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February 2023 by Jaymie Secord
Our RV broke down in a very dangerous spot on a New Mexico highway. Took three hours for the tow to arrive, but I can't fault them for that - every business is short staffed these days and that's just how it is. When Kenny arrived to tow us, he was super friendly, knowledgeable, polite and funny. He clearly knows what he's doing. Like some others have said, the tow was a little expensive - $1800 to tow our RV about 90mins to Alamogordo, but at that point, I was just happy to be safe and in capable hands. Thanks Kenny and Cathy!Service: Special vehicle towing
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January 2023 by Chris Willis
they flat out refused to give me a tow. the owner said "I'm not sending my trucks up there call someone else". I guess 25 miles was too far on a busy day. left me stranded for 3 days before I got someone else.Service: Car towing
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November 2022 by Brenda Loper
My sons car broke down at allsups on indian wells it was towed by this company but when i called to ask about car they said they didnt have it. A few weeks later i got a letter from them for an outragepus bill and wow the had the car the wholr time!!! Rip offs!
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August 2022 by Amy Wilkerson
My daughter had to use this “company” bc of an accident, the Sheriffs Department were the ones to call a tow truck. It took them OVER 12 hours to tow her car to her house which was less then 20 miles away. Oh and the total charge was $355.00…freaking ridiculous!!!!!
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June 2022 by Dianne Stallings
Fantastic response time. An accommodating and pleasant tow operator. Made a frustrating experience so much better, and I felt they took great care with my truck.Service: Car towing
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September 2021 by Alicia Renea
It wasn't anything amazing. Just what you'd expect. AAA picked this tow service so it's not like I went out of the way for it. Average.
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August 2021 by Nolene Adams
We tried for an hour to get out car out. They said he would be there in 45 minutes to pull my car out of an icy ditch and he was there in 35 minutes. Very professional and had it out,with no damage, in no time at all. Highly recommend.Service: Car towing
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May 2021 by vince scarpa
Awesome people
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April 2021 by Jacob Hatch
As a newbie RV owner, I somehow thought it would be a good ideas to take my coach down a snowy mountain road with a 2x4 tow vehicle. I got myself into quit the pickle and these guys rescued me and my family. The driver (I think his name was Chris?) was awesome. He got us unstuck and then escorted me down the mountain road as I had to back up my RV 1/3 mile down a mountain road in the dark. He spent over 2 hours helping us. He was literally a lifesaver, I had my four kids and wife freezing with no hope until he arrived. Thanks you!!!!!!!
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December 2020 by Autumn P.
They were fast, friendly and helpful when changing our flat tire. I highly recommend their service.
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October 2020 by Nikole Matinzo
My mother was in an accident and went to try to recover items from my vehicle ! The police officer informed us nothing had been removed from my car & everything was gone !! Purses - perfumes - car fresheners! Everything and the woman said “it wasn’t her problem” what a fkn joke ! Avoid this place at all costs $
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July 2020 by Elmer Fudd
My insurance company called them and the dispatcher told me if I decided to tow it to a repair shop after I had it towed home it would not be covered as I had one tow a year. I've had my insurance for twenty years but she thought she knew more than I. Spoke to me like I was a child. So the truck came out but I have a 4wd and they wanted to have two tires on the ground. Would have ruined one of my differentials. Again they thought they knew more than I and my insurance company. I insisyed on the right tow truck. Then they brought it out. Next they said I could not ride in the cab and had to call a cab. Another half hour later the cab came and I paid for it to take me home. My insurance company took this company off rotation due to improper knowledge of tow procedure. And I think their revenge of them having to bring another tow truck was to not let me ride with them. A very disfuctional tow company.
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November 2019 by Flint L.
I had a great experience with Sundown. Or at least as good as you can have getting your vehicle towed. The driver arrived about 15-20 mins after my call and got my truck all set up very quickly. Had it to the service department about 5 minutes later. But the best part was the driver's demeanor. I had just come off a frustrating weekend of trying to fix my truck and was this close to burning it to the gd ground or taking a sledgehammer to the engine block. But after talking with the driver and noting this was the first trouble I'd had in over 4 years with it he was upbeat and like "if that's the worst you've had you're doing pretty good!" and helped me get some perspective back. So I put out the match in a cup of water and put the sledge hammer back in the tool shed and then they fixed my truck and everything was fine. It wasn't even that expensive.
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October 2019 by Jeremy Krans
Owner has been refusing to provide a copy of the receipt to my insurance company for a tow from July. My insurance company has informed me that they have called over a dozen times trying to get this information. I have tried several times and I keep getting blown off. I have no way of getting reimbursed by my insurance company for the tow. The owner kept telling me that I needed to provide the information that his driver took down. I explained several times that I cannot do that while I am at work. Owner was very angry that I wanted a receipt and kept screaming at me that I need to provide the information that his driver wrote down and that he would not help me any further. Do not recommend.
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October 2019 by Shaun King
Called at 7:30 am and we were told a truck would be there in 30 min. Called them back after an hour and they said they were on their way. Called back 30 min later and they said they were working on the truck and it would be another hour. Called another company. Not worth the hassle and missing work.