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February 2024 by Tina F
I've been meaning to leave a review since we've had to say goodbye to our beloved 17 year old cat, Prince. I didn't have any expectations about how that process would go and what it would be like but the employees at the Deptford Banfield certainly exceeded any idea I would have had. From the moment I called, Faith was empathetic and sincere and had so much patience with me while I cried over the phone to her. She answered all my questions. Hands down I've never received such care from a stranger on the phone. She deserves recognition for that! The vet, Dr. Dence was exceptional in the whole experience. They knew how important it was for me to allow him to have his last meal so they offered multiple things to have my cat try, who was no longer really eating. Even the smallest details meant a lot to me as they had set up a cozy bed for him and gave us all the time in the world that we needed. I was especially touched by the gifts we received...imprints of his nose and paw, and a clay pawprint keepsake. I'm still so touched by how sensitive and caring they all were in our time of grief. Thank you, Banfield.
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January 2024 by Layla B
In December, we had to put down our sweet, loving dog Kira after 12 years. Banfield staff was kind and accommodating, as she had lost her ability to walk, they carted her in through the back and made sure there was a blanket set down for her.My baby girl enjoyed a bowl of treats before she went off to the Rainbow Bridge. The nurses and doctor who helped her transition were so friendly, as well as compassionate. I had her cremated, and her ashes and paw print were returned to me beautifully, including a very kind condolences card signed by the Banfield staff, as well as a bonus nose print, which was so kind of them to do.To Banfield staff, thank you so much. You are very kind and loving people, and I'm glad we trusted you with our Kira's final moments. ?
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January 2024 by Cecille VanLeuven
Staff very friendly and caring towards Red our Chihuahua
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December 2023 by Ann
The doctors were wonderful, kind and caring . Image of excellent care of our 20 year old cat ?
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December 2023 by Tiffany Pezzano
We had to put our family dog down a few weeks ago and the way the staff treated us was incredible. Everyone was so kind and gentle with us and our Bonnie. They explained everything before they started. They laid a blanket on the floor and gave her treats while she was sedated. We were able to snuggle her and tell her how much she meant to us while she crossed the rainbow bride. Today I went back to pick up the ceramic paw print that they made. The print was perfect but they also gave us a card with personal messages from so many staff members and a few extra paper prints with Bonnie's paw and nose prints. I can't tell you how much these acts of kindness mean to our family. Thank you Banfield for taking care of our beloved Bonnie and for going the extra mile for our family.
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October 2023 by Paul Simon
I recently used them for the first time about 2 weeks ago. They saw my 13 year old little buddy Papi Chulo a chihuahua / shih tzu mix. Correctly diagnosed he was having an allergic reaction. Prescribed the proper medication and it cleared up a lot. My only issue is the prescriptions. Unfortunately Papi isn't all the way healed and for some reason only had 7 days of Rimadyl which helps with pain and itch. Once they were gone. Papi's back to chewing. Not even a refill yet the Apoquel has 3 refills. It's for helping him stop itching but it doesn't seem to do anything. So I need to call Monday. 4 stars for now but if they try to bleed me for more money after a $275 dollar visit two weeks ago. I'll be sure to re adjust.
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October 2023 by Jeanette Ercag
Made an appt for my dog only to be told my son because of dogs insurance had to give consent. Dog is blind. What a hassle thanks
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October 2023 by lily cohen
The best. I'd never go anywhere but Banfield and Deptford is the best location. I come from Philly because they are so good.
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October 2023 by Joseph Sanchez
They were kind new alot of information had alot in stock and the prices were lowwww
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July 2023 by Joseph Brown
The staff at Banfield are very pleasant and experienced. The customer service that I experienced was second to none. The care they provided for my dog was excellent and heartfelt. I highly recommend Banfield.
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March 2023 by Louis D'Alonzo
We were having problems with the Banfield in south Philly which turned out to be real bad but I won't get into that now. We found the one in Woodbury NJ and WOW what a difference. We were greeted by Robert and all our issues where taken care of in the first 5 minutes. This is our new go to vet hospital. I would recommend them to my friends. One last thing THANK YOU ROBERT
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February 2023 by Black Gummy Bear
Typical sterile corporate setting. Cram too many appts in like all other doctors. Like other reviewer there's better small places nearby. Don't know why I didn't move earlier.
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October 2022 by Robyn Kaile
No complaints always take good care of my fur babies. Optium wellness plans are very helpful.
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October 2022 by Crystal Cox
Rarely open, appointments are hard to get. I was not able to get any service from here. I went to urgent care who were excellent.
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August 2022 by Jessica G.
This place is TRASH. Do not go here. Do not sign up for wellness plan. I signed up 12 years ago when my golden puppy was 8 weeks old. They were great until about 5 years ago. No appts. No call backs. My sweet boy was dying and they couldn't even be bothered to call me back to discuss euthanasia options. After paying for 11 years and visiting this place 30+ times. They lost his blood work and still don't have his cytology results from 11+ days ago. Negligent, useless, harmful, careless. Trash. Run away from this scam. They only care about their monthly fees.