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March 2024 by Briana V.
They take their sweet time to do everything here, including an oil change. They say it takes 2+ hours. No. It takes them 2 hours to catch up to even get to your car. Then you're waiting another 45 minutes to an hour for them to actually do the job you're paying them to do. The sticker for the next oil change wasn't even correct - 100,000 miles off. And they never reset the sensor in the car. They falsify information and lie to their customers. Somehow it took 6 hours to change 1 wheel bearing one day. The next day it took 10+ hours to change the other wheel bearing. Don't forget another 30+ minutes for the wheel alignment they forgot to do- I get back here after finding multiple rides and they tell me it's ready. It's not. Somehow the alignment gets done in 20 minutes. Never again will I use this place.
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January 2024 by James Nam
Had 4 new tires installed, was expecting the typical 'corporate' service, but was pleasantly surprised. I think it was Anthony and Robert - very helpful guys, they care about their work and the customer.
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January 2024 by Eamonn Kirk
Extremely Clean!! Excellent Service and ?. HONEST ? most of ALL ?
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December 2023 by Carl Weng
Unbelievable! You have been warned. Do not come here. Classic bait and switch.Made an appointment for a simple oil change via there online system. Total for (using traditional oil) was ~$25. We show up and they did not honor the pricing on the premise that their "system" states my vehicle requires full synthetic at a premium... @ $60 OVER the original quote for traditional oil( trying to charge me about $13 EXTRA per quart for synthetic). This contradicts not only the manufacturers requirements but also their online appointment system( which never mentioned requiring this oil type). They refused to perform the oil change with regular oil and I left. Waste of time. Don't let them waste yours.
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December 2023 by Madison Forte
Extremely satisfied with my service today. Best of the best.Vinnie Forte
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December 2023 by Mike Schlanger
I discovered I had a serious leak in my tire late in the afternoon. I called a few tire shops to see who could help me. Only Goodyear was open after 6,- I contacted their manager in Westwood, N J - Joseph Tierno - who said if I could get there in 10 minutes he could fix it. I found out my tire had a gash on the side which they replaced the tire and I was on the road within 50 minutes. Thankful for your help. Very responsive service.
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October 2023 by Jeff Lantigua
Great staff, the gentleman behind the desk (Joseph) realizing I had an urgency, was able to get my car in immediately and as a first time customer even provided a discount (not to mention they beat everyone else's prices to begin with). Tire repair was completed quickly and professionally, so I definitely recommend it.
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October 2023 by Nathan Vault
I made an appointment on the goodyear website that they "didn't receive," although I was given an email confirmation. So I was forced to wait an extra hour for them to have availability even though when walking into the showroom, it was easily noticed that none of the lifts were in use. Then, upon check out, I wasn't given the appropriate family discount because I didn't have a coupon that was not needed in this situation. Overall, the service was unfriendly and unhelpful. I can't see myself recommending this location of a company that I trust dearly.
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September 2023 by Brian Zachman
Joseph was very professional when I called up to have my alignment checked he brought me in the very next Morning check my alignment it was at a little bit and they straightened it out and did an excellent job very friendly staff highly recommend this good your a dealer to everybody that I know
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September 2023 by Wendy Desena
I went in to have a screw removed from my passenger tire and have the tire plugged. I was told that the screw was off the tread side, which it was not, and that I now needed 2 front tires to balance the front. I only have 20k miles on these tires. The salesman told me that my spare will be put on and the tires will be ordered. I returned home to find that my spare tire was put on the passenger rear tire. I was not told this by the salesman and when I called, he said, I thought I told you that, which he did not. They kept my tire at the location so I was obligated to return to their shop to have the tire replaced. I did return and had only 1 tire replaced at my request. Fast forward to 1 month later, I hear a rattling in my trunk, only to findthat my spare tire was not properly secured. I would not recommend this place to someone who is not familiar with cars. Hopefully this was a one time event and not common practice.
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September 2023 by Ranjith Govindan
Setup an appointment for oil change, an estimate for the work was done and shared with me in advance. When I reached the shop, they declined that provided double the price. I wasted my time and the person sitting on the counter was rude and no manners. Stay away!
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September 2023 by Lisa Giordano
Not happy with their online application. I scheduled a service appointment online only to discover that the price of services quoted were NOT what I was offered when I arrived at the Westwood NJ store. What I learned was that they do NOT offer conventional oil changes, only synthetic blend and synthetic-both of which were substantially more than the online price. It felt like a bait and switch deal which left me feeling uneasy. Additionally, upon leaving they informed me that my rear brakes were worn which surprised me as I had them replaced 25k miles prior and drive primarily on the highway. The push to upsell and instill fear made the visit overall, unpleasant.On a positive note, the counter guy was pleasant and kept me informed of the wait, the facility was clean and the location is convenient for me.
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September 2023 by Rodrigo Alonso
Great auto service shop. Staff are friendly and knowledgeable. Easy and convenient ways to schedule appointments and drop off vehicle. Prices for service are fair as well.
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July 2023 by RW Herz
If I could give zero stars I would.I made an appointment for 12 noon to have service on vehicle. I made an appointment vs. walk-in, as I had to take time off work and wanted to ensure a quick turnaround.I waited on site for service to complete. One and a half hours later I go outside and see my vehicle is still sitting in the parking lot untouched. I spoke to the manager who told me there was a car on the rack ahead of me and it was just about done and mine would be completed shortly.Another hour and a half later I go outside again and the vehicle is still in the parking lot untouched.3 hours sitting in their waiting room with with them looking at me and they never even started work. The manager who I had spoken with earlier never came out from his office as he listened to the conversation and apparently had no concern with a dissatisfied customer.Whatever the reason, over booking, mismanagement, apathy, etc., I would not recommend this location.
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July 2023 by Rick metric224
If I could give zero stars I would.I made an appointment for 12 noon to have service on vehicle. I made an appointment vs. walk-in, as I had to take time off work and wanted to ensure a quick turnaround.I waited on site for service to complete. One and a half hours later I go outside and see my vehicle is still sitting in the parking lot untouched. I spoke to the manager who told me there was a car on the rack ahead of me and it was just about done and mine would be completed shortly.Another hour and a half later I go outside again and the vehicle is still in the parking lot untouched.3 hours sitting in their waiting room with with them looking at me and they never even started work. The manager who I had spoken with earlier never came out from his office as he listened to the conversation and apparently had no concern with a dissatisfied customer.Whatever the reason, over booking, mismanagement, apathy, etc., I would not recommend this location.
