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November 2023 by Joy C.
my husband and I bought a spa and it never came with a manual and they say they can't give us a manual and they are emailing the manual and the manual does not coincide with the actual spot that we got nor can I find a manual online, therefore, making it impossible to do the most basic functions like emptying it and cleaning it. this company used to be a good company to purchase from but now they're getting a bunch of crap from who knows where the lids covers don't fit nothing works right and they're very complicated comparison to what we used to get.
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October 2023 by Melissa C
We have been renting/buying from Pelican for 4 years. Every time I leave the store I think to myself"these are the most helpful customer service representatives I've ever met". They are patients and expertly answer your questions. I recommend this store to anybody looking to equip themselves for winter. It's hard to express how completely satisfied I am with this store. They meet and exceed all expectations. Thanks pelican. Hopefully we'll get some snow this winter. ?
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October 2023 by Seller Jax
We have been loyal Pelican customers for years. We rent our snow gear every year from them and love the personalized attention from the staff every time.We recently purchased a hot tub from them. From the no pressure salesman to the delivery folks, everyone was amazing to work with. We had a minor issue with the electrical setup so I called and they dispatched a technician right away. Turns out it was my fault and the technician helped me identify the issue, I fixed it and everything worked out perfectly. Cannot say enough nice things about this place and the staff.
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October 2023 by Alex Shvartsman
We purchased our first Cal Spa at this location years ago and decided to go back once it was time for a replacement. I am glad we did. We worked with Andrew, just like last time. He is super knowledgeable and was very helpful in our decision making on a model. I will definitely recommend this place for anyone who is shopping for a spa.
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October 2023 by Evelyn Hittner
We bought a hot tub here and we love it. Delivery was perfect, they had to get it up the large hill in my front yard to get it installed it the back, which they did with no damage to my yard or landscaping. They came back out after installation and trained us on how to use and maintain it. Very good experience.
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August 2023 by Jerilyn Pami
My husband and I had the best experience last month at pelican. Kelsie was extremely attentive and helpful. We really needed a new stationary umbrella and dining table for our backyard and she gave us great options. They were even able to deliver it next business day and assemble it all for us. We absolutely love how our backyard looks now. We have been enjoying it so much!
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August 2023 by Karen Youngman
We purchased 3 separate Pollywood furniture sets. Joe answered all our questions and was great to work with. We went over measurements to make sure everything would fit. The furniture looks perfect, we are so happy.Karen & Gail
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August 2023 by Christopher Gray
We bought a hot tub from Pelican earlier this year. We considered buying a tub from a big box store but decided to go with Pelican because they service what they sell. They delivered and installed the tub and we're so happy with our purchase. It's been running great for almost a year now. The water smells great and is so clean with the in line ozone maker and frog system. It's very easy to maintain. We had one small issue with the pump, but called Pelican and they had somebody out to fix it two days later. Highly recommend buying your hot tubs here!
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August 2023 by Art Paterson
Purchased a hot tub from them last year and they were fantastic all around. Andrew was very knowledgeable and awesome to deal with. A lot of support post sale, which I really needed, being a first time spa owner. Great experience!
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August 2023 by Carey H
We recently purchased a new hot tub from Pelican in Whitehouse Station and we have been very pleased with the service from purchase to delivery and installation. We have purchased from Pelican before and they are consistently knowledgeable, personable, and professional. Thank you for a great experience!Tom & Julie DeVries
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July 2023 by Dawn R.
I want to give a big shout out to Ken for selling us our hot tub. He was very thorough. We asked a lot of questions and he answered all of them. When they came out to deliver the hot tub, they were very professional on time went over everything with us. I would highly recommend them .
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July 2023 by Mary D.
Our experience at Pelican was excellent. Joe and the rest of the staff in the store were very friendly, and very helpful in picking out the right Polywood outdoor furniture. They kept us informed as to when the furniture would arrive at their shop, scheduled the delivery at our convenience, and were quick and clean with that delivery. All in all we could not have had a better experience.
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July 2023 by Dawn H.
Pelican in Whitehouse is one of the worst businesses I've ever had the displeasure of working with. While the salesman was knowledgeable and nice, everything after was downhill. From no one being available to help figure out the financing, to the crap attitude from the associate regarding all the things wrong with the spa that was delivered, to not being a priory whatsoever - I will never purchase from this store again and would send anyone else thinking of doing so to run in the opposite direction. The installers drilled the mechanics top into the panel in front of the electric so you now can't get to it and they broke it while attaching it when screwing it in. The spa has scratches and a huge bend/bow in it in one side and is filthy. The associate I did speak to told me there's probably not much they can do because the spas are handled by forklifts and scratches are bound to happen. When I'm spending almost $8000, I except you to deliver a clean, unmarked, spa and not drill into the electric panel cover nor break the piece your drilling into. Was told to email pictures which I did early this morning and asked for the Service Manager to call me back immediately. Waited til noon, called them only to be told he's aware but won't be back until this afternoon and will probably call me then. Awful service - take your business anywhere else but here!!!
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June 2023 by ptmickey
Bought my second hot tub here, 20 years apart! Got the Tropic Seas model this time and enjoying it thoroughly. The hot tubs have gotten quieter over the years and maintenance is much easier. Andrew took care of all the financing and paperwork and it was professionally delivered in less than a week. He also recommended an excellent electrician to do all the hook up work.Would definitely recommend Pelican.
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June 2023 by debra monaco
Purchased our first hot tub this past week. Our sales rep was Andrew Spilatro. Very knowledgeable and helpful. Fast delivery and set up. Went to the showroom 2 days later with follow-up questions, Andrew was again very helpful and patient. Would definitely recommend Pelican for your pool and spa needs.
