Harbor Freight Tools is a store that offers an unmatched assortment of tools, including automotive, air and power tools, storage, and hand tools, at an unbeatable value. The experience can vary by location and visit. Some customers report that the staff is great, on point with customer interaction and service, and willing to spend considerable time helping to find needed items through a lot of work and configuration. They often have whatever a customer is looking for, with specific products like Ranger Heavy Duty Eye Protection being exactly what was needed for a job. Other experiences note inconsistencies. Some employees are not helpful, merely pointing in a direction for a requested item. Customer service skills can sometimes be lacking, with managers displaying poor interaction. There have been occasional issues with checkout, such as employees almost charging incorrectly or handing over items un-bagged, requiring the customer to retrieve a bag themselves, though this is noted as having gotten a little better. Despite these occasional service shortcomings, the store is recognized for having the necessary parts and tools that other big box stores do not carry, allowing customers to accomplish their missions for less.
Bought a fish tape to help with an RV repair in Cloudcroft. Harbor Freight has wonderful prices!!!(
June 2025
I went to the Alamogordo location. Alex helped me identify products that would suit my needs and was super friendly. He is my new best friend! Prices were great, quality is superb and the store is well stocked and organized.
November 2024
My favorite toy store. They have every tooll known to man.
