Metro by T-Mobile has received mixed reviews from customers. Some experiences highlight a lack of patience from staff, as one customer felt that the employee was rude when dealing with a phone issue related to a purchase from Walmart. However, other customers praised the excellent service they received from employees like Carlos and Kayla. Carlos was recognized for his professionalism and dedication in helping set up accounts, while Kayla was noted for her assistance during a stressful transfer from another carrier. Overall, many customers appreciate the helpfulness and friendliness of the staff, with one customer stating this location is the best they've visited due to the attentive service and information about upgrades and deals.
Bar none , Carlos is absolutely the best , took time to help me set up an account, absolutely professional, Again Carlos , I thank you 🙏
March 2024
Carlos is awesome! He is very knowledgeable,friendly and professional.
August 2023
My family wanted to switch from another carrier to Metro again, and there was a stressful issue with the transfer due to the other carrier. Kayla was very helpful, she was able to change our plan even with the issues we were having. Amazing customer service thank you for the help and the patience!
