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February 2024 by Andy Park
made 710 appointment, seen by staff at 710 and prioritized appointments over walk-ins.
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February 2024 by Diana Omelyanchik
Check-in kiosk is indeed faulty, but nurse Fatima is amazing! Super quick in and out thanks to her professionalism!
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January 2024 by Torres Kim
Horrible service.
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December 2023 by Kourtney Patterson
Gave blood work this morning. Arrived a little before 11am and was a bit frustrated that the next available appointment was at 1:10pm. Nonetheless, I created the reservations and sat in my car making phone calls until timeframe. I arrived for my appointment at 12:40 and was seen within 5 minutes by Raina. Rainas customer service was exceptional she welcomed me with a smile and was very gentle and respectful.To avoid any issues I can’t stress enough to not use the walk-in option do yourself the favor and reserve ahead of time. (Way too many upset people in the waiting room who didn’t make reservations ahead of time) you can do this online or using the app.
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December 2023 by Mike P
DO NOT SCHEDULE YOUR LAB TESTS HERE. Made an appointment online, went to check in and they only had a Kiosk screen with no front desk person, the Kiosk said I was checked in, but I waited a 30+ mins past my appointment time before I just walked out and scheduled it at a Labcorp instead. The only person checking people in was behind a locked door and would come out to grab people every 15-20 mins, but ignore the other patients with questions. I asked her to double check that the kiosk signed me in and she ignored me and went back behind the locked door.
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October 2023 by kristina ceravolo
Jorge was great, there was an error on my lab form from the ordering doctor, he spoke to her on the phone and sorted it all out. He was super helpful!
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September 2023 by Yilmaz Gunes
Absolutely not recommended I have been there for a drug test they don’t give me any proof of paperwork and after I left my new boss asked me do they give you any proof or paperwork I said not then I go back to ask the lady she refused to help me. I can say the worst place
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August 2023 by Kathrina Manansala-Cosmiano
This place insisted that my paper work with expiration date October 23, 2023 is expired on August 24, 2023. Made me come back another day. I came back another day and waited for hours on end only for them to call the people that had later appointment and late check in, first.
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July 2023 by Blanca Arregoitia
Excellent service... Especially from the young woman from Egypt,_sorry I forgot her name_that attended us, me and my husband, she's extremely kind, helpful and professional. I highly recommend this lab!
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June 2023 by Olivia Barrios
Looks like Quest has new employees. It was about time, in the past this place was horrible and lacked Customer Service.Wait time is not bad at all, and the new employees are friendly.
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May 2023 by Ketty D.
When you arrive to this center, there is no one to assist and have to sign-in on a kiosk. For 'quick registration' the Kiosk request that you place your photo ID on the scanner. Once I did, my information appeared on the screen with an appointment time of 12PM. My appointment was scheduled for 11:20am! There was no one in the waiting area to inquire. I was fasting and started to feel light headed as I saw people go in and out knowing very well I rushed to get there for my appointment that was scheduled at a much earlier time. Finally, I got the courage to get an employees attention as she was calling someone else's name. She advised that there was a a lot of people and that this might be the reason my time was pushed back. I was getting ready to leave until another employee overheard and requested we go back to the Kiosk. The employee advised I should have not done "quick registration" and she was able to pull my correct appointment time. The employee let me inside and conducted all the lab work. The staff is great and efficient. I only gave it four stars because the Kiosk pushed back my appointment time which resulted in a longer wait. I wish a staff member was at least checking to see or help people in the waiting room. Other than that, I would recommend.
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April 2023 by Victoria Lussier
Norma was great! I made the mistake of making appt at a different location and showed up here for 8 am instead, I’m already done and it’s 8:20. Thank you!
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February 2023 by Samuel Tuero
Claimed to have same-day appointments for COVID PCR and Influenza tests but once I actually got there, checked in, and waited 20 minutes they told me to goSomewhere else
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January 2023 by Alf L.
Came for bloodwork. Had an appointment. Was taken on time. Polite, professional and painless experience. No complaints at all.
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January 2023 by M G.
This the most dirty disorganized "business" With a shitty shitty model re customer service. Set up so you can't get anybody on phone & if you could they are stupid stupid stupid. The board should be shot and pissed on. The online scheduling doesn't work. If you try a week or two in future it still says it's booked. F Quest Diagnostic
