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February 2024 by Lady Tasha Brown
My money did not come back to my accounts. Told me 24-48 hours it’s been 4days going on 5. Call them changing the story
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April 2023 by David London
Not sure why someone would give any review other than a 5*?Very friendly. Truck was clean. Owner even suggested a smaller truck to fit my needs so I’d save money!I’d highly recommend them!
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December 2022 by Jibreel Mujahid
The owner of the 438 GLASSBORO RD, WOODBURY HEIGHTS NJ. Is committing fraud telling thousand of people that U-Haul has a new policy where if u don’t want safe guard insurance. there still going to apply safeguard insurance until you provide letter sent to them from your insurance. That is a complete lie and when I called him on it for the years he’s been getting away with it he just kept walking away and would not speak to Megan the HR rep. This U-Haul is getting people with this made up lie about proof of insurance and is complete fraud. He was very rude, disrespectful and a fraud. Even when I told him put $5 in gas as I used truck to go 10 miles he puts back $15 on my credit card. This completely unacceptable and legal action needs to be taken against these frauds!!!!
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June 2022 by Ian J Machan
Picked truck up, guy didn’t speak a word of English, told me I was GTG, 20 mins later I had a charge for 129.00 mind you I was supposed to pay 45.00 but he said “pay later”. When I returned he couldn’t speak English again and said he only pumps gas and nothing he could do…… I’ll be contacting Uhaul direct
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June 2022 by M W
Made a reservation to pick up in swedesboro and drop off in vineland. Got redirected to this trash heap business for both pick-up and drop off. They had a kid running the store who told us we could drop it off the next day with no issues. Came in and dropped it off the next day and another guy wanted to charge us for the extra day because the kid never fixed it in the system. Glad we don't plan on moving any time soon or ever have to deal with this dumpster fire
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April 2022 by Jeremy W
Made a reservation to pick up in swedesboro and drop off in vineland. Got redirected to this trash heap business for both pick-up and drop off. They had a kid running the store who told us we could drop it off the next day with no issues. Came in and dropped it off the next day and another guy wanted to charge us for the extra day because the kid never fixed it in the system. Glad we don't plan on moving any time soon or ever have to deal with this dumpster fire
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February 2022 by Joel Schliep
Had a reservation to pick a truck up. When I arrived no one was there, after a phone call I was told he would be there in 15 minutes. Waited well over 15 minutes and had to leave to go get a new truck. I would give them 0 stars if I could and recommend no one ever goes there. I wouldn’t even get gas from the attached gas station
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December 2021 by Brian Cohan
If I could give them zero stars I would. Made a reservation online went to pick up the equipment and was told the guy left and would be back in 2 maybe 3 hours. I then showed him my reservation and he called the guy and then I was told he's too far away and to come back tomorrow. This is the 2nd time I have rented from this location and both times I've had bad service. The first time I was in the process of being checked in and the women helping me made me wait for 20 minutes so she could help a lady buying cigarettes and returning her uhaul. Very unprofessional..... I would stay away after all that I was on the phone for 45 mins and was told to drive to maple shade for the trailer that I needed. What a joke the guy said he had a doctors apt
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July 2021 by Roman Singh
Nice and helpful uhaul! Guy was nice and the truck was clean and ran well. Totally recommend. It was also convenient that there was a gas station making it much easier.
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July 2021 by NFL EDITZ
Nice and helpful uhaul! Guy was nice and the truck was clean and ran well. Totally recommend. It was also convenient that there was a gas station making it much easier.
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April 2021 by Danielle Ashmen
Don't rent uhaul from this location! These jerks will steal your money. They claim the rental wasn't paid for even tho the charge was taken from card.
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April 2021 by Ree Cee
Clean Truck, mechanically sound, no complaints.
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February 2021 by Glenn D.
Picking up and dropping off not a problem. We rented a 20ft truck to move my son and we have had snow showers over the last week. Went to get in the truck and it smelled like a cross between feet and a poopy diaper. As we drove on I-295 in NJ , snow fell off the roof of the cab and onto the windshield. Had to pull to the shoulder to remove it as it made driving impossible. As we drove across Commodore Barry bridge I could hear Ice on the roof of the box which lists as 11' moving and sliding across hitting vehicles behind me. Again I had to pull over, use a ladder and broom that my son had and clear the ice and snow. Being a retired police officer I know that driving with ice or snow on your roof is a violation. Aggravated I called Uhaul customer served and explained what occured to be told NOT OUR PROBLEM just made me more angry. I advised CS of the law and got told" we are only responsible for the windshield" So, more of a problem with U-haul than the rental company. But something needs to be done before it causes an accident.
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November 2020 by Jeffrey Walsh
UHaul has gone downhill since I last used them. I rented a truck weeks ago and they changed my location and time 12 hours before pickup to a location 20 minutes further away.I called and spent 1.5 Hours to get them to at least get a 7 am pickup (which they confirmed with the local place verbally) since they allow you to pick it up using your phone. I arrive and the keys weren't there because they don't have a location to leave keys. If I didn't need to move today I would cancel the reservation all together.The lack of communication and fake promises is a joke. It be one thing to change my rental 1-2 days before and confirm with me but to wait till the evening before the rental to change and then not have it ready is unacceptable.
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September 2020 by Dennis B
Professional and very courteous company