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March 2024 by Robin Pope
Needed a bariatric wheelchair immediately to get husband out of bad nursing home. Broadway Medical was the only company in a wide area that had one in stock. It had a defect from shipping and it was immediately replaced with a smile! Rob and the staff are all wonderful. Friendly and accommodating in every way. I would not go anywhere else for all my medical equipment needs!
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February 2024 by Joe Chvastek
Thoroughly pleased! Bob's professionalism shined through. He listened carefully, asked the right questions, and didn't push us towards a sale. The chair (GoldenTech PR442) is everything Bob said it was. It was a joy to deal with a true professional! Also delivery was on time and set-up was quick and neat!
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Fantastic customer service. Highly recommend.
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January 2024 by Sanam Kashanian
After many, many….many phone calls to online companies we stumbled upon this gem of a place. Not only was my mother able toGo see and try the bed she was interested in person, but Rob went above and beyond toMake sure she got everything she needed in speedy time. Gold standard when it comesTo shopping for something both expensive and important. Highly recommended!
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December 2023 by Staci G.
I give this establishment 1star (zero if I could) because the owner, Rob is rude, condescending and unprofessional. I had purchased a knee brace which ripped after only 3 weeks of use. I didn't want another because the quality of the brace is clearly subpar. He said you can have a new brace or a store credit. That's the policy. After explaining to at I wasn't returning the brace because I didn't like it, it was being returned as defective Rob began screaming at me. The entire rest of my time in the store he was screaming and completely nasty and times personally insulting because we didn't agree that his 3 day return policy shouldn't apply to defective merchandise. I've never been treated so badly anywhere and I'll never go back. His behavior was nothing short of outrageous.
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November 2023 by Paul Reed
I Recently Purchased a Bari Bed The wait was Short and Delivery was Smooth. This Campany is in NJ and I'm in NY No Problem for them, Rob and Staff keep Me Informed on the Status of my Bed. Upon Delivery the Two Guys was Fast, Efficient and Very Helpful They even Removed my old Bed This was Such a Great Experience I'm Glad I went to them For help Broadway Medical Supply is Changing Lives !!! Job Well done.
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November 2023 by Tony Francovilla
Outstanding service and attention to every customer. The owner Rob took all of the time needed to fit us for a lift chair for a Parkinson's patient. Helped us select the correct chair and walked us through the insurance paperwork. Rapid and reasonable delivery. Excellent in-house delivery, setup, service, and repair staff. Top-quality products. Five stars is not enough.
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September 2023 by Ricci Crew
Rob and his staff was absolutely fantastic we needed a hospital style bed for my dad who had back surgery after weeks of searching and waiting for call backs. I spoke to my local pharmacist and he recommended to call Broadway Medical supply the staff is polite, pleasant and helpful. Rob went out of his way and was able to get a bed delivered and installed in the same day… who does that anymore? Thanks to Rob and his staff my dad has been sleeping comfortably for the last few weeks I can’t recommend him enough I have told everyone I know about Broadway Medical because they actually care.
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September 2023 by Jeffrey Wilder
Over the years, we have purchased numerous pieces of medical equipment from Broadway Medical Supply/Westwood. We have always been satisfied with the fair prices, sturdy equipment and good service.A few months ago, we purchased a Medline Bariatric Rollater (a walker) from Broadway Medical Supply . Without getting into technical details, we had problems with the unit, which I brought in to Broadway Medical to see if they could repair.The point of this review is to highlight that Rob both truly cared and did what he could to fix the unit. But, being unable, he offered to speak to the manufacturer to see what remedy could be accomplished. After a day of conversations between Rob and Medline, they agreed to provide us with a new replacement walker.The incident re-affirmed our trust in Broadway Medicaljl Supply…on the rare occasion when there’s an equipment problem, they truly care to help.
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August 2023 by Janet M.
I am preparing for knee surgery, and this medical supply store had everything I was looking for and more. The shop is clean and well organized, and people accommodating and knowledgeable. Recommended without reservation.
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August 2023 by Isabel Espina
Rob the owner was amazing. He was extremely empathetic, knowledgeable, and responsive when I called on Sat in a panic. My Mom had fallen and I needed to set her up in a safe manner. This is after I had gotten told by another medical supply that they could not help me until Monday. I would highly recommend Broadway Medical Supply. They run the business with heart and putting their customers first. Thank you Rob and your awesome Delivery man Alex and helper for the World Class Service.
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July 2023 by The Carvajals
Rob the owner was amazing. He was extremely empathetic, knowledgeable, and responsive when I called on Sat in a panic. My Mom had fallen and I needed to set her up in a safe manner. This is after I had gotten told by another medical supply that they could not help me until Monday. I would highly recommend Broadway Medical Supply. They run the business with heart and putting their customers first. Thank you Rob and your awesome Delivery man Alex and helper for the World Class Service.
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July 2023 by Dan Wofford
We're happy to give 5 stars to Broadway Medical Supply Company and its owner Rob Carpenito. Rob was very responsive to our need for a hospital bed; he provided excellent advice and then prompt service. This is a top notch company with a thoughtful and helpful owner and staff. My wife and I both dealt with Rob in arranging the delivery of a hospital bed for use by a family member in great need. We highly recommend this company. Dan Wofford & Sarah Peck
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June 2023 by Glenda Lopez
I purchased the Jazzy Carbon motorized wheelchair ? , and not only was their turnaround and delivery time to me was very quick, but customer service was outstanding. They responded to my concerns and rectified the problem on the spot and I walked away Again as a very happy customer. I highly recommend anyone looking to purchase any medical equipment to buy from a dealer. Regards from a highly please repeat customer. Glenda
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May 2023 by E F
Rob and his team are amazing! They made every effort to ensure the active bed was safely installed up a very challenging staircase and made sure we were happy and felt comfortable operating it. Excellent team and top notch customer care on every level. Thank you Rob!
