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August 2023 by Dessie Thomas
Amazing customer service. Supervisor squeezed me in last minute. Brooklyn and staff are the best.
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August 2023 by Mike D.
If I could give zero stars, I would. Placed a same day delivery order actually to be delivered the next day. Delivery time came and went, no order. Called the store to see what was going on, and was told that they had no order on record. But, I was able to see the order online. Despite having placed it over 24 hours ahead of time, the status still showed only as "created" with no further update. Finally got a "manager" on the phone who told me that Doordash stole the order and I had to call them. So I called Doordash and they say they don't know what I am talking about and that I need to call BJs back as they never received an order. So I speak to the "manager' at BJs again and he says he's going to look into it and call me back. 5 hours later, no call and no update. So I call him back, and he tells me it is an "IT" problem and that they need IT to release the order. He will call me back. I wait until this morning as I heard nothing back overnight and log in and see the order is "cancelled". So here I am 3 days later with no food for my family. Called BJ's corporate and they tell me they can't do anything about it. Not once did someone from BJ's call me back with an update. Not even an offer to waive the $14.99 service fee if I wanted to re-place the order. Customer service at it's worst. After being a customer for 25 years, I am done with BJ's. Taking my business to Sam's Club.
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June 2023 by Hayotjon Mardonov
The service is closed early than closing time.
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May 2023 by Smart Fruit Bjs
The store is Clean the employees are great! I am an outside vendor that sells Smart Fruit come in and give my product a try
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April 2023 by Margaret Johnson
My car had two flat tires. I had it towed to the Deptford center locationI experienced the most phenomenal customer service. The manager Brooklyn and two other wonderful technicians took exceptional care to help me in my situation. They stayed after hours even when there was a warning of tornadoes. I am so grateful that they were there in my time of need and I was able to get home to my family that night with two new tires.What a special team! Great job!!
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April 2023 by Amaya Robinson
slow service…had to wait 2 hours just to get one of my tires changed.
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March 2023 by Dior Amor
AMAZING SERVICE THEY WERE ABOUT TO CLOSE AND STILL TOOK ME ANDDDDD GAVE ME A GREAT PRICE ?? ASK FOR VON
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January 2023 by Amy Harris
Had new tires installed. Easy, simple, and done in literally like 30 minutes. I’d come here again.
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January 2023 by Lynn Sweeney Handley
Bjs has very very little beef today. Opened at 9am
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October 2022 by Haddonfield Groomer
Need to treat their loyal long time customers right. Not punish them when they slam them by automatically upgrading their memberships and then being surprised when the customer gets upset and confused
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September 2022 by Mark Gates
EDIT: I followed up with manager and they agreed to make up to their mistake. They are replacing old tire with new as there was mistake from their end. Atleast after week of follow up, happy ending.Original Post:I would like to rate negative for the service received. Flat tire repair was completely missed by person and he put repair next to actual puncture. I had marked where nail was and after fixing it was still leak and have to replace tire now.While putting tire on, guy messed up two of stud nuts. Not one flat tire repair costing me more than $500.May be old staff was good but not current staff. BEWARE and stay away. I am never going there.
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September 2022 by Marcia M.
So.... I've been to this location twice this week. This is my local BJ's and it is clean and well stocked. However, both visits the employee at self checkout with the huge eyelashes ignored customers while eating a lollipop and gossiping with another employee. Watched me as I picked up a case of Snapple and didn't even bother to come and scan. Then today, she had a change in her snacking preference and ignored customers as she ate a candy bar. I would love to see at my next visit that she has been reassigned to stocking cases of water to make up for all the hard work that she's not doing now. That would make my day!
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August 2022 by Nancy N.
BJ's Gas Promotion is very deceptive. They have a current promotion for 50 cents off per gallon of gas at the BJ's pumps if you spend $100 in-club on the same day. So I spent $191; but since my gift card purchase couldn't be rung up using the self-checkout feature, I totaled up my other purchases and headed to an in-store clerk to ring up the gift cards. This left me with two transactions: one for $93 and another for $98. Shortly thereafter, I noticed that the gas discount wasn't applied to my purchase at the pump, so I returned to the store to speak with a manager. That's when I met a very rude person named "Kimberly" (per her nametag) who flatly informed me that the two transactions needed to be combined into one for the gas promotion to apply. I asked her where that was posted, and she replied tersely that "it's in the fine print." I asked to see the policy with the fine print, but she said that they don't have a copy at the customer service desk; that she doesn't need to read the policy to know what it says but that I could "go look at one of the signs or something" in the store which I promptly did. The only fine print on the in-store signs, (aside from a general "Visit BJs.com/gas to learn more") said, "Gas discount and purchases must be made on the same day." There was nothing to indicate to an in-person shopper that there was an important additional requirement not being disclosed on the big in-store signs. In fact, by posting, "must be made on the same day," it's almost as if they were hoping to trick people into not qualifying. This store is on a downward spiral, getting a little bit worse every day. "Rude" doesn't capture the attitude Kimberly displayed towards long-time members. My husband and I returned our order.
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April 2022 by chris l.
For one it's not as cheap as other wholesalers. Second they actively make the process more confusing and difficult and have pretty poor customer service. They break up the line and scatter the guests, so there's a good chance the people you finished shopping 10 minutes before will be checking out before you because there's no way to tell which lines are going to move quicker, and much like on a gridlocked highway I always pick the wrong lane. It wouldn't be a problem if they just allowed people to wait in line normally. You also will need someone to come by every third item to scan their card and tell the system you're not stealing, and you'll have to wait about 2 minutes for them to come do that while a line of people behind you are upset because people that were behind them are now checked out and leaving.
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March 2022 by Nancy Hughes
The service received was exceptional. An unexpected trip to the tire center turned out to be easier and faster than expected. Lewis and Brooklyn were pleasant, friendly and knowledgeable. I will absolutely be a return customer.
