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February 2024 by Pink Army
Staff are friendly, but the store is hard to get to.
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February 2024 by Glenn Roberts
Prices arexaluttle high. With craft stores going out. Not much choices.. Amazon, I'm not happy with
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January 2024 by DELANIE SINGER
Great service and a wide variety of cloth and items.
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December 2023 by L M
My daughter went to pick up an online order. The clerk couldn't find the order. We then showed her an email that said the order was picked up already, to which she said, "I'm not going to fight with you". That along with her body language and facial expression implied that my daughter was lying. That is micro aggression behavior. We've usually never had issues like this in the past with Joann Fabrics, but we will definitely not shop with this company ever again.
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November 2023 by marilyn
5 stars for the cashier, 4 stars for the variety of inventory.The young man at the cash register was patient and kind to me and the older woman in front of me. He offered to bring her merchandise out to her car for her after he finished my transaction. He also went to get and price check a candle in the middle of her checkout. And when I had to hunt for a coupon code, he exhibited the same patience. As promised, he did go out to check out her since she didn't wait for him.He is a true gentleman and a valuable asset to Joann's!
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November 2023 by Melissa B
Love their selection and always great customer service (when you get a hold of one of the 2 employees there) only dropping to 3 stars cause THE BATHROOMS ARE WORST THAN PENN STATION! oh my goodness! Just went in to wash my hands and I came out feeling dirty! Disgusting!
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November 2023 by Nurten Selin Kadincesme
Do not recommend at all! I placed an online order for a poster, which said 7 available online. They had 0. I had to buy an alternative because I really needed one. When I went register to pay for it, they gave me price that was double the listing that they had online. Its such a scam. They gave me a coupon which still made the final price more expensive then online. Either just buy online or stay away from this place!!!
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November 2023 by z abdel
Great products! Some things are a little pricey, but lots of sales so its worth it.
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October 2023 by susana vilar
I love Joanne fabrics and usually always get amazing customer service when I go except recently. I went with my mother as we always do to get fabric for a Halloween costume. We went to get fabric cut ,and yes I can say my mother was unsure how much fabric she needed for a piece we are making. The gentleman who was cutting fabric seemed annoyed that we were trying to figure out exactly how much we needed. When we asked for assistance on how to determine how much we needed he looked to my mother and says “she can read” . Mind you I don’t sew so I understand nothing about fabric quantity and my mother doesn’t speak English. I know it was getting late ,it was around 7:20 and they close at 8 . Completely understandable that he was trying to close up. He asked that we figure it out while he continues to put things away. We ended up having someone else cut the fabric and she was very nice. I now go to check out and as im waiting on line I pulled up the coupons . Since I felt rushed “7:40” I was quickly trying to read them but I was up to check out and he is the one to check us out. I asked if I could use any coupons for my purchase since I wasn’t able to go through them all . I had the coupons pulled up and he says “unless you have the app none of the coupons will work today “. I could tell he was over us and just wanted to close and go home so I paid and left. When I got to my car I read the coupons and sure enough I could use some. First time I have ever experienced this kind of customer service and I think I’m more surprised than anything because I have always been treated so well and the employees are always willing to help.
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September 2023 by Kim Phan
Understaffed with long lines. No music plays despite other Joanns having music. Felt like purgatory and very liminal
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June 2023 by Ahmet Murat Yazici
Alex helped me a lot. I find everything what I am looking for. Thanks again Alex
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May 2023 by E P
I have been coming here for years and I’ve always had great experiences. There’s a lot of fabric to choose from and it’s usually pretty quick to get it cut. I usually go for the more affordable printed fabrics to practice with because I’m more of a beginner.On my most recent visit, the fabric bolt I picked out for my project was already cut into three odd pieces. I told the attendant it was okay and I would take it anyway, but she insisted on placing a discount on the sale since the odd cuts would be adding to the work needed for me. That was just such a nice thing to do and without me even asking. It just goes to show how much the staff here cares.The interior/exterior of the building is really nostalgic too, so if you like feeling like you’re visiting the 80s or 90s, this is your place to go :-)
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March 2023 by Stephanie DeJesus
More attention needs to be paid to the check out line, to ensure a lone cashier gets assistance from other staff. The line went as long as 10 people at one point while a cashier was having terrible processing a refund for a customer. Long lines and wasted time isn't fair for anyone.
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February 2023 by Raja Sankurathri
First time to this store, and I was definitely able to get the item I was looking. The staff was attentive and helped us to take to asle the item should be available. Not busy but decent place..
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February 2023 by Emily Popp
I have been coming here for years and I’ve always had great experiences. There’s a lot of fabric to choose from and it’s usually pretty quick to get it cut. I usually go for the more affordable printed fabrics to practice with because I’m more of a beginner. The interior/exterior of the building is really nostalgic too, so if you like feeling like you’re visiting the 80s or 90s, this is your place to go :-)
