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April 2024 by Charlie R.
I had visited few stores before stopping in . It looked expensive from the road and I was hoping to do some business with a smaller shops expecting greater expertise and to support them . I have to say I was totally wrong about the pricing and I've never met a group of more educated and experienced sales people and almost any line of business. I moved around areas and each person quickly asked if they could help me as able to quickly through this pros and cons and why they liked each of the models and manufacturers. Despite having such a large amount of inventory they were able to help me quickly make up a decision I'm extremely happy with . Was able to find one at work perfectly for my combination of eyes and and size . I thank them very much and it will definitely be back to do business again
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March 2024 by Stephen H.
Upon entering the establishment, my wife and I were disappointed by the lack of acknowledgment and customer service. As a African American and a member of Law Enforcement, we were not greeted or acknowledged by any of the five employees present. After being in the store for over 15 minutes, we were surprised when other customers came in after and were greeted and assisted.
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February 2024 by Jae J.
I interacted with this shop since it is closest to where I live to get some information on guns I was interested in. Every time I came they were extremely rude and wanted to end the conversation immediately. I understood the first time I came, it was definitely crowded and busy. However, I came several times after that when no one was around and still the service was terrible. I took my questions to some other place and I bought my gun with them. I guess if this place doesn't see you as a customer they are not even going to bother with you. I will not recommend this place to potential gun buyers.
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February 2024 by J S.
Michael Sr. was professional, polite and knowledgeable!! He made my experience GREAT, if you're looking to purchase a gun from someone you can trust and receive great service... See Mike Sr.!! Ottomanelli's Great experience!!!
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January 2024 by Raven R.
I came here for the good reviews, and I truly don't understand where these good reviews are coming from. I have been to the physical location twice and both times the men were simply rude and unhelpful. Both times I waited over five minutes to be acknowledged. I then called to get information and the person on the phone who I have his name but I'll be friendly and not say it made a snarky comment to me and then put me on hold for 10 minutes. I have the timestamp to prove it I then had to hang up and call again. I regret spending over $1000 at the shop. At least I now learned my lesson and I'll be buying my Bullets, gun cleaning kit and gun safety box elsewhere.
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January 2024 by Jacqueline D.
Had a great experience with Dave M. He was very knowledgable about the gun I was purchasing. He was kind and patient. It was a pleasure dealing with him and the rest of the staff here.
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October 2023 by Dustin Burnham
Dave and Dave B were super helpful with buying my first Smith & Wesson, knew their info and kept it real. I went with a friend so it helped ease the transactions. Will definitely go back to get some goodies & ammo
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October 2023 by Is Cast
I had the worst experience at Ottomanelli's Sporting Arms in Paramus. I walked in the store about 2 weeks ago to get a front grip for a rifle and their customer service was terrible. The employee their (heavy set male) did not conduct himself in a personal manner, he had such an attitude. I really felt not welcome there. I then purchased the item in cash and the heavy set employee insisted on getting my ID because I was a new customer. I told him I was just there for the item and nothing else, why would and ID be required for that. He then told me that I was not going to be given a receipt. I paid and walked out the store without a receipt. Once outside near my vehicle, a different employee walked out and handed me receipt. I asked why did I go through all of that and what was wrong with your employee. He answered , "Sorry that guy is a clown." I was very disappointed and will never return to this store.
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October 2023 by Gunnar K.
I don't really understand some of the negative comments here. Not sure what people are looking for from sales staff. It's a gun store. It's serious business with serious people. My first visit here. I was acknowledged upon entering with a hello. I was asked shortly after that if I needed help (by Paul). When he wrapped up what he was doing he gave me his attention and showed me (close) to what I was looking for. Offered alternative for me. While nosing around two others asked if I needed assistance. So my experience was right on par with a good service model. I even bought a few things I wasn't really needing in thanks for the experience. Plus the prices seemed fair. So yeah, 5 stars from me.
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October 2023 by Eddie D.
Bergen county's great shop for toys for the big boys. They have so much selection and give good advise for new comers with good service, no nonsense and get down to business motto. Guns are priced fair, would recommend this place.
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October 2023 by Michael Todd
Great store, amazing customer service and full transparency. As a business owner knowing the importance of great customer services, I appreciate and value it as a customer.Everyone is the shop is welcoming and helpful. Whether for an avid collector or a first time purchaser, I see the same leave of care across the board.Being a first time owner can be very overwhelming and intimidating. I can appreciate the fact that they always take the time to educate and guide new owners.Many shops are merely transactional, this shop wants to build a relationship for life.
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October 2023 by D Jones
I have shopped at Ottomanelli's since they were over by guns for hire in Woodland park. I was a repeat customer, until my last experience. I picked out a firearm to purchase VP9SK OR. From the time I picked it to the time it got from the back to the register, the gun changed to a VP9SK, not Optic ready. Of course, being a repeat customer and having purchased multiple firearms, I never checked it. Needless to say, I purchased the wrong gun. They refused to correct the error. I ended up stuck with the wrong gun. I'll now have to sell a new gun as used for half the value. And repurchase the correct gun. WOW... i spoke to other retailers that said this was a honest error that could have been corrected with reasonable understanding and a phone call. Needless to say that will be my Last time shopping there. My opinion, they are a wonderful establishment, clean, big, very good stock, however, you can't assume they are perfect. You better check, double check and check again before you walk out. Don't make my mistake.
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August 2023 by Michael Rullis
Shop is clean and beautiful. Staff are friendly and helpful. All of their stuff is TOP quality. I was waiting for a reasonably priced .308 or 30-60 rifle bolt or semi. Eventually they had something on the shelf I fell in love with, a Ruger SFAR. Was only $100 over MSRP which is fair. I've purchased an M&P sport 2 at a different shop for close to $300 over MSRP, so $100 to keep th store open is more then fair. Their ammo is fairly priced as well. After shooting 100 rounds through the rifle I realized my stock was too short. Just called up and they said Jimmy the gunsmith could take care of it no problem. Awesome customer service, great inventory, friendly staff. The owners Mike and Mike are great people. God bless you guys and the team
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August 2023 by Howard P.
As a first time gun purchaser I did as much research as I thought should be helpful. There are thousands of videos and articles, and every friend, and friends of friends, that has a firearm hasn't held back on offering up advice. Frankly, it's been overwhelming and I have taken pause as I overthink and thus postpone my next buying decision. And then I met these folks at Ottomanelli's where I've been able to start a conversation about any firearm topic. Frankly, looking back on some of my questions, and my sheer ignorance, much of which persists, not once did they laugh, at least to my face. They have been incredibly forthcoming with information. They engage with me in conversation and the folks working there each join in happily, sometimes contradicting, quite professionally, their coworkers as they discuss, yes discuss, the merits of what, when and where. I met Tom on my first visit, about as honest and kind as one could ever hope to meet, irrespective an environment. He provided me with my very first range lesson, the ins and outs, the continuous focus on safety, the joy of doing things properly. Not a single critical remark was delivered, simply how to make the necessary corrections and why those corrections were necessary, Then there was Dave who has a wealth of information, knowledge of the 'process' for acquiring, details about each item and with a non-nonsense approach while business is underway. And, like a switch when the serious business is complete, is extremely nice and quite hilarious. That Jekyll-Hyde approach is exactly what's needed to make sure every i is dotted, every t crossed. Simply put, a wealth of information and a good banter buddy. And then there's Mike O., the senior, one of the owners, that has been an absolute delight to engage. Of course he's knowledgable with decades of experience and detail, including how to run a clearly successful business. Finding the right people to handle the business on a daily basis is as much of an art as a science, and Mike Sr.'s expertise on selecting and mentoring these folks is an extraordinary feat. Kudos. I look forward to visiting with these folks, asking my inane questions, being set straight and heading home with far more knowledge than I expected. Of course, now I expect it each time I pay a visit.
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August 2023 by Brian Peterson
Great experience at Ottomanelli’s as always. The store has great inventory, and the staff treats you like they have know you forever and always there to help with all your needs. I always go to Ottomanelli's for my firearm needs. Dave and Mike Sr helped me this time I went. I told Dave what I was looking for and he helped with all my questions we joked and laughed and had a great time. If your looking for anything I'm telling you go to Ottomanelli's you will not be let down and you will be like me and never go anywhere else.
