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July 2024 by Sharon Contreras
AJ at the AT&T store was very professional! He helped set up my new 15 Pro Max as well as my daughter’s. AJ was friendly and was able to answer all of our questions. We left the store with smiles on our faces!
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July 2024 by Kaylee
I’m extremely disappointed in this store. Around a month ago I was “helped” by AJ. I came in to buy the new iPhone 15. He told me there was a promotion that came with the new phone where I would receive a case, charging cube, and screen protector for free. Additionally, he told me insurance would be free on my phone with the promotion. I believed this because at the store I was only asked to pay for the taxes on the phone and the remaining balance on my old phone. I also had concerns with my phone bill and lowering it. AJ had taken something off my bill and reassured my mother and I our bill would be lower. When I was billed this month, insurance had been added to ALL of devices on the account and I was charged for all the “free” accessories. The phone case and screen protector were $45 and cube was $35. I would never pay that price, especially since I normally buy them off Amazon for a quarter of the price. I’ve tried calling this store to speak with a manager but I’m always sent to a call center where I am told the same thing. “We’re emailing the manager and he should get back to you in 24 hours”. To add, the call center had no way of forwarding the call to the store. I have been trying to get in contact with the manager since Monday and have called 4 times.
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July 2024 by Ashley Kreig
Very professional, in a timely manner! 10/10
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July 2024 by Gina Ferrer
Poor customer service skills the whole team clearly needs customer service training for commonly ask questions management also has to work on their communication skills and give less attitude and more helpful info to the consumer instead of me having to Google this information please do not waste your time and going to this location they are no help
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June 2024 by Mike Parrone
Anthony is the man!! Best customer service experience ever
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June 2024 by Anna Nunez-Rivera
AJ was a great help and helped us get everything we needed. He gave us lots of useful information and had us in and out pretty quick
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June 2024 by Amanda
Good and efficient service. Brian was very helpful, friendly, and patient with us and took the time needed to answer all of our questions.
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June 2024 by Jeannine Forbes
Anthony M was a great help in getting me my new phone. He made me feel comfortable moving from the SE to the iPhone 14
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June 2024 by Chris D
Anthony M helped me to switch carriers and set up my account for five lines. He was knowledgeable and friendly, and helped me navigate all of the options available. It was a holiday, and he was alone in the store, but doing his best to service everyone.
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May 2024 by Scott Turchin
Ask for AJ. He is knowledgeable and professional.
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March 2024 by Fiona Christoffers
Went into this store yesterday and experienced wonderful customer service I have been to this store many times over the years and always walk out happy.
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February 2024 by Barb Bitz
Absolutely wonderful
He took his time and explained everything to me
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February 2024 by Robert Laukaitis
Very friendly and knowledgeable staff.. Made excellent suggestions showed me the best way to go..
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January 2024 by Mimi Ko
The store staff were cordial and respectful. There needs to be better communication between the customer before arrival of a scheduled appointment and what the customer needs to do. I was switching providers and needed to have gotten the process started before I arrived so I had to make a return trip. Otherwise I was happy with the service.
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January 2024 by Nicholas Burnett
As soon as i walked in i was helped right away and everything was thorough yet quick. I was given a great deal saving me money while giving me the most up to date tech. I have been going there for a very long time and i won't go anywhere else.
