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November 2023 by Tarek Mousa
Was told Christopher is the only banker available and 11:30 he has to go to lunch no and cannot see me at least one hour if I can come back-as if I have nothing else to do!!!Inquired about any other banker to help and was told “NO”Terrible customer service
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October 2023 by Ernesto Guzman
rude workers, planning on changing branches because of disrespectful behavior
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May 2023 by Rose Maria Avena (BellaRosaMariaBoutique)
This Chase Bank has improved and am very impressed with the staff team etiquette, professionalism and collaborate environment.This gives me good vibes and also great for the consumer confidence to continue banking here indefinitely.The Relationship Banker Edson Moreno is responsive and reliable. The manager, license banker and tellers are amazing as well. So happy to bank here and definitely recommend consumers to bank here at Chase.I been banking with Chase for many years before the Sandy storm of 2012. I never forget the Sandy storm of 2012, and I could not get access to my funds at another commercial bank for two weeks. And Chase bank was the only bank around the region that was available which convinced me to change banks.In addition, Chase is constantly improving its financial services and banking features and it has many benefits like:1) Plenty of free parking and accessible handicap parking. 2) An indoor ATM safety for after hours while the door behind you is locked. During business hours, you can use the ATM inside and it has enough space and privacy for you to conduct your banking safely and secured. 3) Chase Bank is the biggest and top #1 bank in America 4) FDIC insured 5) Hard-working dedicated diversified staff team which is a wonderful combination. 6) And last Chase banking offers the Chase referral bonus and the most valuable credit card points. I have the IHG MC and every year I get the anniversary hotel free night. Love it! 7) Final tip! When shopping on Google using Chase Cr Cd do not forget to view the offer percentages earned from the stores. And also sign up for Coupon & Cash Back shopping reward apps like Honey and Rakuten and many more...
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October 2022 by Jonas Guzel
Terrible customer service. If you want to feel worthless, you can go here without wasting time.
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August 2022 by Christina Arvelo
Horrible experience, been there 3 times in less than 2 weeks because of account fraud and unnecessary account holds and trying to close the account. After a third visits with multiple calls to customer service and being sent away to another branch and bringing my parents in to verify their personal checks and me (apparently they find it outrageous for middle class Hispanics to have a happy financial standing) they where able to return the money that was used unauthorized and take the rest off hold but refused to close my account. They continue to give me a run around with the issue so I will visit the branch every day until they do. If they insist on making it impossible for me I will make their lives impossible too.
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July 2022 by Masuma A
I clearly explained to the teller I was looking to deposit cash in a parent acckunt. What does she do? Deposit a large amount into the incorrect account. Worst branch in the area.
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July 2022 by Jack Alom
Good location in quiet neighborhood, though I preferred my closer to me, Totowa location. Alas, it closed 4 years ago.
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June 2022 by K. S
I usually don’t review many places but I felt the need to do so given my experience. I went for a withdrawal and realized I did not have my wallet. However, I had my US citizenship and some utility bills. The supervisor there (a middle aged African American lady) was raising her voice at me, talking to me in a condescending and demeaning way, and basically insinuating that this was not my account. No person should ever be treated this way, this is the example she gives to the staff. No wonder this branch has horrible reviews. Save yourself a bad time and go somewhere else.
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June 2022 by H Chy
Normally I love to go this location. Everyone seems to me very helpful and nice. But recently they got a cashier name ( Jenecis) she is very rude to me. She don’t know what is the customer service. She don’t have sense of customer service and she is unfit for that kind of corporate culture.
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March 2022 by Jonatan Santana Villega
Bad service no friendly long waiting I’m really disappointed with this location
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November 2021 by ILLUSIONZ AUTO
I usually only leave reviews for a restaurant of some sort. And I am a very patient person but this has got to be one of the slowest Banks I have ever been to and I just moved to this location thinking that okay better neighborhood, a better Bank. Unfortunately I have been here two times within this week and they have only one teller working and I have been in line both times over 25 minutes and didn't even get to the teller. Very inconvenient I can't imagine what a Saturday is like coming to this Bank
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November 2021 by Joanna Mera
I usually don’t review many places but I felt the need to do so given my experience. I went for a withdrawal and realized I did not have my wallet. However, I had my US citizenship and some utility bills. The supervisor there (a middle aged African American lady) was raising her voice at me, talking to me in a condescending and demeaning way, and basically insinuating that this was not my account. No person should ever be treated this way, this is the example she gives to the staff. No wonder this branch has horrible reviews. Save yourself a bad time and go somewhere else.
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September 2021 by Jordman Paterson
I will never go back again and I’m really looking to close my account and go to another bank
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September 2021 by Jordan USA
Very bad service
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August 2021 by Fathama Chy
Normally I love to go this location. Everyone seems to me very helpful and nice. But recently they got a cashier name ( Jenecis) she is very rude to me. She don’t know what is the customer service. She don’t have sense of customer service and she is unfit for that kind of corporate culture.