a debit card for the wrong account. Had to call customer service to get it sorted and all in all wasted about 5 hours of my life. Go anywhere else!
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August 2022 by Aaliyah Atwood
Barely answers the phone. Will take ur money and tell you there’s nothing you can do about it. Would NEVER recommend this branch and quite frankly if you are thinking of banking with TD bank DONT unless you like stress and money taken from you without your authorization and then get met with a bank manager who clearly doesn’t care about customers
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August 2022 by Mahir Uddin
Waited over 30 minutes to talk to a banker because the atm isn’t accepting cash . Customer Service is terrible, do not recommend this bank . Should be called Americas most inconvenient Bank .
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April 2022 by lily simanek
Worst customer service. Slow and will not take your phone calls. Especially within closing hour. Might as well close at 4pm
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March 2022 by David Kidd
It was the worst experience calling in to talk to a customer representative I needed help with navigating my app she said omg like I was bothering her I tried to talk to a manager and she hung up on me I tried calling back and she would not pick up the phone I would never do business in that location again
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January 2022 by Billing Department
Horrible customer service. They never never ever pickup their telephone!!!! They Make you wait on Long lines and constantly making mistakes.
