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February 2024 by Elaine Sargent
Most techs are good, tho the owner’s wife is very nasty and all talk behind your back in their language. The owner Richard isn’t nice either, unpleasant place! Beware.Will not go back. Many other salons.
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February 2024 by Vickie Izquierdo
This is something I really don't want to ever have to do. But after a week and it settling in more and more what happened to me I felt it was important for me to do this. Maybe the owner Richard will see this and make some changes. I'll start first with the way they handled the unexpected leave of one of their best and most talented nail technicians Annie. They didn't tell anyone. I called and made my appt and they told me Annie was on vacation for a few months. I found this odd b/c the last time I saw her she never mentioned that to me. I said ok and made an appt with someone else. When I got there my nail technician told me Annie quit and they didn't want to tell anyone over the phone. Maybe bc they didn't want people to not come back b/c i was in fact going there b/c of her. I found a new tech I liked and have been going for months. Fast forward to last week. I called on Monday to make an appointment for Wednesday. I asked for Wednesday b/c the rest of the week I was working later. I realized after the fact I never got the text confirmation I always get. Wednesday came around and I left work a little early so I called and I asked if I could come in any early since I was out early if not I'll go home and change first etc. The woman who answered who I have never spoken to before told me I missed my appt it was Tuesday. I said I think that was a mistake b/c I wouldn't have made my appt on Tuesday b/c I work late, she told me I was wrong an started to get agitated with me raising her voice. We went back and forth a few times saying the same thing, then she said " you made mistake and she waited for you and you didn't come, your problem" I was now upset the way she was talking to me so I asked her nicely , "i'm sorry I didn't catch your name?" she said " you don't need to know my name" and hung up on me!! I called back again she answered I asked to speak to Richard the owner and she hung up on me. I called again she answered again, I said I asked to speak to Richard and she hung up again. I called 5 times, then she BLOCKED MY NUMBER! I drove there and I was so mortified b/c I'm sure there were people there listening to this. I walked in and asked to speak to Richard privately, He walked over the the front desk and I started to tell him what happened he said he heard the whole thing. So he heard this and didn't intervene? I told him I have been coming here for 15 years and he said I know you have and said I'm sorry do you want someone else to do your nails now? He said the woman who answered left. I agreed to get my nails done now I wish I hadn't. Some woman I never met or saw did my nails, didn't do a great job, changed the shape of my nails and then when I went to pay I was charged 10$ more then usual for the most simplest design. Richard didn't take anything off of my charge after what his employee just did to me. Not only did he not take anything off but he charged me 10$ more then usual. I have referred dozens of people her, tons of family and I am now leaving this place and will bring my business and anyone I know elsewhere, This was just unacceptable. How can I go back after a women yelled at me, hung up on me 5 times, blocked my number and Richard the owner had to unblock me before I left so I can call and make my next appt, which I will not be doing. Sorry for this long story but I feel its important to share this kind of experience and especially after seeing so many bad reviews, I know it's not just me.( Picture is the mediocre nail design I paid 10$ extra for. as you can see the nails look like I've had them on for weeks it's been 1 day. )
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February 2024 by R Caiazzo
My daughter was going to this place for her acrylics, Kim was ok, but once, one of the nails snapped out the very next day. The main guy there fixed it. He put a bulky nail with a totally different color (the nails were salmon and he did a pink nail) he didn’t want to admit he made a mistake, he even said that the color of the nail will change the next day. He was very rude, he charged us to fix and he didn’t want to hear anything. Now we go to the place close by. Very nice service, polite, and better quality nails, same price.
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January 2024 by Antonia Valli
Not clean. Inexperienced. Unable to translate in English. Very rude .I worked close to the salon a decade ago and it was owned and operated by different people . Tried it because I was in the area… never going back
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January 2024 by Alivia W
First time here and never coming back. They did not do any nail prep or file properly. All my nails are different shapes and sizes. After spending so much time trying to correct and show the nail tech what’s wrong, it just became too tiring. I shouldn't have to tell someone how to do their job. Save your time and money.
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December 2023 by Latisha Adams
I'm a new customer to happy nails. I've Been going around 3 or 4 months now. I've believed to have a good relationship with my nail technician Khloe until today. I have gotten my nails done on Thursday my nail broke Saturday morning, I called to let her know I'll be there Monday morning. When she came in she was so dismissive she really wasn't interested in what happened to my nail, she told me I will have to wait, because she doing a full set, I said it's only one nail .she said then some one Elsa can fix it, I couldn't believe she was being so rude. Don't waste your time it's a lot of other salons. Run for the hills.
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October 2023 by Puli
Loved my nailsChloe is the best
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September 2023 by diana monaco
I was a loyal customer of Happy Nails for over 5 years and scheduled a gel manicure religiously every two weeks. I recently received a gift card for my birthday and attempted to use it to pay for my nail services. I was told that the gift card had no balance and that someone apparently used it the day after it was purchased. Confused as the card had been in my wallet since it was given to me, I asked to speak to the owner for assistance. Instead he immediately began loudly yelling at me and accusing me of being a liar. I asked him to lower his voice but he continued to bang at his head and scream about me in his native language, drawing the attention of every technician and patron in the salon. This went on for what felt like an eternity. I was completely mortified. Needless to say, the gift card was not honored and afterwards I drove directly to their competitor where I received excellent service and more importantly, was treated respectfully. What a disgusting way to treat a long time customer!Service: Acrylic nails
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September 2023 by Joanne Denicola
My whole family, including myself have been going to this salon for years. After the owner, Richard, treated a family member with disrespect and extremely rude, yelling at her in front of customers (which I have noticed he has done so in the past with multiple customers), I will no longer go to this nail salon. It’s a shame because the nail technicians are great, however, the owner has no customer service skills. Also, when you call to make an appointment he basically rushes you off the phone. Extremely rude! You would think with all the competition in town, they would try a little harder to keep their loyal customers!! I highly do not recommend this salon, you are not valued as a customer, you are just viewed as dollars. I have since switched to a new salon in town and couldn’t be happier.
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August 2023 by Elainy Pérez
This is the first time I take the time to write a bad review but this cannot be happening, specially in a place where you basically are supposed to treat your clients in a respectful way. The manager, which is only male working there literally hung up on me while I was asking him for an explanation of why my mother’s appointment was changed to 12pm when she booked it for 4pm. Besides of being disrespectful and having made a mistake and put the wrong time, he did not even offered me a solution. I had to booked a new appointment for my mom with other girl and after my appointment was confirmed, they called me back within 8mins to tell me that they were sorry but that person was actually busy… I was amazed!That happened to my mom but I also had a problem with one of the girls nails tech, Kelly. She was extremely rude and even yelled at me when I told her that I didn’t like the design and want it to be remove (I offered to pay extra cash) and this lady just screamed at me, telling me that I was wasting her time and that she wouldn’t take me again. I never had a problem with her but I was not happy with my nails and decided to speak up and she treated me like I usually do this kind of stuff to her and she was just tired of me.I felt horrible and I was going to just forget and go to another place but after today … I couldn’t just not say nothing. They really need to work on their customer service and treat clients as they wanna be treated.Service: Acrylic nails
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July 2023 by Anderson Anderson
Upsurd! Upsurdly Great! OMG! I'm worried I can't move from this area because I've never had such great fun nails.
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July 2023 by Melodie LV
I’ve been seeing Helen for years. She does a fantastic job with my gel fill ins. The salon is usually busy, its best to make an appointment
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May 2023 by Alexandra Serrano
Nice, organized, and clean place, I always get my nails done with Chloe she does a beautiful job up to my expectations!
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March 2023 by ashley
Loved them! Good service and very good designs
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October 2022 by DK Revole
I had Kelly for a fresh new set of Halloween nails. I'm very picky specifically about the shape. I try to go for an almond, but almost stiletto. She was able to achieve the desired result. Use and show pictures just to be safe. I'll be back for sure. I'm delighted. Price was reasonable. There's a slight discount for cash which I always tip with, but next time I'll pay cash all around. I had an appointment in advance & it was taken 100% on time.Service: Acrylic nails
