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February 2024 by Farouk Kurbeh
I applied for a mortgage at Bank of America and its worst bank Michelle Brown doesn’t care all they care is to trap you in paying applications fees I felt harassed and violated they collect all my personal information after 45 days off process they denied the property I would not recommend anybody to apply at Bank of America wast of time and money
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November 2023 by Elizabeth Tucker
Lina M. Romero-Gonzalez is the Westfield Bank of America's Financial Center Assistant Manager. I noticed that she goes the extra mile with helping customers. She is super professional, super thorough and doesn't mind opening a teller window to make sure that there are no long lines. She is very helpful, very friendly and very efficient. Congratulations on a job well done!
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November 2022 by Jessica Nicole
Friendly service and a convenient location ?? Thanks ?
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June 2022 by Edward Grabowski
Went there today just to get a roll of quarters for the Westfield meters. Found a line of 4 customers awaiting help, and no teller in sight. The teller had gone someplace and left the area unattended. Someone in charge finally came along, but did not seem to know what was going on. I left. The fine for illegal parking in Westfield is $32, so I have to go back presently to see if I can get those quarters.
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June 2022 by Basti Balk
Most of the staff is helpful and finds a solution for your issue. It's a nice and clean branch.
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January 2022 by Mark Gernett
On Tuesday I walked into the branch to close an account. I was told I needed an appointment. Who needs an appointment to transact bank business. I made an appointment for today at 9 am. The bank was closed. There were 6 people waiting to go in for various services and no one unlocked the door. A manager for Merrill Lynch told us there was an emergency and the branch was not opening. No one called to reschedule my appointment and now I have to return to the branch, again multiple times.
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November 2021 by Drew Cangelosi
Everyone is always ready to help. Friendly, professional and caring.
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August 2021 by Emma Bee
Thanks for your response. However, you shouldn't be sorry for my disappointment. You should be sorry for your notary public who doesn't know how to notarize an I9 form. How basic is that? He is either incompetent or was totally lying to a loyal customer. Either way, should be disqualified. Still, worst BOA Branch ever.----------------------------------Worst BOA Branch ever! The notary public was out of office at my local branch, so the clerk booked an appointment for me with the Westfield branch. I went there and they refused to help saying they don't see how to notarize such a document. They sent me to UPS for the charged service instead. Well, don't call yourself a notary public if you are this incompetent!BOA, if you don't want to serve your customer, then don't promise it! Don't waste my time!
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May 2021 by Capt. George
No wonder “Bank of America” is closing branches. Ask three people same question and get a different answer.
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September 2020 by Gi Ro
Made an appointment to get a safe deposit box at this location. In the comment field, requested a call before the appointment to save a trip if no boxes were available. Missed a call from Sandra from the branch. Returned her call, got her voicemail, and asked for a call back. Did not hear from her in time for the appointment so rescheduled for the next day with the same request for a call. No call from the branch so took a chance and went to the branch. Was asked if I had an appointment and to then schedule one. Since I was already there, I asked to wait. When it was my turn, I was helped by the same "Relationship Manager" who did not return my call. She may not have remembered all her customer calls so I reminded her that she never returned my call. She did not seem surprised that it was me and her response was a rude "we are very busy" and then hesitantly an insincere apology. During the transaction, she went through her script of how I was a long-time customer and how they appreciated my business. So much for customer service from Sandra, the Relationship Manager.
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November 2019 by Eric Skjoldal
This location has the best customer service of any bank I have ever used in the last 40 years.
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August 2019 by Lynn
Worst customer service I have ever had at any place in my entire life. It took two years, numerous visits and hours on the phone to get the money from my deceased father’s account despite his setting everything up ahead of time and my having all necessary paperwork.
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August 2019 by Lynn Ferrara
Worst customer service I have ever had at any place in my entire life. It took two years, numerous visits and hours on the phone to get the money from my deceased father's account despite his setting everything up ahead of time and my having all necessary paperwork.
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August 2019 by Lyhsmile Lyh
Very polite and professional service.
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October 2018 by George Stock
Friendly service. The computer systems were down which is not a local branch issue, so I needed to return a second day after they called to inform me the system was functioning again on the next business day.
