Quest Diagnostics
Medical LabsHours:
189 Elm St Lower Level, Westfield NJ 07090 Hours
Wednesday
7AM - 12PM
1 - 3PM
Thursday
1 - 3PM
7AM - 12PM
About Quest Diagnostics
Quest Diagnostics is a well-known provider of diagnostic testing services. They now offer COVID-19 antibody testing by appointment, with face coverings required at all locations. The company has various testing services available, including drug screening, TSPOT, and routine lab tests. While some customers have had positive experiences, with one phlebotomist, Alicia, being praised for her excellent care and professionalism, others have encountered challenges. The collection center has been reported as chronically understaffed, leading to long wait times and delayed appointments. This has caused stress for both customers and the lone lab technician on duty. Despite these issues, Quest Diagnostics remains a trusted provider of diagnostic services, with a convenient location next to a Bank of America. Customers are encouraged to visit the company's website to schedule appointments and prepare for their tests.
Most Recent Reviews
July 2024
Everyone was so kind and caring at Quest the day I went. I am usually an anxious mess when I have to get my blood drawn but my technician Agnes went above and beyond to make me comfortable and try to distract me from the needle anxiety. Truly one of the most positive experiences I’ve had with blood work!
May 2024
The collection center is chronically understaffed. There aren't enough appointments available. I had an urgent fasting lab order but couldn't get a morning appointment for three days. I had to walk in and ended up delaying the technician's lunch hour. Not fair to a hard-working health care worker.
May 2024
The lab tech was very stressed out since she was the only one there. She was not in a good mood. She was very professional in taking blood but she was not happy.
More Comments(77)
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