The UPS Store in West Milford is known for its friendly and helpful staff who provide expert packing, shipping, printing, and other services. Customers appreciate the welcoming atmosphere, with staff always greeting them with a smile and offering courteous assistance. The store offers a range of services including mailbox rentals, notary, shredding, faxing, and free returns for Amazon customers. Many customers, including frequent shippers and business owners, find the staff to be patient, attentive, and efficient, often going out of their way to help with issues like label scanning and moving packages. The store is praised for its quick service, minimal wait times, and professionalism. Overall, it is considered a reliable, helpful, and friendly location that customers trust for their shipping and mailing needs.