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February 2024 by Natasha Lisojo
Please save yourself the time and hassle and go to a different location. The staff was extremely unprofessional and incapable of providing help or insight surrounding my car battery. To start, 2/3 staff members were on their personal phones when I arrived, one talking and one texting, with other customers in the store. I was having battery issues and asked if they could test my battery and the male staff member dragged his feet out to my car, acting as if it was such a hassle for him to test my battery. He plugged the reader in and gave me a printout and suggested it just needed a charge. He failed to mention that the printout said it needed to be charged in order to give an accurate reading and determine the condition of my battery. I then asked if I could simply replace the battery and again… he acted as if this was a bother and something he could not do. He gave about 3-4 different excuses as to why he couldn’t change the battery for me, each time changing the excuse and pulling at straws, and neither of the other two staff members said they could change it either. Finally, I asked if I could just buy the battery and have someone else replace it. He was of no help the whole time and acted as if I was asking for some extravagant gesture, instead of a service that the company he works for offers. Please do not waste your time here and go somewhere where they can actually perform the services advertised by their company. Extremely dissatisfied and frustrated with the lack of help and knowledge surrounding car batteries, and in general the lack of customer services that was offered.
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January 2024 by Monica Eppinger
On Christmas Eve we were expecting to have a rainy, two hour drive and not only did we get the windshield wiper we needed quickly but the staff there were extra kind. Did not expect that on a holiday when so many stores were closed. Greatly appreciated.
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December 2023 by Devendra Ramchandani
This place does not offer UPS dropoff, only pickups, even though it's mentioned on UPS site
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November 2023 by Michael Opperman
Got a new battery and they put it in in less than 10 mins
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October 2023 by Paresh Patel
Great service, I usually order online for in store pickup. it's usually ready within 30 mins.
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October 2023 by Jose Ruiz
Friendly staff! Helped my cousin on 10-4 charge his battery and gave advice on getting his alternator fixed and scheduled appointment for 10-5. Great service! Didn't rush us out due to the time and we really appreciated it! Thank you very much!! Will recommend!
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September 2023 by tankerred22
I had an excellent experience in spite of my terrible luck! On Friday Sep 15th 2023, I had my '15 Outback's main battery, an Optima Red Top, suddenly fail. I was far from home, with a very small window to resolve my issue. I had purchased the Optima about a year ago, so the failure was surprising and disappointing. But the staff helped me out tremendously, they quickly tested my battery and determined it was faulty. The battery was then replaced under warranty and I was back up and running!!! If it was not for the kind people at this Advance, I'd still be on the curb, thank you!!!
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June 2023 by s
My life’s WORST EXPERIENCE EVERI went to return something there in the morning and the guy there tells me they don’t have cash ARE YOU KIDDING ME ) So I went back after few hours later and it looks like few people working there are not only racist BUT ARE VERY UNPROFESSIONAL THEY MADE ME WAIT THERE about 45 minutes this was the first and my last visit to ANY ADVANCED AUTOI WONT BE giving my business to such companies where the don’t appreciate itI hope management takes this seriously and addressed this issue Properly
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May 2023 by Sajjad Shafiq
Usual auto parts place you know when you in guy on desk look at like you are not welcome
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May 2023 by Nick Marrone
Garbage return policy, garbage customer service. Incompetent, annoying, waste of time. Buy online and save yourself the hassle.
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April 2023 by Scott I Fleming
Had everything I needed and store associates were very cordial and helpful
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March 2023 by Pattid123
LOVE these guys! They bend over backwards to help you find the right part for your vehicle! AND...Will even assist if you need a hand installing a part! ✌️???????
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March 2023 by Thomas Mcglade
It's an auto parts store seen one seen them all ...got everything u need but they also will help u install the parts ,fix or tell u what u need ,and need to do. And has plenty of parking too!!! Good place great service
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December 2022 by Sam Naja
Great place very friendly and very knowledgeable staff thanks
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December 2022 by Baggerman5000
Had exactly what I needed at a fair price,
