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February 2024 by Robert Laukaitis
Very friendly and knowledgeable staff.. Made excellent suggestions showed me the best way to go..
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January 2024 by Mimi Ko
The store staff were cordial and respectful. There needs to be better communication between the customer before arrival of a scheduled appointment and what the customer needs to do. I was switching providers and needed to have gotten the process started before I arrived so I had to make a return trip. Otherwise I was happy with the service.
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January 2024 by Nicholas Burnett
As soon as i walked in i was helped right away and everything was thorough yet quick. I was given a great deal saving me money while giving me the most up to date tech. I have been going there for a very long time and i won't go anywhere else.
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December 2023 by Nina Deluca
I went in a few days ago having issues with my SIM card and the two men in there were so helpful i was very frustrated going in but they helped so much. I then went in the day after christmas it was busy but I was in and out the same gentleman helped me and my mom and he was great! Great customer service in this location!
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December 2023 by Henry Kavett
After buying a new iPhone online—I still needed these professionals to sort things out and get me rolling. This was my go to ATT location in the past…will never make the mistake of doing the online thing again.
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December 2023 by Sylwia Straub
Stay away from this place !!!!! The worse experience ever !!!. I wasted so much of my time just upgrading my phone. I've received charging pad which wasn't working and I had terrible time to exchange it it. I spent hours waiting ….maybe been there 4 times total to exchange charger pad for my new iPhone 14. Every time I went there they looked for million excuses that they did not received yet. When I ask them if they can ship to my house they said :" We do not ship accessories..". Please keep in mind that was like for 3 weeks that I did not have working charging pad and I was charged for it on my account. I went to different At&T to find out that I've used is unauthorized dealer ( which I wasn't aware about it) and they cannot help me with the exchange. OMG I almost lost my mind.... I feel scammed and will file complain to the headquarters.
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November 2023 by Joel Alfonso
If you are planning to switch to AT&T ,trust me when I tell you , DON'T, I had the most stressful time with this people since I made the mistake of switching from T Mobile to AT&T . Obviously I switched back , but not before going thru the most incredible stress caused by the negligence of the store manager who decided to activate my phone just so I could return it , who does that ? Then he wouldn't even help me , thanks to Alex who took the time and we finally figured it out .I don't have the time to explain everything I went through, but you want to trust me . Stay away from this company.
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October 2023 by N S.
This store is hit and miss when it comes to employees addressing your issue. They need to make sure all are as well trained and knowledgeable as some are. But you never know. And they encourage call-backs that may never happen.
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September 2023 by joshua gall
What in the world. Two people working in the store with about 12 people waiting. I understand there’s high demand but how about putting more workers. They ain’t even nice either. Over an hour wait to be helped and they take people completely out of order. Get it together.
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July 2023 by Luis Rojas
Very attentive willing to answer my questions and seek to resolve them. I was able to notice that he has a great passion for customer service, something not very usual today. Manager is always available and gives good support to the team
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July 2023 by Stephen Bohlinger
Richard was extremely patient, knowledgeable and delivered on exactly what I needed. Great young man with huge potential…the stores next manager!!!
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May 2023 by Kristen Riley
Bryttany was AWESOME!!! Entertained and talked with my daughter while helping me get a new phone quickly. She was so thoughtful, kind, and helpful!
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May 2023 by Suzanne McMahon
Brian went above and beyond. I had spoken with him earlier by phone and he was helpful in outlining my options. I decided that heading to the store was the best course. He was professional and informed about all of the products and clearly outlined the differences. He was very personable and patient with our questions, even staying past closing time in order to complete our order.
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May 2023 by Alicia Harper
Philip is absolutely AMAZING! His patience and knowledge is top tier. My mother and I were in the store for literally hours upgrading her phone (her old phone’s fault not his lol) and he never got fed up or frustrated. He did it all with a genuine smile, a true professional. We laughed we talked and we got upgraded! I would suggest going to the Westfield location is you’re in the area and ask for Philip, customer service A1.
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May 2023 by denise sullivan
Brian Completo in the Westfield store was fantastic! So patient and helpful taking the time to review my bill, answer my questions, explain new products. Much appreciated!Denise
