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November 2023 by Nelson Garcia
We ordered all of our appliances through TopLine Appliance in Westfield, and we had the pleasure of working with Marc. From start to finish, the experience was exceptional. The delivery team was remarkable; they handled everything with ease. The installation team was also fantastic. I wholeheartedly recommend TopLine for anyone embarking on a kitchen remodel.
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October 2023 by Shari Kane
Topline gets done what the average person or big box store cannot. They are just amazing and our situations were not easy . Our fridge came in dented twice and our new microwave broke down and they were exceptionally professional and satisfied their customer here. I cannot begin to say just how pleased we are . The way to show them would be to recommend them for all your appliance needs. You will be able to say thank you the way we can.You will always have someone less than pleased with a purchase but not much from these reviews ! They are tops in their field. Thank you topline!?
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September 2023 by Denise Yee
Attentive sales associates, on time delivery, fabulous service. Our salesman, Todd, made sure to get us the best possible price on our appliances and he was very responsive when we had a question. The delivery men were respectful of our home and protected our hardwood floors during delivery. Highly recommend this business!
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September 2023 by Andrea DaSilva
Great all around service!John, our salesman, was extremely informative, attentive, and personable!Delivery was scheduled very quickly.On day of delivery, Adam and Jose were punctual, knowledgeable, pleasurable, and efficient with refrigerator installation!I highly recommend TopLine!An effortless experience!
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September 2023 by Dhwani Patel
I n 2019, we made a substantial investment in our kitchen appliances, which included a Jenn-Air refrigerator, all purchased from your store. To safeguard this investment, we opted for an extended warranty through Danmak Appliances.To my dismay, within the first year of purchase, our refrigerator's ice-making machine ceased functioning. Subsequently, we have had several technicians visit our home in an attempt to rectify the issue. Regrettably, none have been successful in resolving the problem. The most recent technician not only failed to fix the issue but also mishandled our refrigerator, resulting in a noticeable dent on the door.This ordeal has stretched over a year, during which our ice-making machine remains non-functional. Each time I contact your service department, I am met with a dismissive response, asserting that the ice machine is not considered an emergency since the refrigerator continues to operate.Allow me to express my frustration at this statement. The ice-making function is an integral part of the appliance we purchased, and its malfunction significantly impacts our daily routines. This ongoing inconvenience is unacceptable, particularly considering the resources invested in both the initial purchase and the extended warranty
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August 2023 by MI C
Horrible customer service!!!First and only time purchasing any appliances from Topline in *********, **.All this company is interested is new orders and money. Scheduling deliveries, service and installation they are absolutely the worse that I have ever experienced. Be aware, if you have any problems with your appliances you are on your ownThe only good experience I had with Topline was Rich from the service department. Very knowledgeable person.
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August 2023 by Patricia St. Clair
Placed my order for Kitchen Aid microwave and stove in March and just received delivery and installation today. Kudos to the installation team for a job well done!
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August 2023 by Tommy D.
Sales experience with Alec was stress free with extra effort to research savings and expedite product availability.Frequent delivery updates from Jenny via email/text messages, were very helpful in planning the day.Delivery by Andrew and Associate was without flaw and respectful of property.
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August 2023 by Free Spirit
Good luck getting a hold of someone once you’ve placed your order!As other reviewers have mentioned, these guys are all there for you before you place your order, and when you need to make payment. Once that is done, any questions like delivery dates, order updates, haul away of old appliances - well, good luck getting a response from them. Several emails go unanswered, phone calls go directly to voicemail or you’re told the salesperson is not in that day. Basically an unprofessional and sleazy operation - comb through the poor reviews here before placing your order! These people at Top Line are old school sleazy businessman who don’t understand the basic tenets of professionalism. Will not be doing business here again in the future. Shameful.
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July 2023 by Francene Capone
Excellent experience with delivery of my appliances today. Arrived when expected, very professional and as always my old home is difficult to navigate but Juan did a great job of figuring out the best way in and was cool and calm throughout which kept me from having anxiety! Top line was terrific from purchase to delivery.
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June 2023 by Li Jihua
Rude and untrustworthy sales person.I visited this store last week, the sales I worked with basically rushed me out of the door. He did not have any sample to show, the closest sample he showed did not function. Was trying to sell me a brand that you can hardly find on the internet.He claimed he's arranged a site survey today but no one ever showed up.Called the place, another sales person picked up saying it's not today, when I asked what's the date, he straight told me he could not see the date.
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May 2023 by Frank Yandrisevits
Family owned, independent appliance dealer with knowledgeable staff and free parking. Good selection and solution orientation.
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April 2023 by Matthieu Klein
We bought our Thermador kitchen appliances with Top Line and have been beyond happy with all the services they have provided us. We worked with Marc who was extremely helpful and communicative. We had issues immediately with our dishwasher. Top Line worked with Thermador to eventually replace the unit. Everyone at Top Line was extremely professional, friendly, and courteous. We highly recommend them.
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January 2023 by Gene Golda
I cannot rave enough about the service technicians at Top Line!Any issue we’ve ever experienced has been handled with the utmost of care, efficiency, and expediency.Andrew was the savior this time, going above and beyond his call of duty to fix our problem with a dryer issue.We choose Top Line first and foremost for it’s customer service. They’ve always been consistent in their dealings with us and why we will be loyal customers.GG
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December 2022 by Gail M. Rodney
We had an excellent experience with Top Line. We live in the neighboring town and a contractor we didn't use mentioned Top Line in passing; we were prepared to go with another equally reputable appliance business up north but thought why not see what Top Line is all about. So glad we did. Malcom was our salesperson and he was amazing. He was energetic, personable, knowledgeable, and professional. Malcolm could have sold us dust off the shelves and we would have walked away ecstatic. We were remodeling our kitchen and needed the works. Malcolm put together a few package options to consider and we chose the one that best met our needs and fell within budget. Their pricing for high end appliances is competitive. You do need to follow up with scheduling delivery, but not a big deal for us because we purchased our appliances 3 months out because of lingering post-COVID supply chain issues. The delivery was smooth (arrived on time) and the team was careful not to damage our new oak floors and tiles. They explained what we needed to do before using our appliances. I don't have anything negative to say. It was a great experience all around. Now, I find myself side eyeing our old washer and dryer. Basically, their days are numbered and Top Line will get our business.
