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October 2023 by Curtis & Lynn Prather
Reno Underwood did an excellent job! He spent the time with me that I needed, answered all my questions, and helped me find the perfect car! I absolutely love my new Honda CR-V and I appreciate everyone on the Casa team that got me through the process. Thank you all!-Lynn
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September 2023 by George Hash
I recently purchased a used vehicle from Fernando Vasquez at Casa CDJR Honda. The entire process was extremely smooth from start to finish and this was all due to Fernando’s attention to detail. Highly recommend Casa CDJR Honda to anyone in need of a new or used vehicle in the future.
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September 2023 by Cyndi Christenson
I had a wonderful experience with Fernando Vaquez at Casa Motors. He was able to show me several different type/brands of vehicles which led me to purchase a Jeep Grand Cherokee L. He answered all my questions and explained the pros and cons of everything I looked at the dealership. It was one of the easiest car purchases I ever made. All the staff were kind and helpful, never pushy as some places. If in the market for a new or used car, this is the place to go.
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September 2023 by Ian Cheslock
I had a great experience at Casa. I initially did a test drive with Reno, then finalized the deal with Gavin on a different car at a later date. I was very impressed with how well everyone worked together and that they were willing to work together. Overall great car, great price, great financing!
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September 2023 by Kay Wise
For many years Brandon has done a great job helping me and my husband with our cars . He is always so helpful and gets things done in a timely manner.
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August 2023 by Jim Fielder
Austin Welch did an excellent job from the beginning of the sale to the end. Even came to my house to add the garage door opener the vehicle came with.
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August 2023 by Gary Perry
Although this is a negative review, I do want to preface my comments by saying that the service advisor, Kepler, was extremely helpful in finally getting my service issue resolved. He gets 5 stars, but not the service dept. I recently bought a 2011 Jeep Grand Cherokee Overland with a 5.7L. I did not buy the car from Casa, however I decided to have some maintenance updates done like a transmission service due to the miles on the car. I initially emailed Casa, gave them the make, model and even the type of transmission it has and asked for an estimate to do a transmission service. A lady ( I won't name her) called and said it would be $245 plus tax. I scheduled the appointment for the following Monday. I took the car in. After a few minutes of them having the car in the shop Kepler came out and told me they could not do the transmission service on the car that I was quoted. The service on the car would be about $480 because of the transmission type and they would have to drop the pan, etc.. So, I agreed. Hey, people make mistakes even though my email told them the type of transmission I had. About 3 hours later I get the car back. Tuesday morning, I go out and there's fluid under the car on my carport. I back the car up and check the fluid. It's transmission fluid. I called Kepler and he had me bring the car in. They drove it and told me they couldn't find a leak that it was probably just residual fluid from the change. I drove the car home. Wednesday morning, I go out and there's another spot of fluid on my driveway. I can't get under the car due to recent surgery, but my neighbor was walking by, so he stops. I show him the spot. He crawls under the car and 30 seconds later emerges with transmission fluid on his hand and says, yes, the pan is leaking on the driver side near the front. I call Casa again and Kepler has me bring the car back again. This time they tell me that they will have to drop the pan and reseal it again. 3 hours later I finally get back home. So far, no leaks after the third trip (initial visit and two additional visits. Also, on Monday at my initial visit I asked for the cost of replacing all the spark plugs. I never received that figure. So, I've scheduled the job with a local shop in Alamogordo who gave me the cost estimate in a single phone call. I will not be having any additional service performed at CASA. If I absolutely have to have an issue fixed by a Dodge, Jeep dealership I will look elsewhere. As I said, Kepler gets 5 stars for his help, but CASA service needs improvement.
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August 2023 by Enrique and Reyna Garcia
We bought a Ram 2500 from this Stealership on June 28, 2023, however to my surprise I get a call from my credit union 3 weeks later wanting their monthly payment for the vehicle I traded in, I informed them that I traded in that vehicle but they said I was still responsible for the monthly payment until they recieve the payoff. I contacted my salesman Korey but management at this place has no interest in customer contact or satisfaction so to protect myself from late fees being added and late payment I made my payment even though the stealership had my trade vehicle already listed for sale online! So now I’m out that money because I still didn’t get it refunded by the credit union after the payoff because of the late fees and lateness of the payoff! To date I have yet to recieve a call from management for reimbursement for that payment and no apology either because they sent the payoff in an untimely manner! Never again will I buy or get serviced by this family of stealerships!
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June 2023 by Jan King
I purchased a car on Monday; was promptly met by a salesman (Reno Underwood) and was courteously shown to several vehicles and took a test drive. After two hours, I left with a new car. Thanks for the great service. The finance office was wonderful also. This is my fourth Honda I have purchased from Casa (formerly Desert Sun) . I am certainly a satisfied customer. Thanks.
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May 2023 by Theresa Neussendorfer
Loved the time spent while I was searching for the right vehicle! No pressure and everyone worked awesome together at Casa! Go see Saul Velasco and Lawrence Chavez! Loved the Customer Service!
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March 2023 by T Croom
Gavin, our salesman is very knowledgeable and helped us order our truck, frequently provided updates on it's build progress, and was very thorough showing us how everything worked when we received it. Saul, the store manager took great care of us as well. Very friendly staff, easy to work with and we would not hesitate to purchase another vehicle from them. Thank you CASA CDJR!!
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February 2023 by Michelle Armstrong
Have dealt with Jonathan for over three years now we have bought three new vehicles from him and he is the bomb. We love him and Saul and all the other people at Casa jeep. Thank you for an awesome experience.
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February 2023 by Simon Jemente Jr.
Fernando Vasquez at Casa Honda was excellent in helping us purchase our 2023 CRV Touring! From letting us know the vehicle we wanted was on it's way to delivering it he kept us appraised of the time frame. Overall, Casa Honda was great to work with without the hassle auto dealers are known for!
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February 2023 by Madyson Rupe
My experience with buying my first car was great with the help of Fernando! I’ve been looking for this specific accord for a while but they were always sold before I could even get the chance to look at it. Fernando held it for me so I could check it out. He was extremely helpful with the whole process and explained all of the features of the car to me and answered any questions I had.
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February 2023 by old nikij
I've been wanting a Tacoma for many years and I finally got one. Matt Owen was new, but very comfortable to work with. If he didn't know an answer to my question, he would take the time to get the correct answers. I really appreciated that. Jonathan Irick helped out as well and I really enjoyed working with him too.
