Quest Diagnostics
Medical LabsHours:
189 Elm St Lower Level, Westfield NJ 07090 Hours
Wednesday
1 - 3PM
7AM - 12PM
Thursday
7AM - 12PM
1 - 3PM
About Quest Diagnostics
Quest Diagnostics is a well-known provider of diagnostic testing services. They now offer COVID-19 antibody testing by appointment, with face coverings required at all locations. The company has various testing services available, including drug screening, TSPOT, and routine lab tests. While some customers have had positive experiences, with one phlebotomist, Alicia, being praised for her excellent care and professionalism, others have encountered challenges. The collection center has been reported as chronically understaffed, leading to long wait times and delayed appointments. This has caused stress for both customers and the lone lab technician on duty. Despite these issues, Quest Diagnostics remains a trusted provider of diagnostic services, with a convenient location next to a Bank of America. Customers are encouraged to visit the company's website to schedule appointments and prepare for their tests.
Most Recent Reviews
April 2026
My 7 year old daughter had a terrible fear of getting her blood drawn. She resisted for over an hour and the worker, Diana, was so kind and even stayed a few minutes after the place officially closed so she was comfortable doing it. Thank you!
February 2026
Convenient location. Nice facility. Courteous staff. 5 minute wait.
Great experience overall A+
February 2026
Clean and well run facility. Appointment was right on time. Francois was wonderful - kind, knowledgeable and professional. Francois was also so incredibly kind to my little daughter who happened to be with me, and gave her some stickers at the end of our appointment. Thankful to have such a nice location in the area.
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