-
July 2024 by Alexandra Bergen
Staff is unorganized had to make a new appointment bc they couldn’t find mine then refused me service
-
June 2024 by Dawnie B.
If this were last year, my rating wouldn't be as high — I agree with many other reviewers that the pharmacy used to be an absolute nightmare, and many of the store's staff behaved like they'd rather be anywhere else. Now, however, things seem to have improved. I've used the pharmacy a few times over the past few months because other pharmacies in town weren't able to get certain meds, but Walgreens could — and the pharmacy's customer service both over the phone and in person was excellent each time. I know how hard the medical industry has been hit since the pandemic and the lack of professionals makes everything stack up and back up, but it's how staff treats customers that makes the difference, and the pharmacy has indeed stepped it up a big notch. I really hope that continues. For the rest of the store's staff, many have also improved their service and attitudes, although there are still a few who apparently didn't get the memo. But overall it's now a much more enjoyable and much less frustrating experience, and I hope that continues, too.
-
June 2024 by Kacper Rybak
One of my worst experiences I had with a third party dealer of FedEx the staff asked me to provide a phone number or email to get a receipt and I did and assured me, I’ll get a copy of it shortly I’ve been there around 10:30am to 11:30am and 4:01 and called them to resolve this and now I’m applicable for calling FedEx for like 4 hours just because your employees can’t give me a receipt Walgreens
-
May 2024 by Attila Toke
The store hours are listed until 10pm, tried to walk in at 7:54 to buy a can of bug spray and was waved away by the employees who were standing at the doors talking. Hours could use updating as could the attitudes.
-
May 2024 by Vicky LoScalzo
Terrible pharmacy customer service.
-
May 2024 by Amy Park
Very rude and unhelpful. There is always an issue to fill any prescription at this pharmacy.
-
April 2024 by Jodie Ann
My husband needed antibiotics and drops for an ear infection. His Dr sent the prescription over and we went in about an hour later (which was almost two hours before closing time) and they said they hadn’t received the prescription. Called the Dr’s office and they assured us it was already sent. We were told by the Walgreens pharmacy staff we would receive a text when it was ready, but closing time came and went with no text. We ended up calling the West Milford Pharmacy across the street because they were still open and explained what happened. They told us to come right over and get the meds as it was important for him to start the antibiotics ASAP. When we got there they let us know that Walgreens HAD filled and charged our insurance so we did have to pay out of pocket, but we could have Walgreens reverse the Rx and then come back into their pharmacy for a refund of what we had to shell out. I called this morning to have the Rx reversed at Walgreens and the staff member who took my call wasn’t very pleasant about it, even though it was their fault. No apology, just hung up on me. Never again will we use them, especially with friendly and COMPETENT pharmacists right across the street.
-
March 2024 by E. C0.
Laurie in the makeup department is a doll. She is so sweet and helpful. Knowledgeable about the products and an all around nice lady. Thank you Laurie
-
February 2024 by Alexa D.
Thank you to the kind woman in the pharmacy for working with me to help get my prescription filled on time for a trip. Truly appreciate it.
-
January 2024 by Runnergoh
Just avoid this place. One hour waits when the place is empty nobody cares. The people in charge should be fired because the workers just do whatever they want. Probably the worst place u can go in town.
-
December 2023 by Emily Liggieri
It’s gonna be a long one get ready and buckle up. Yesterday, my fiancé had to get oral surgery and all he needed was his antibiotics. We leave and go to Walgreens to go pick them up. I sit in line and I wait patiently and the woman behind the counter said There are three other important things that I Have to be done first. I then told her my fiancé is waiting in the car and excruciating pain after an hour of sitting there finally they decided to fill his prescription. The pharmacist said that they’re behind 300 antibiotics or prescriptions so my fiancé came in and said this is ridiculous. I waited over half an hour for This, she said that that’s actually good amount of time. Are you Actually kidding me why is it fair When someone is sick, they have to wait an hour or two in order to get their antibiotics. I’m sorry, but if I was sick and I wasn’t feeling good, I would want to go home right away. This is the worst pharmacy in town and I’ll be taking My prescriptions to West Milford pharmacy, and as soon as the pharmacist at Walgreens gave us our prescription. I said that right to her face.
-
November 2023 by tcIrish13
Out of the roughly 5-6 employees who work at this pharmacy consistently, only one is competent. The rest are just clocking in and out. And generally asking them to do their job is an inconvenience and they make sure to show you. A couple others are “nice”. But only one (Anyone who goes there knows who she is.) is actually someone I would want as an employee. Not only is she good at her job, which is all I really ask for. But she goes so far above and beyond to help customers, truly caring about doing the best she can. Which makes it more baffling how everyone else there is rude, disrespectful, and just plain bad at their profession.
-
November 2023 by Meik Skeeps
Most of there staff are excellent, others have attitude problems. I went in and they made an internal problem a customers problem all because of one question I had. After that the entire attitude and energy of the conversation during the transaction changed. Like the cashier wouldn't even grab me a manager to answer my question. If it wasn't so convenient I wouldn't shop here after today's experience. They could of answered with a yes or no and moved on.
-
November 2023 by Amanda Levitt
Waited 15 minutes yesterday in line to be told my photo order wasn’t ready despite gettjng a notification it was, came again today and stood around for ANOTHER 15 minutes waiting for anyone to help me and I guess management just didn’t seem to care their customers were waiting. Incredibly frustrating, and the worst “customer service” ever
-
October 2023 by Debbie A.
Worst pharmacy ever. I had pneumonia and needed my medication to help me breathe and waited a week for a much needed prescription. Every time I called all they would say is we're working on it. I finally got fed up and transferred the prescription across the street to the West Milford Pharmacy and had is the same day. Never again. The people at Walgreens were rude and absolutely not helpful at all. The people at West Milford Pharmacy were extremely helpful and very kind. If you need your prescription right away DO NOT ago to Walgreens.
