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December 2023 by Admin Mid
Great company!!! They did a perfect job with not a single issue. Affordable price. Good service. Would use again.
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December 2023 by B.P. A.
This company was the best custom closet company I have ever worked with and i have worked with a few including the biggest one around (no names). This company was referred to us by our designer's and we trusted that they knew there stuff. We were so happy we used them instead of another company. They were quick to come down and measure and designed 3 really nice custom closets in our house. One was a small guest closet, one was a play room simple closet with just cubbies and some shelves and the other was a giant master bedroom closet. All turned out great and we have not had a single issue with any of them. The colors are great and the finishes are perfect. The people who we dealt with were all super nice and professional and the costs was pretty low compared to prices I have paid in the past.I think the thing that I was equally impressed with besides the closets themselves is how they dealt with a request for help a year after install. I realized a year after install that I would like less hanging and more shelves in one area of my closet. I emailed them to see if they could help me out and made six more shelves for me at a super cheap rate and even offered to drop them off at my house for free. I couldn't be happier with the company and the people working there and I would definitely use them again and recommend them to anyone who needs custom storage solutions.
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November 2023 by marissa watkins
We used Innovative Closet Design during a remodel to outfit the primary closet and add built-ins to an office. We had high hopes after visiting the design room, reviewing the plans and paying a significant amount of money. Unfortunately, what we hoped for is not what we ended up with. Parts were installed incorrectly, there was dirt and writing left of pieces, the wood glue used on every single piece was dirty. They came back to fix it which slightly improved things but overall, the experience with them was awful and the final product was not worth what we paid for. I would not recommend this company to anyone.
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October 2023 by Marissa W.
We used Innovative Closet Design during a remodel to outfit the primary closet and add built-ins to an office. We had high hopes after visiting the design room, reviewing the plans and paying a significant amount of money. Unfortunately, what we hoped for is not what we ended up with. Parts were installed incorrectly, there was dirt and writing left of pieces, the wood glue used on every single piece was dirty. They came back to fix it which slightly improved things but overall, the experience with them was awful and the final product was not worth what we paid for. I would not recommend this company to anyone.
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March 2023 by Christopher Mulcare
Very good designers and production people. You can just tell they've done this for a long time. Their experience is obvious....highly recommend them!
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February 2023 by Mike Weiss
So happyr with the design and installation. Thank you Bob, Mark and Don for doing a great job!Services: Closet design
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February 2023 by Caitlin Bracken
We had two frameless shower doors and multiple walk-in closets custom installed by ICD and could not be happier with the results. We also had several small closet systems installed (coat closet, pantry, storage systems). Our designer interpreted our needs perfectly and maximized our closet space. Great quality and price and no details spared.After placing our orders, Eamon promptly reached out to coordinate installation dates that worked with our schedule. They called a few days ahead of install to reconfirm, which was appreciated.Ken and Vince arrived on time for the installs and were professional, courteous, and meticulous. They reviewed everything with us and left the work areas spotless, including wearing protective shoe coverings throughout our home.We will continue to use Innovative for all projects and highly recommend them to anyone. We already have a few additional projects planned with them for this year.
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February 2023 by Smriti Patel
We have used Innovative Closets for all the closets in our home plus the pantry and mudroom. They weren't the cheapest but weren't the most expensive either. Liam was great to work with and addressed all my questions and concerns. I would hire them again. Our master closet with island came out great!Service: Closet design
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January 2023 by Ami Talkow
GREAT EXPERIENCE! The end product is incredible quality! Mark and Bob are amazing installers! They went above and beyond to do an excellent job. I have the most beautiful closets, mudroom and laundry room. Highly recommend innovative closet designs and be sure to request Mark and Bob as your installers! They were a pleasure to work with-their workmanship was excellent, but they were also a pleasure to have in my home! Top notch in every way possible.Services: Cabinetry & hardware design
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January 2023 by Lisa P.
I can't say enough good things about the team at Innovative Closet Designs. I had the pleasure to work closely with designer Michael Rifflard, whose excellent eye and great expertise ensured I made great design and materials choices. Michael's communication and handling of design iterations and my questions was superb. Eamon Smith made sure my install was scheduled and arranged well. He was flexible and very responsive throughout. Elliott and Donte were an amazing install team. They were very nice, on time, efficient , and skilled craftsmen and kept everything clean and organized. My closets and built-ins all look amazing and such beautiful materials. I am happy to provide the highest recommendation for Innovative Closets
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December 2022 by George Markman
I was asked to provide a deposit three months in advance for nearly half the cost of my closet and laundry room work. I also waited three and half months until I could be scheduled to have my work done. Just over twenty four hours before the work was to be done I received an email confirming my appointment and starting time. I was also told once again to have the closets empty, all existing shelving removed and my laundry room empty. This was all completed. The next day came and went and no one showed at my house. We started calling in the afternoon to get a status update and they said we would be rescheduled. My house is in disarray and I am not quite sure what to do. I would not recommend this business as this is not professional. I am seeking a fully refund and will never recommend this business to anyone.Service: Closet design
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December 2022 by Lisa Davis
The process was seamless from start to finish to design and install our closets. Mark and Bob did a fantastic job and were completely professional and left the space cleaner (and more organized) then when they got here. Thank you!Service: Closet design
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October 2022 by Lauren Pearlman
Terrific experience. Very professional. Installers were fabulous - kind, communicative, flexible on making changes, efficient. The end product is fantastic. Would use again in a heartbeat!
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January 2022 by Lucy Yao
My old closet guy sadly retired and sold his business to Innovative and introduced me to Shak. I already had measurements, pricing and plans for 2 closets.Spoke with Shak on the phone about adding more drawers, aka more money and we even talked about how materials pricing has increased and I acknowledged. Then no response for weeks. I emailed 3 times. I called twice.I’m literally begging to give this company a few thousand $ to install closets, when all the measurements and design/planning have already been done. 5 weeks later still no answer. I can’t imagine the service you’d get once you already give this company your money if this is how hard it is to get a new quote.We have little kids so was hoping to NOT start from scratch with getting new contractors in for quotes and new measurements but it seems we’ll have to. I will update my review if we ever get a call back with some kind of explanation and/or resolution.EDIT: made the mistake of giving them a second chance and allowing Shak to come back for a final quote adjustment. I emailed to say we are moving forward and asked when they are available to install. 18 days later, no response. The guy wasted his time coming back to our house and then AGAIN threw away $3k I was ready to hand over. Freaking unbelievable.
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August 2021 by Jayne Scolpino
Everyone I spoke with was very helpful and courteous. The shelving and draw materials are great quality, all of our closets were installed by Innovative Closet Design and we continue to be very happy with the product. The installers go above and beyond to make you feel satisfied with their work. I highly recommend them!!Service: Refurbishment
