Radwell International

Hours: Radwell International is a global leader in MRO and Automation solutions, offering services like product repairs, emergency repairs, and asset recovery, along with new products from thousands of manufacturers. Reviews describe the service as very professional, exceptional, and hard to find nowadays, with many customers stating they would highly recommend the company without hesitation. Customers rely on them for orders, including obsolete equipment, and note consistent delivery. In urgent situations, their support team is exceptional, helpful, and knowledgeable, arranging solutions like intercepting shipments and coordinating Saturday delivery to ensure equipment arrives just in time, resulting in a seamless and efficient experience. The service team is also recognized for quickly resolving issues, such as correcting part number confusions and offering refunds and correct parts at discounted rates, creating very satisfied customers who plan to return. While one long-term customer reported a recent warranty issue that required significant effort to resolve by linking a serial number to the original purchase, the company ultimately did the right thing. The experience underscores the importance of checking for a warranty barcode upon receiving an item.

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