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March 2024 by Lisa Z
Employees at this location excel in customer service
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March 2024 by Jessica Feller
The store has mostly good employees. The issue is and seems to be with most in reviews is the owner. She talks down to people especially when they don’t know what they’re doing. The best part about going to this store other than the convenient location is the really hot guy that’s there on the weekends. I’ll give Andrew five stars any day.
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March 2024 by Jeniree De Leon
Fast service and friendly staff.
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February 2024 by Bill Boes
It’s quick it’s convenient and it’s professional. They have good conscientious employees that realize transactions need to be handled quickly. This way you can get on with your day.
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February 2024 by Hunter Long
Good staff that is patient and kind.
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December 2023 by Anette Malcolm
From the moment I walked into the UPS store, I was greeted with empathy and understanding from staff member Nafesha. She was incredibly patient and attentive, taking the time to listen to my requirements and offering helpful suggestions to ensure that the final products would be perfect. Nafesha and Sal showed genuine compassion and sensitivity towards my situation, which made me feel at ease and reassured that my grandmother's memory would be honored appropriately.These two employees went above and beyond to provide exceptional service and support. Sal and Nafesha provided professionalism and efficiency to details were outstanding, and they ensured that every detail was perfect. I am grateful for their assistance during this challenging period and highly recommend them for any printing needs.
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October 2023 by Petalyn Rollins
My experience at this UPS store was exceptional. My client was amazed at how great the full body photos looked at his event. I will definitely continue to go to them for all of my events. Due to privacy of my client I can’t show his face but hopefully the body work can show how great the photo came out.
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October 2023 by HBCU Scholarship Ride
I had the pleasure of visiting this store yesterday and I had a great experience!The staff and owners were helpful and extremely professional.I visited the store to get items shipped and I appreciated the attention to detail with the assistance of packaging my items. I also appreciated the time one of the associates spent with me. She was patient with me especially with the various items that I needed packaged. I will be returning soon.Keep up the great work!Thank you so much for reading my review.
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October 2023 by Sandy Poctzarsky
I go in to the store to ship something, the guy gives me a price, then some lady with a nasty attitude gets involved belittling him that he’s doing it wrong etc and my price went up. They also lied when I asked if the USPS was less expensive. They said they don’t know. Which is NOT true… they are dishonest and rude. The only good thing I can say is they do great print work. A friend of mine had stuff down for an event and they did a great job…… RESPONDING TO OWNER …This happened last month. I don’t know why the review is showing up now. It was two employees one male one female. The female said we don’t have USPS rates …… I know I was lied to. I know you can see USPS rates and I know I am not the only person you tell you can’t. Westwood is a small town. So when you have family and friends that have gone to your store say the same thing. I’m pretty sure it’s the store employees being dishonest.
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October 2023 by Victor Ruiz
I could pretty much say everything the other one star reviews say. They 110% DO NOT tell you USPS prices. BUT…What business does? If you came to my place I am not going to give you competitors prices. And yes they can be rude. I have even heard them bicker about other customers myself. How ever whoever works there doing print work, they do an amazing job. That’s who earned the two stars.
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October 2023 by Matthew Jacobs
UPDATING /EDITING…My wife sent something overnight to our son in college. Cost was $120. Was told if it didn’t get there next day I get a refund. It didn’t get there. Tracking even said it didn’t get there. I called to make a claim and the person I spoke to was making it sound like it was my fault. Take responsibility and do better….. I did get my refund. It should’ve went better than it did.
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October 2023 by Joseph Kiney
Over all it’s a great store, great location and very convenient. Yes some of the employees are extremely rude. But what is more rude to me is the DESPERATE HOUSEWIVES OF UPS. Listen ladies just because you don’t have anything better to do when you run into each other, than stand on the line at UPS and talk about who’s kid did what, where you got your nails done, who did your feet, gave you a massage and a facial. Nobody cares. It’s the UPS store not Starbucks. So stop standing in everybody’s way and keep it moving. I can only hope that one of you small town gossip queens read this.
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October 2023 by Steven Googlia
VERY DISHONEST I went to ship something and asked for the lowest price possible, which still seemed to high. So I asked if post office is cheaper. I was told I don’t know we DO NOT have post office prices. So I went to a different UPS store. Price was the same as Westwood however the other store was HONEST and told me yes ALL UPS stores can see post office prices and post office is a lot cheaper. DO BETTER WESTWOOD BE HONEST WITH YOUR CUSTOMERS…..thank you for responding but you avoided the problem all together. So be honest. Can you see post office prices and if so why was I told no? I know for a fact you can see other prices. After posting this two of my grandsons friends confirmed it and they are former UPS store employees. My sister in law also asked about post office prices and was also lied to.
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September 2023 by Kelly Luchese
I pretty much only use this store for Amazon drop offs. It’s convenient. I’m leaving a review because the customer in front of me had kids. Two kids that were behaving but were loud.. After they left the employees were talking bad about them and their mother in front of other customers. Unbelievable how rude they are. They get it from the owner. The owner is really rude. Especially if you forget to tape your package. Most of the employees will do the favor for you. But the owner she talks down to you and says things like well if you would read or well didn’t you read it …just in real nasty way. The store is clean, and the service itself is there. Just need to be nicer to your customers.
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September 2023 by Sierra Styles
One of the Best UPS stores I’ve visited!!! Staff was very helpful and patient. I recently ordered a poster for an event and I was more than thrilled with my results!!! I have never experienced anyone being rude all of the times I’ve visited this store!!! I will continue to support them!!!
