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August 2023 by Julie Buffardi
On Saturday, August 12th I had to go into the Xfinity in Eatontown because my dad couldn’t to deactivate my mothers phone who just recently passed 2 weeks ago. It was a very hard thing to do. I didn’t want to do it but I had too. John the manager and Brendan greeted me and showed me so much kindness in a time of so much sadness. They made the process quick and not stressful. I appreciate this more than they know. We need more people like this in the world to be kind always. For you don’t know what challenges a person or persons is bearing at that point and time. So thank you John and thank you Brendan for making such a horrible experience bearable. I hope someone sees this and gives you both the recognition that you deserve.
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July 2023 by Todd
Service is continuously spotty. Their TV streaming drops out almost hourly. Their customer support is virtually non-existent.
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July 2023 by Mike Khiabani
My Xfinity Modem was down. I called Customer Service. The service Center was not in USA. Person on other side told me that my modem is so old and I need to get a new modem sent to me - AT NO EXTRA CHRAGE - I agreed and he then told me he has to charge me $200.00??? I refused the charge and Manager comes on the phone and said he wants to charge me for a month's Fee? I get an email indicating that I am being charged for the Delivery, Taxes and Upgrading my Internet? I called back the Customer service and I told them I wanted to cancel the order and I will visit the local Xfinity to pick up a new Modem. I was told there will be a charge to cancel the order?I hanged up and took the modem to the Store and they changed the Modem. I asked them to cancel my order. Which they did.I received a email indicating that I got charged through Paypal for one month's service and Invoice for $200.00 waiting to be paid? Xfinity never charges me through Paypal.It looks like they are bunch of thieves and they will try to steal your money. I am looking into other internet and TV providers in this areas and I will change as soon as possible.My recommendation.If you get someone from India - indicate that you want an American Service rep. They will fight with you to keep you online but insist on being transferred.Now I have to call My credit card company to cancel the charges and be vigilant to make sure I don't get any false charges.
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June 2023 by Jim Bemiss
Phone service that is absolutely the pits. Impossible to get a human on the phone. If I had a choice for service Xfinity would be gone in a flash.
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April 2023 by Angela Grella
Employees knowledgeable and very helpful, although I can't say the same for whoever (or whatever?) is pulling equipment for customers, they totally screwed up my upgrade (not correct modem for what I was paying for!!!)On the whole very disappointed with Xfinity/Comcast! Expensive and apparently inept!
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March 2023 by Lauryn Rose
The staff here seems helpfulBut actually do nothing .do not trade. Your phone in here uts been a year. & have. Not received a credit. Poor management
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February 2023 by Byron Franklin
Andrew provided excellent customer service. Andrew's is very knowledgeable, and with extreme patience, he has solved my mobile and cable internet issues and keeps me updated.
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January 2023 by No Name
I called for no internet. The person was Nancy and she was helpful. Then I get tech 2 and a guy with an Indian accent was incredibly rude. He insisted I was connected but none of my devices were working. He may as well ha e called me a liar. This is en6to make me switch!
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January 2023 by Truth Only
I called for no internet. The person was Nancy and she was helpful. Then I get tech 2 and a guy with an Indian accent was incredibly rude. He insisted I was connected but none of my devices were working. He may as well ha e called me a liar. This is en6to make me switch!
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December 2022 by Spencer Rugg
If you like to throw money into a pit and burn it, xfinity is the place for you.
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October 2022 by Donna Ventura
Good service. Friendly staff. Informative. ??
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September 2022 by Noreen & Sam Schifano
Service kept cutting out during the Thursday Night Game. I got zero reaction from Comcast. I wasn't about to start logging in etc. I will be calling Spectrum tomorrow. $300 plus monthly is ridiculous for this lack of service.
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August 2022 by David Feudale
Xfinity has to be the worst company to deal with. They constantly raise your rates month-over-month, and deals are non-existent, especially for existing customers. Their service is subpar compared to other providers and EXPENSIVE.Xfinity Mobile is the biggest scam as well, stay away! I currently use Visible and was curious about their service since they kept sending me offers in the mail. I decided to look into it and HEAVILY regret it!I signed up to receive a sim card, and it was delivered but I decided to stick with Visible and it remained in it's envelope untouched. About a month or so went by and I was charged almost $50 for service. Here's the thing - I never once popped the sim card in my phone, and my number was never ported to the service!I immediately got in touch with their customer service but they kept giving me the run around, trying to justify the charges even though they told me they see I never used their service! I am still fighting with them to refund me and all the while they keep trying to charge me for service, even though I told them to cancel it. STAY AWAY!
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July 2022 by Brian Rosson
We worked with Almondo he was great super helpful. We tried to get home internet and cell service and Xfinity did everything in their power to not have us as customers. Unlocked phones might not work, you get eligible for two phone line we needed four but we might be eligible for the other 2. It's like they don't want you as a customer. Needless to say we left with out purchasing any service the only reason I gave 2 stars was for the employee who tried I would not recommend Xfinity to anyone I remember why I left cable.
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June 2022 by Ashley Barrera
I cal ok ed because my remote wasnt working at the time i was very mad and you could hear how angry i was to the point i was also screaming i didnt have the verification code but the person helping me was understanding never seemed to be angry and talked with a kind voice he had amazing manners i have to say they deserve a good review for all they are doing is helping thier costumers to the best of their abilities
