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November 2023 by Mark McGaurn
Best car buying experience ever. It helped I was well prepared but it was still solid. Least amount of time spent in a dealership while walking out with a new vehicle, of all time!
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November 2023 by Baja m
1 star is more then I would give these people! They act like they are doing me a favor by over charging and taking my money! I would never ever go back to this place if they gave me a brand new vehicle for free! STAY AWAY FROM THIS DEALERSHIP at all cost!!! It doesn’t get worse then the way these over paid losers treat customers!
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November 2023 by Learie Elliott
My sales person had no interest in what I was saying. His only interest was to sell the vehicle. Customer satisfaction was not his top priority. I would ask a question or make a comment and he would nonchalant brush it aside by telling me " You don't need this or that" . I felt as if I was not important to him. His attitude was not customer friendly.
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October 2023 by Kathy Porter
I told them what I wanted, and what I wanted to spend, and then immediately had a vehicle that was perfect for me. The salesman, Mark Galiazzi, was kind, knowledgeable, and listened to everything I said. He took the time to show me every detail about my new car so I wouldn’t worry about how to turn on the wipers and stuff. I would highly recommend Ace Ford!!
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October 2023 by Amber Martin
Overall service was great and everyone was very friendly and answered all my questions! Slightly upsetting that the protective mat was left in my car and crumpled up under my driver seat as if someone was trying to hide it instead of taking it out and my seat was moved which I get not everyone is my height and needs to adjust it however there was no attempt to move the seat back to where I had it and I could barely touch the peddles when I got back in my car as far as the service advisors and wait time it was perfect!
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September 2023 by Alexander Bassett
Had a recall service appointment for my Maverick on 06/30/2023, waited 2 hours, was told “the guy who knows how to do this is out, so please reschedule”. Rescheduled for 09/08/2023, waited 3.5 hours, was told “we don’t have the parts for this” even though I scheduled this two months ago for a known Ford recall. Poor scheduling and execution by the service department. Most likely will be taking my business elsewhere moving forward.
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September 2023 by K Lowe
Initial customer service was great, when repairs we completed I picked up my vehicle my break caliber was stuck and I had to again tow my vehicle back to Ford. They declined any responsibility. When I picked it up I did notice it was parked with the wheels turned tight to the right. Note, they did an inspection on the front end, they noted the lift, they would've known if the break line was kinked. They have kids in the shop doing minor tasks like parking the vehicle. When my vehicle was parked, they kinked my break line due to larger tires and the lift that shortens the break line mobility. Not to mention, upcharging for labor.
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August 2023 by Jeannie W.
The staff here are very kind and accommodating! This location deserves more than a 5 star rating for their efficiency and service to customers of all kinds! They treated me like a queen from the moment I walked through the doors this morning. THANK YOU Deidre aka D and Thank you Mark, Justin, and Joe the shuttle driver! You all are great at what you do and I truly appreciate you!
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August 2023 by Jacob rozen
After some research for an affordable pick up we decided in 2022 to order Ford Maverick . We set up an appointment with Mark and from the first appointment all the way to the day we got the car he was super professional, informative and very patient to explain about all of the options available.In 2023 we order another car and sure enough he provided us the best service all over again!Definitely will recommend this experience to my friends and family.Thanks Mark ?
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August 2023 by Lauren Ermentrout
ACE Ford did an amazing job with my car. But they were also wonderful from a customer service and expertise perspective. Mark was so nice and helpful! Highly recommend.
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August 2023 by Steven Morlachetta
Probably one of the worst car buying experiences I’ve had in my extensive purchasing of vehicles. Purchased a super duty , at first salesperson was super friendly, mentioned truck had scratched plastics on interior and part would be ordered. While dealing with finance there was a few hundred dollars difference in extended warranty that the finance manager made right on. After dealing with finance , my salesman , who had zero part of finance , proceeds to tell me since they made warranty work that I should be ok with damaged interior on brand new $80k truck. Went from nice to super cocky , “you own your own business , I have to answer to my boss , I’ll pay for it out of my commission” and never showed me around my new vehicle , or features , or how to input door codes , etc. 1,600 miles and I’m experiencing a wheel shake , super duties are known for, I’m being told it’s from my ladder rack that’s now been on three trucks , and I have had a rack on every truck I’ve owned since 17. Picking up my vehicle I was greeted with more attitude asking if I could be receipted to be on my way, like I was bothering him. I was super excited to be buying another ford suoerduty , but my car buying experience was a complete let down. I was always told to steer clear of this place but I gave them the benefit of the doubt since they’re local like myself. I was also told by my mechanic that they would come back and tell me steering was fine and that he stocks a $700 stabilizer that goes on every ford truck he’s ever dealt with. Needless to say I will no longer use this dealership or service center.
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July 2023 by Sister Euphoria
From Ryan, to Mark Galiazzi., Anthony Zappile and Matt Ricci - they made buying easy! They worked with difficult circumstances and made our purchase painless- dare I say, it was a lovely experience? These folks rocked it. Couldn’t recommend them more! We’ll keep using them for service, they’re pro’s and we highly recommend! Thank you Ace!
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June 2023 by Joaquin Vasco
Our experience in this dealer was quite good. We enjoyed the time we spent with Joy, our salesperson. He was extremely nice and helpful with us, besides the other salespeople inside the Dealer. Thank you everyone, it was a good and sweet experience to us. Now, I know that I didn't make a bad decision choosing this dealer to buy my first car ever!
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June 2023 by Owen Mccann
Ace Ford is a very good dealership to deal with. It’s our first time buying a new vehicle there and our salesman Mark. he was excellent. He showed us all about the vehicle paperwork very good very good salesman and my husband and I are both very pleased and I would recommend Ace to anybody.
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June 2023 by Mike Mulligan
I've been taking my vehicles here for 18 years. Brian has been there from the beginning and is the most old school professional customer service manager! He goes above and beyond to help his customers. I've always had small conversations with him about vehicles,repairs, etc. and he truly makes you feel like a valued person and customer.
