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February 2024 by Laura
Very timely. Excellent service.
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February 2024 by Budskrilla 2U
Fast professional service.
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February 2024 by Arden E
Friendly and Professional! The technician is amazing, I hardly feel it when she draws my labs!
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October 2023 by Anna Burns
I have been there twice. The first time, the tech was very polite and accommodated my request for butterfly needle due to so many vials to collect. Today, it was a different tech and she had an attitude and was rude. She refused to allow the butterfly needle and every time she swapped out a vial,(14 vials) she was rough and it was painful. Her name is CAROL. I regret that I didn't wait for the other tech, but I will next time.
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October 2023 by Stevie Ray
No way of correcting my address. the Portal is not working for me and 4 calls to Customer’s Service have provided zero help. I will not use Qwest Diagnostics again. There is no actually person to speak with to help and I am concerned my PHI and billing will go to the wrong address.
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August 2023 by Bekah H.
We had such a great experience with bringing out 2 year old to get blood drawn. Carol made us feel so comfortable and was caring for our daughter, making her feel more relaxed while getting the blood drawn. Great experience all around, thank you Carol!
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August 2023 by David Perrine
Quest diagnostic has the worst customer service I’ve ever experienced. Everyone here is rude and condescending when you talk to them. The phone never gets answered, when someone does answer it’s a call center, and they never get orders in a timely manner. Absolutely hate dealing with them for any reason.
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July 2023 by M E
Very rude, unprofessional. Choose a different lab for your candidate.
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June 2023 by Deb
Although I like the fact that you can make an appointment, it doesn’t make up for how rude the staff are. I witnessed Marissa being rude to an elderly patient. I felt sorry for the patient as Marissa was being really ugly. When she took me back she was rude. We all have bad days; just don’t take it out on the patients. You work in the healthcare field. There is definitely no care at this place.Looks to be trend with Marissa.
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April 2023 by Adam Hendricks
What a worthless company. We do drug tests but not for private people. They only serve Doctors or companies but won't do a drug test for a private person.
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November 2022 by lori chadborn
The front office staff and Nurses, have always been very professional and efficient here at Quest Diagnostics . I recommend this place to get all your laboratory needs done.
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October 2022 by Melissa Carter
By far the worst experience ever!!! This is the second time I've gone in and probably will be the last time. Staff was rude, didn't introduce herself, hardly said two words and when she did she was RUDE!!!!!!!! Find another job if you hate it so much. The only nice thing is the building was actually clean. Never again Quest!!!
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October 2022 by AC Smith
I honestly don’t understand where all these negative reviews come from. I’ve been going to Quest since they opened however many years ago and they’ve always been very professional with me. A couple of reasons I don’t mind going there is that they are organized, have an online portal to schedule appointments, make a payment and view your results. Plus, they aren’t Gerald Champion. I avoid the GCRMC lab as much as I can. I rarely get charged more than $25 for my regularly scheduled routine tests. Whereas, GCRMC charges me about $115 even with my insurance!To address a couple of the reviews, it is standard for them to need your debit or credit card. It doesn’t matter if you have insurance or Medicare or no copay. Your credit card is their insurance that they will be paid if your insurance denies the claim. Common sense.To the one complaining about people getting there after them and being taken in. If you had the forethought to make an appointment, wouldn’t you be upset if they took someone in front of you that didn’t make an appointment? And if you did make an appointment and was late, that’s on you. They have a schedule to keep.The reviewer that called one of the employees “the ugliest” is an immature thing to say. Until you are a perfect person, you have no room to criticize anyone for how they look. Looks have zero to do with how a person is.
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September 2022 by Jason Strausser
This was my first time going to Quest Diagnostics and I have to say that I was impressed. The entire place was very well maintained and cleaned. The procedure for checking in was new to me but easy to do and understand. Wait time was very short (as recommended by phone/site make an appointment). Staff was very courteous,polite and helpful. I'm definitely going to be using them for future blood work.
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August 2022 by Audra Smith
I honestly don’t understand where all these negative reviews come from. I’ve been going to Quest since they opened however many years ago and they’ve always been very professional with me. A couple of reasons I don’t mind going there is that they are organized, have an online portal to schedule appointments, make a payment and view your results. Plus, they aren’t Gerald Champion. I avoid the GCRMC lab as much as I can. I rarely get charged more than $25 for my regularly scheduled routine tests. Whereas, GCRMC charges me about $115 even with my insurance!To address a couple of the reviews, it is standard for them to need your debit or credit card. It doesn’t matter if you have insurance or Medicare or no copay. Your credit card is their insurance that they will be paid if your insurance denies the claim. Common sense.To the one complaining about people getting there after them and being taken in. If you had the forethought to make an appointment, wouldn’t you be upset if they took someone in front of you that didn’t make an appointment? And if you did make an appointment and was late, that’s on you. They have a schedule to keep.The reviewer that called one of the employees “the ugliest” is an immature thing to say. Until you are a perfect person, you have no room to criticize anyone for how they look. Looks have zero to do with how a person is.
